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Sara replied on December 18, 2009 22:00 to the question "Error message when checking out with photobooks" in Snapfish:

Hello Ashley,

I am sorry for this issue!

There may be 2 reasons for the error you are receiving:

1. The coupon DEC16 does not apply to print to Wal-Mart

and

2. You can print photobooks at Wal-Mart. Right now we are only printing prints and photocards at Wal-Mart.

Thank you,

Sara Hawley
Snapfish Customer Support

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Sara replied on December 18, 2009 19:04 to the problem "Please help!!!!!!" in Snapfish:

No problem...

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Sara replied on December 18, 2009 18:54 to the problem "Canada shipping issues" in Snapfish:

Hi Christina,

I am sorry about that.

You should login to www.snapfish.ca. That is our Canada site. Your orders will be fulfilled in Canada and will ship a lot faster!

Thank you,

Sara Hawley
Snapfish Customer Support

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Sara replied on December 17, 2009 23:46 to the problem "Please help!!!!!!" in Snapfish:

Hi Marie...your email made it to my inbox, so not sure what email bounced back to you. I am looking into your card order.

Sara

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Sara replied on December 17, 2009 21:23 to the problem "Please help!!!!!!" in Snapfish:

Hi Marie,

I am sorry for the issue. Why don't you email me at snapfishconnect at hp dot com so that I can check into your order.

Thank you,

Sara Hawley
Snapfish Customer Support

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Sara replied on December 17, 2009 21:19 to the question "snapfish login problem" in Snapfish:

Hi Dianna,

Why don't you email me at snapfishconnect@hp.com. Please provide the email address that you use to login to Snapfish.

I suspect that the password reminders are most likely ending up in your spam filter.

Thank you,

Sara Hawley
Snapfish Customer Support

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Sara replied on December 16, 2009 17:10 to the question "Why can't I have my free prints without paying for them?" in Snapfish:

Thank you Ben.

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Sara replied on December 16, 2009 17:07 to the problem "Snapfish cropping "true digital" 4x5.3" images (advertised as non-cropping)" in Snapfish:

Hi Jesse,

I just want you to know that I tried to contact dan007mnr and found out that his account was closed.

I was the employee that tried to help you out. I know I couldn't solve your issue. I know you spent a great deal of time and patience letting us try.

Thank you for speaking for us. I appreciate it.

Sara

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Sara replied on December 16, 2009 17:04 to the question "Why can't I have my free prints without paying for them?" in Snapfish:

Hi again Ben,

The "teaser" page you elude to was actually added because of customer demand. They liked the idea of being able to order a duplicate copy for themselves or others in a different size.

I completely understand how you see this page, but I do want to clarify that it came about due to customers asking for it!

I am sorry that you feel our advertising is misleading. I feel like our advertisement is very honest and is designed to give you all information upfront.

Thank you for your feedback. Have a wonderful Holiday Season.

Sara

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Sara set one of Sara's replies as an official response to "Why can't I have my free prints without paying for them?" in Snapfish
Sara set one of Sara's replies as an official response to "Why can't I have my free prints without paying for them?" in Snapfish
Sara replied on December 16, 2009 16:43 to the question "Why can't I have my free prints without paying for them?" in Snapfish:

Dear Ben,

I am sorry for the confusion. In all campaign emails and promotions sent BY snapfish regarding our free prints offer, we include a disclaimer at the bottom clearly indicating the additional charge for shipping.

On the other hand, I do not know where you received this order. Often times 3rd party websites post our offers. When these offers are posted by others, they often leave out the details.

Thank you,

Sara
Snapfish Customer Support

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Sara replied on December 16, 2009 01:02 to the question "Snapfish API ?" in Snapfish:

Dear rhn783,

Thank you for your feature suggestion. That is a great idea. However we currently do not offer an API for end-users. I will definitely pass that suggestion on!

Thank you,

Sara Hawley
Snapfish Customer Support

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Sara set one of Sara's replies as an official response to "Charged for value pass without consent - Can't get reversed!" in Snapfish
Sara replied on December 15, 2009 20:56 to the question "Charged for value pass without consent - Can't get reversed!" in Snapfish:

Dear Noneya,

I am sorry for this issue. The Valuepass is an offer that is given to our customers after they purchase. A customer must click to accept this offer and the terms associated.

To cancel your Snapfish Valuepass Membership at any time click here to access our online Membership Cancel Center 24 hours a day, or call Customer Sevice toll-free at 1-1-866-829-8484 Monday-Friday, 9:00 a.m. - 9:00 p.m. ET. If you cannot access the Membership Cancel Center, feel free to send us an email with "Cancel Membership" in the subject line and your full information to customerservice@encoremarketing.com. Please note that if you cancel your membership, you will immediately lose any benefits or discounts of service.

Thank you,

Sara Hawley
Snapfish Customer Support

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Sara replied on December 11, 2009 00:57 to the problem "huge problem with snapfish and customer service" in Snapfish:

I got it! Thank you.

I Have our production facility working on this right now and will have it shipped out to you via overnight, tonight.

Hope that works!

Thank you,

Sara

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Sara replied on December 10, 2009 22:20 to the problem "huge problem with snapfish and customer service" in Snapfish:

Hi Laura,

Please send your email address to sara dot hawley at hp dot com.

Thank you,

Sara

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Sara replied on December 10, 2009 04:38 to the question "Trying to reset password--no email coming--help!" in Snapfish:

Hi Lex,

The reason none of your temporary passwords work is because everytime you send a request, it nullifies the one before it.

I do not know why you did not receive my emails. Seems like their may be an issue with your email account. Is there another email address I can send it to? If not, how about you send me an email at sara dot hawley at hp dot com. I will reply.

Thanks
Sara

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Sara replied on December 10, 2009 01:23 to the question "Trying to reset password--no email coming--help!" in Snapfish:

Hi Lex,

I am sorry for the issue. I can see that we sent out password emails. Your spam filter may have caught these. However, I have reset your password. I have also sent an email to the email address above with that new password.

Thank you,

Sara Hawley
Snapfish Customer Supprot

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Sara replied on December 09, 2009 19:09 to the problem "huge problem with snapfish and customer service" in Snapfish:

Hi Laura,

I am really sorry to hear about your most recent experience. That is definitely not how we handle these types of complaints.

Would you be willing to send me the email address that you use to login to Snapfish? I can check out the issue and help resolve it.

Thank you,

Sara Hawley
Snapfish Customer Support

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