Saxon's dashboard

Saxon replied on February 20, 2009 16:27 to the problem "Twitter integration reports features not available at current plan" in New Relic:

Kamal,
I will fix this shortly. Thank you for reporting the issue.
-Saxon

Saxon replied on December 02, 2008 00:38 to the problem "Threshold values lower than 1 (such as 0.5) are not currently allowed" in New Relic:

Good point. Our threshold validations pre-date the error feature but both 0.5 and 0 should be considered valid threshold values for that metric. I'll open a bug.
Thanks
-Saxon

Saxon replied on October 06, 2008 20:55 to the question "Can the error reports show the date as well as the time?" in New Relic:

Sean,
My bad. You're seeing a bug that has already been fixed in our staging environment but hasn't been pushed to production. We will be doing a production update within the next few days. Sorry about that!
-Saxon

Saxon replied on October 06, 2008 20:12 to the question "Can the error reports show the date as well as the time?" in New Relic:

Sean,
The date is only suppressed if the timestamp occurs in the current day. If you were to navigate back in time and look at data from a prior day the date would be included in the formatted timestamp. We were trying to save a little space for other fields, but we could easily change that logic so that the date is always printed. Please let me know if you find the application's behavior different than I have described.
Thanks
-Saxon

Saxon replied on September 17, 2008 20:57 to the question "How do I access the iPhone interface?" in New Relic:

Mick,
It looks like we have a bad redirect. We'll get it fixed, but in the meantime you should be able to access the site by directly entering the url for the iPhone home page:

http://rpm.newrelic.com/iphone

Please let me know if you're still unable to access the iPhone pages.
Thanks
-Saxon

Saxon replied on September 04, 2008 00:13 to the problem "Is there a way to drill down past an around_filter?" in New Relic:

Zack,
What version of our plugin are you using?
-Saxon

Saxon replied on September 02, 2008 21:25 to the problem "Is there a way to drill down past an around_filter?" in New Relic:

Zack,
Are you saying that every single metric link in the transaction detail linked to the around_filter source, or was it just the Controller/reports/show link?
Thanks
-Saxon

Saxon replied on August 18, 2008 21:08 to the idea "API to add "bars" for interesting events on graphs" in New Relic:

François,
Thanks for the feedback. We do plan to add functionality like this in the future. Your screenshot has me thinking that it would be nice to give users the ability to specify a color for an event. The color could be used to classify events by type - deployment, database outage, etc.
Thanks again
-Saxon

Saxon replied on August 18, 2008 20:48 to the problem "No URL in the transaction tracer" in New Relic:

François,
Those appear to be transactions without an associated url. I'll fix our UI so that transactions like this display the url as <unknown>. We'll also dig in and figure out what types of transactions show up without an associated url. In our environment we see background tasks show up like this.
Thanks
-Saxon

Saxon replied on August 05, 2008 17:44 to the discussion "Thumbs down on the redesign" in New Relic:

Hi Tony,
We're stuck with a fixed width for IE and Firefox because of FusionCharts. Their graphs require a fixed width. Percentage widths expose a bug which they claim to be a browser bug. The bug is that if a graph is rendered off screen with a percentage width, the Flash plugin asks the browser for the size of the parent and it is given a value of 0. The chart then freaks out and renders all funky. We were running into the issue on a number of pages. The controllers page is a good example. When a controller in the slow controller is clicked, the graphs in the bottom right corner often rendered improperly because they were initially scrolled out of view.

Here's a snapshot of graphs that rendered incorrectly:

http://skitch.com/sdaubin/1uid/fusion...

Safari behaves differently than FF and IE. If a graph is written to a page in an offscreen location, Safari waits to render the graph until it comes into view.
Thanks
-Saxon

Saxon replied on August 05, 2008 17:13 to the discussion "Thumbs down on the redesign" in New Relic:

Hi,
We've made an update to the site layout. In Safari, the layout stretches between 1024 and 1440px. All other browsers are fixed to a 1024 width. Thanks for all the feedback and please keep it coming.
-Saxon

Saxon replied on July 31, 2008 21:42 to the question "Flexible Date/Time Ranges" in New Relic:

Stephen,
We updated the time navigation controls to be a slightly less awkward. This is an area of the product we will continually improve. Thanks for the charting package recommendation. That's a great solution for navigating our data.
-Saxon

Saxon replied on July 31, 2008 17:12 to the discussion "Thumbs down on the redesign" in New Relic:

Hey guys,
Thanks for the feedback. We'll roll out a new design closer to the original stretchy layout very soon.
-Saxon

Saxon replied on July 10, 2008 05:00 to the problem "Running 'rake db:test:clone' results in an error." in New Relic:

Ed,
What kind of database connection adapter are you using?
Thanks
-Saxon

Saxon replied on June 30, 2008 20:43 to the question "Can I have 7 day view back please?" in New Relic:

Hey Matt,
7 day queries are back!
Cheers
-Saxon

Saxon replied on June 25, 2008 17:11 to the question "Can I have 7 day view back please?" in New Relic:

Hey Matt,
I'm working on it! We'll probably enable the 7 day queries again this Friday. We had to set up some background aggregation processes before we could handle these queries efficiently. So hold tight for a few more days.

I'll see what I can do about the 30 day view ;)
-Saxon

Saxon replied on June 19, 2008 17:17 to the problem "Overview and Detailed Charts are not visible" in New Relic:

The fix has been rolled out to production. Thanks Luis!

Saxon replied on June 19, 2008 00:13 to the question "new_relic site problems with js and ssl" in New Relic:

Nice. We're rolling out the ssl fix shortly.

That appears to be the source of the zapatec.js error as well - the request to fetch that javascript file is failing, causing dependent js files to barf.

Saxon replied on June 18, 2008 22:38 to the question "new_relic site problems with js and ssl" in New Relic:

Yeah, the FF3 SSL error seems to be popping up for a lot of sites. It's an openssl bug. We'll have it fixed soon.

Saxon replied on June 18, 2008 22:34 to the problem "Overview and Detailed Charts are not visible" in New Relic:

Luis,
I'm working on it. We'll roll out a fix soon.
Thanks
-Saxon