Saz's dashboard

Saz replied on September 29, 2009 21:15 to the problem "Admin access" in Olive:

When you login are you logging in at https://greenoliveweb.oliveapp.com or lawrencecopeland.oliveapp.com? The top URL doesn't change dependent on the client, it stays the same, ie. I have ykw.oliveapp.com - all my clients login and would see ykw.oliveapp.com

Saz replied on September 29, 2009 21:05 to the question "Uploading files" in Olive:

George,

Could you contact me sarah @ oliveapp.com with your username and change your password to something generic so that I can login as you rather than a super admin of the entire application.

I will then be able to assist you further.

Saz replied on September 29, 2009 11:33 to the problem "Admin access" in Olive:

Hi George,

What makes you think you are seeing your account as a user and not admin? There doesn't appear to be any problems with your account whatsoever. Have you tried logging out and then logging back in again with the username/password you signed up with?

Saz replied on September 29, 2009 11:15 to the problem "Admin access" in Olive:

It just takes some time to get used to, the same as any other app. Don't get frustrated just get familiar with the app. :)

I'm going to look into your account now and see if there is a specific bug relating to your account.

Saz replied on September 29, 2009 11:13 to the question "Uploading files" in Olive:

The client has the options, the same as you - to upload files relating to their job posting - this automatically happens and is not an option for the user.

If you set up a new user, logout of your account, log back in with the username and password that the client is using, you will see they have the option to upload files too.

Saz started following the problem "I bought Timepost, but it does not work with the actual ActiveCollab." in Colovo.

Saz started following the problem "Not working with activeCollab 2.1.1, unable to connect to API." in Colovo.

Saz replied on February 05, 2009 15:21 to the question "Client user invitation emails" in Olive:

This is a feature we are looking to add in future versions however, it's not there at present and you need to make a note and email them with it. I realise this is less than perfect at present but something that will be added.

Saz replied on January 21, 2009 11:23 to the question "Adding new user with the free account" in Olive:

Of course, you have everything the paid accounts have, you are just limited on the amount of clients you can have in your system.

Sarah

Saz replied on October 30, 2008 18:16 to the idea "Two feature requests: un-completing, updating on the same screen as the job" in Olive:

Thanks for this - this functionality is now in Olive.

Saz replied on October 30, 2008 18:15 to the problem "Site functionality..." in Olive:

Hi Will,

We have sorted out the problem outlined today, also there is a delete button no matter what state a job is in now. The delete button just needs re-designing as it's an old one - this will be tomorrow now, but all the functionality should be back for you now.

Sarah

Saz replied on October 30, 2008 13:27 to the problem "Site functionality..." in Olive:

Hi Will,

The uncomplete button should be back for you - we are looking at a better way of deleting a job today as currently you can only delete a job that is in yellow status and doesn't have credits assigned yet.

We are looking at a simple, 'delete' button for whatever status the project is in.

Sarah :)

Saz replied on October 29, 2008 13:47 to the problem "Site functionality..." in Olive:

I have been told this will be done today :)
My twitterific is playing up big style, I'm missing loads of messages. Feel free to email me direct sarah@oliveapp.com.

Saz replied on October 28, 2008 17:58 to the problem "Site functionality..." in Olive:

Completed jobs are not deleted, they are archieved and get replaced on the main screen with newer jobs.

If you want to delete a job that is complete you need to mark it to "uncomplete" on the right hand side of the jobs section - this will take it's status back to yellow and you can then delete the job.

I'm not sure if you got my previous tweet as my Twitterific is playing up, but I love what you've done with your re-branding (from what I can see from the login page) it looks superb!

Sarah

Saz replied on October 28, 2008 14:50 to the problem "Site functionality..." in Olive:

We believe we have sorted the problem however we cannot access individual accounts due to sensitive information being stored within them.

If you could check your Olive account and get back to me if the problem still persists I would be most greatful.

Sarah

Saz replied on October 28, 2008 14:01 to the problem "Site functionality..." in Olive:

Hi Will,

Our technical man is looking into this for you now - it's something that is wrong in your account and not an obvious error.

I am doing my best to get this rectified for you as quickly as I can.

I will ensure you are not waiting too long, as I know this can be frustrating.
We are working on it.

Sarah

Saz replied on October 28, 2008 08:53 to the problem "Site functionality..." in Olive:

Will,

This is a problem local to you, no one else seems to be having this problem. Could you provide your account name so I can look into this further for you?

Thanks in advance.
Sarah

Saz replied on October 28, 2008 08:49 to the problem "Site functionality..." in Olive:

I'll look into this immediately for you.

Saz replied on September 20, 2008 11:59 to the question "How do I cancel my account?" in Olive:

There's no need to cancel your account - if it is inactive over a certain period of time it will automatically be cancelled.

Sarah

Saz set one of Saz's replies as an official response to "Upload your own Logo?" in Olive