Sarthak Singhal's dashboard

Sarthak Singhal replied on November 12, 2009 11:49 to the problem "Fireworks switching keyboard layouts randomly" in Adobe:

Do not do anything with the application menu items.
The preferences are located in the following folder location.
Users\(user_name)\AppData\Roaming\Adobe\Fireworks CS4\

Quit Fireworks. Navigate to the above mentioned folder location, rename it and then restart Fireworks.

Sarthak Singhal replied on November 09, 2009 04:11 to the problem "Fireworks switching keyboard layouts randomly" in Adobe:

@felix,
Can you try deleting the preferences and then check if the keyboards are working fine? Is this an issue which has come out recently? Or have you been facing it recently with Fireworks CS3?CS4?

Which platform are you working with the app? Win/Mac?

Sarthak Singhal replied on October 06, 2009 05:10 to the problem "Image preview displays and saves wrong image for Fireworks CS4 Mac" in Adobe:

That is right. Click on the canvas of the document. And then preview the document.

Sarthak Singhal replied on October 06, 2009 04:49 to the problem "Image preview displays and saves wrong image for Fireworks CS4 Mac" in Adobe:

Admit this issue at our end. Currently the only workaround is to click on the document which you plan to preview or export and then do the desired operation.

Agree that this is workaround only and not a fix. It is for us to fix this issue.

Sarthak Singhal replied on September 29, 2009 09:59 to the question "Fireworks CS4 won't launch after installing Snow Leopard" in Adobe:

Couple of thing to try out.
1. Install the latest updates. I see some people reporting the issue on a fresh install. The patch release might fix that issue.
2. In case the patch does not do the job, go to User->Library->Application Settings->Preferences->Fireworks CS4
AND
User->Library->Application Settings->Adobe->Fireworks CS4
and rename the Fireworks CS4 folder. Launch Fireworks afresh. Hopefully it should now launch.

Question: Do you have enough privileges with the user account to run Fireworks?

Sarthak Singhal replied on September 27, 2009 07:14 to the problem "Adobe Fireworks & Snow Leopard performance" in Adobe:

Thanks Josh. Can you launch Fireworks and then take a screen shot of Activity monitor.

Probably we will get some data why Fireworks is causing a Fan fury on launch. Launch Fireworks and let the numbers against Fireworks process stabilize in activity monitor. Then send us the screen shot.

Sarthak Singhal replied on September 24, 2009 08:01 to the problem "Adobe Fireworks & Snow Leopard performance" in Adobe:

Hi Josh,

We are seeing the crash on exit for Fw CS4 as reported by you. Can you send us a screen shot of your workspace in Fireworks? A screen shot of Activity Monitor with Fireworks resource consumption will help us to investigate further.

What other applications are running along with Fireworks on the system?

Sarthak Singhal replied on September 03, 2009 09:03 to the question "Fireworks CS4 won't launch after installing Snow Leopard" in Adobe:

Please install the Fireworks CS4 update and then try again.http://www.adobe.com/support/fireworks/downloads_updaters.html

Sarthak Singhal replied on September 03, 2009 04:30 to the problem "Photoshop CS4 and Snow Leopard: couple of issues." in Adobe:

It will help if you can give us a little more information on Issue #2. Some concrete steps to see the issue at our end for further investigations.

Sarthak Singhal replied on September 02, 2009 03:48 to the problem "Photoshop CS4 and Snow Leopard: couple of issues." in Adobe:

I tried both the issues on Adobe Fireworks CS4 and do not seem to run into them. IS there something specific you are doing?

Sarthak Singhal replied on August 28, 2009 05:52 to the problem "Please make the resample dialog go away" in Adobe:

We hear you pixelperfect!

Sarthak Singhal replied on July 28, 2009 04:14 to the idea "Copy a page from one file to another" in Adobe:

I agree that this idea will be great. This is generating some traction internally also.

Sarthak Singhal replied on July 10, 2009 13:32 to the problem "fireworks CS4 launch crash!" in Adobe:

@magnus
I am assuming that you have updated Fireworks CS4 with the patch that was released some time back.
If the issue is seen after the patch install, can you attach the crash log here or you can post a comment at my blog on http://blogs.adobe.com/sarthak and then we can work closer to resolve this issue.

Sarthak Singhal replied on July 08, 2009 11:32 to the question "fireworks CS4 auto shape properties curved corner tab bug on mac" in Adobe:

@Danger Mcjane
Is the issue seen while an autoshape is selected and the properties are beinge edited? Or it is while creating an autoshape? Does a relaunch of Fireworks help?

Download the auto shape properties panel from the link below:
http://sarthak.adobe.com/files/Auto Shape Properties.swf

Replace this with the existing one in the installed location.

Sarthak Singhal replied on June 22, 2009 08:59 to the problem "Fireworks CS4 jumping textbox bug needs to be fixed now!" in Adobe:

@ hardhat

The text jumping which you are mentioning is when you are editing a file which was created prior to the CS4 updater or it is created in CS3.

When a pre- CS4 update file with jumped text is edited, the bounding box will jump to the original location and then any future edits should not give you any problems.

Moving a CS3 file to CS4 will cause a slight shift in the co-ordinates and this should also be just one time effort when porting the needed file from CS3 to CS4 version.

Is the base line shift all the time? coz this seems to some bug which we are not aware and will appreciate if we can have some more insight into it.

For all the crashes you are getting, I am assuming that you are sending them to Adobe when the dialog pops up. It will help even more if you can mark it with some unique text so that we can retrieve them quicker.

Sarthak Singhal replied on June 22, 2009 04:33 to the problem "Document Library totally broken in FW CS4 Mac" in Adobe:

Hi Jon,

I do not see the issue at my end and I will need to reproduce it to investigate further. For that reason I thought working with the same file as yours should be a good start.

You could send me a swf video if that works for you.

Sarthak Singhal replied on June 19, 2009 04:37 to the problem "Fireworks lacking the spark!" in Adobe:

@hardhat, Tim, josh, jeff. n all,

As Clifton mentioned above, I am one of the engineering member on Adobe Fireworks team.

The updater tried to address some stability issues apart from the bigger text jumping issues.

I am ears for all the stability related issues you want to highlight and make us aware to be worked upon. I will need to work closer with you guys so that I can work on a case by case basis and solve them all finally.

You can leave a comment at any of the posts on my blog at http://blog.adobe.com/sarthak so that I can get your mail IDs and then we can proceed forward.

Sarthak Singhal replied on June 19, 2009 04:08 to the problem "Fireworks CS4 jumping textbox bug needs to be fixed now!" in Adobe:

@hardhat

Can you highlight to me specific problems and the steps to run into so that we can investigate and nail it.

Sarthak Singhal replied on June 18, 2009 12:18 to the problem "Document Library totally broken in FW CS4 Mac" in Adobe:

That is surely weird. Can you provide more information or pass on the source file where you are seeing this issue?
Saving the file, closing it and then opening it for redits solves the problem?

Sarthak Singhal replied on June 16, 2009 15:47 to the question "fireworks CS4 auto shape properties curved corner tab bug on mac" in Adobe:

Yeah. This is a bad one out in the product. We are aware of this bug.