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Heidels replied on June 26, 2008 20:06 to the problem "Need tutorial to use cradle charger" in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories:

Sorry to hear about your charger! We are more than happy to exchange or return your charger. Please visit www.myincipio.com/returns and complete the online return form.

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Sandy reported a problem in Incipio Technologies | iPhone iPod Zune and SmartPhone Accessories on June 25, 2008 23:24:

Need tutorial to use cradle charger
I ordered a cradle for my Rz1715 Ipaq and I can't get it to work