Sarah's dashboard

Thanks, this fixed my problem! much appreciated...

I had the same issue when I followed the instructions to download it to my desktop and double clicked the license file. I received the "No valid Silverback license found" message. I tried downloading it again and instead of double-clicking it from my desktop, I just clicked the "open" link from the downloads window (I use FF) and it worked. Couldn't tell you why that should be any different, but it worked....

Hey Andy,
Sorry for the delay - I'm having trouble uploading to filedropper - if it makes it to the end of the upload, it hangs on trying to navigate me on to the URL to send you (and it seems my upload speed is rather slow). The zip file is just a bit too big to put on one CD so I'm trying to figure out how to put the files on two disks. Unfortunately, my trial period has expired, so I can't export anymore, but I can email you the last crash log for Silverback that I've got, which should just be my attempt at exporting. I will probably purchase the license soon though, and can try again once I've got that. – Sarah, on August 27, 2008 15:06

I'm working on uploading it via filedropper... attempt #3 :-/

If that doesn't work out, I'm happy to send it via mail. – Sarah, on August 25, 2008 19:24

yup, those are the files I've been looking at. They range are, for the troublesome session:
- 4 KB metadata.plist
- 176 KB AvatarImage.tff
- 232 KB PreviewImage.tiff
- 4.9 MB ScreenCapturePreviewImage.tiff
- 305 MB ScreeCapture.data
- 1.13 KB VideoCapture.mov

Sarah – Sarah, on August 25, 2008 00:12

My mail server doesn't want to send these files - the session was an hour long. Is there a particular file that would help debug? I have one session that just refuses to export... – Sarah, on August 22, 2008 21:49

I've had a similar problem. I recorded 7 sessions and all but two seem to want to export. They may eventually, however. In attempting to export the other 5, I had the app crash many times, usually just a second or two after clicking "export". I am pretty sure I sent in a crash report for most of them.

Anyway, I'm continuing to try on these other two. And it's not totally consistent - I have been able to get one of these tricky two to start exporting. It hung in the middle though (and the cancel button didn't work) - at least, I figured it hung because it was an hour long session exporting at the best quality and it was still in the same spot on the progress bar after leaving it overnight.

I'm running 10.5.4 on a 2.2. GHz Intell Core 2 Duo w/ 3 GB memory.

I'll send you the zipped up project files if I can't get them completely exported today.

Sarah

btw, I think this is awesome you guys are sharing this. I like it a lot!!