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A comment on the problem "Charter Communication Just Doesn't Care About Customers" in Charter Communications:
I am afraid Idontmatter2charter - I have paid $200/month for "full boat" services for over five years - 6 months ago a computer glitch has fouled up the auto-pay that I had setup resulting in "Nasty-Grams" every 2 months since for past due balances - I pay them, reset up autopay and two months later go through the same drill.
The thing that kills me is that here I am, a guy that buys the service TO THE MAX for YEARS and when I call customer service in an attempt to rectify TO THE BENEFIT OF CHARTER - the robotic, powerless, outsourced, "customer service" reps show no concern or sympathy - if U-Verse were available to me I would spend my $200+/month with AT&T tomorrow. – Sam Reynolds, on August 21, 2009 01:33-
Sam Reynolds posted a topic that has since been removed from Get Satisfaction. see the change log
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Sam Reynolds reported a problem in Get Satisfaction on September 08, 2008 13:24:
Company Customer Pact TypoNot a big deal BUT... I think the Company/Customer Pact has a typo in item #1 - "conversational" is spelled "converational" (unless converational is a new buzzword outside my vocabulary!) -
Sam Reynolds shared an idea in Postec on September 05, 2008 15:40:
Postec People Unite through GetSatisfaction!I think GetSatisfaction's technology may help Postec people (customers and associates) solve common problems and share ideas that could make everyone's lives easier! -
Sam Reynolds replied on September 05, 2008 15:31 to the discussion "Welcome!" in Postec:
I am researching ways to better connect Postec and our customers. This looks very promising.
