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Samuel replied on July 24, 2008 15:38 to the idea "Remote usability testing on anyone with a Mac + iSight" in Clearleft:
Hey Andy, thanks for responding so quickly!
My thought wasn't to necessarily stream the results as they happened, but rather to record them on the user's local machine and send back the final video post-test. It'll still take a good amount of bandwidth to send the video and/or data back, but it could be spread out over a longer period of time, I suppose.
I, too, imagine this feature would be pretty complex to implement, but I'm a little concerned about it potentially only being included in a "pro" version of the app. I know a number of people - myself included - who either work for small start-ups or develop small apps on their own, and the ability to do remote user testing would be an INCREDIBLE help. While it would be inefficient to bring 5 people in to test a web app written by one guy in 10 hours, it would make sense to email 5 people and have them spend 15 minutes on their own machines testing. Likewise, while $50 might be an acceptable price point to the lone developer, anything more might not be possible.
Forgive me for being verbose! I'm sure you all have covered these issues already. Personally, I love the way the app looks and operates right now but I don't have a use for it, since anything I create is going to be so small as to not warrant sitting someone down in front of a machine to test it. But, if remote testing were possible, I'd buy it in an instant. This seems to be a weird feature that would add complexity and cost, but would give the most benefit to the developer with the least to spend.
Either way, good luck with Silverback. It's a fantastic app and I'm sure it will be wildly successful, with or without the remote ability. ;)
Samuel shared an idea in Clearleft on July 24, 2008 14:19:
Remote usability testing on anyone with a Mac + iSightNow that you've managed to do away with the need for external cameras, it seems possible to test users anywhere so long as they have a Mac with an iSight camera. A "microapp" that is sent to the user to be tested that does the recording and sends the data back to the home app, perhaps?
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