Scott Fleckenstein's dashboard

Scott Fleckenstein replied on June 16, 2009 17:54 to the problem "Page never stops loading when widget is included" in Get Satisfaction:

Hi Damian,

You might try customizing the css such that the tab is not position:fixed. You can try something like the following css:

#fdbk_tab{ position: absolute; }

Scott Fleckenstein replied on June 16, 2009 08:20 to the problem "Page never stops loading when widget is included" in Get Satisfaction:

First off, to get the normal things out of the way... where on your page are you putting the embed? Ideally it would be just before the closure of the body tag.

Are you on the latest embed version? You can tell by seeing if the embed statement is referring to feedback-v2.js.

Which browser? If you use Firebug, what file specifically is it hanging on?

Are you seeing the same behavior on http://getsatisfaction.com/widgets?

If you change the asset_host variable in the embed statement to point to getsatisfaction.com rather than s3, do you see the same behavior?

Can you directly load https://s3.amazonaws.com/getsatisfact...?

Scott Fleckenstein set one of Scott Fleckenstein's replies as an official response to "Loading widget after domready event" in Get Satisfaction

Scott Fleckenstein replied on June 08, 2009 19:26 to the problem "Loading widget after domready event" in Get Satisfaction:

You can specify a "container" option in the configuration which should be the id of the element that you want to write into.

Scott Fleckenstein replied on June 05, 2009 20:52 to the problem "Internet Explorer 7 has SSL problems: "This page contains both secure and non-secure items"" in Get Satisfaction:

Alright, looking at your guy's source your aren't using the latest embed statements or javascripts.

Since it looks like you guys have hacked up the embed statement, you'll need to rework your setup to use the new embed statements.

-Scott

Scott Fleckenstein replied on June 05, 2009 18:53 to the problem "Unescaped & being returned by api's atom feed" in Get Satisfaction:

Sorry about that!

It should be fixed now.

-Scott

Scott Fleckenstein replied on June 05, 2009 15:50 to the idea "Merge topics option" in Get Satisfaction:

It's also worth noting that we do currently let community moderators merge topics. It's a feature we just launched a couple of days ago.

I like the idea of a voting mechanism, though, to take pressure off of moderators.

-Scott

Scott Fleckenstein replied on June 04, 2009 21:37 to the question "Does GSFN.show() still work for text links?" in Get Satisfaction:

Ted seems to be a bit behind the times ;)

We recently updated the API for the feedback widget (you might notice the javascript file points to feedback-v2.js). Basically, now you should use feedback_widget.show() instead of GSFN.show().

-Scott.

A comment on the problem "Internet Explorer 7 has SSL problems: "This page contains both secure and non-secure items"" in Get Satisfaction:

I got security warning about your certificate's CA in IE6,7,8 and Chrome. – Scott Fleckenstein, on June 04, 2009 21:01

Scott Fleckenstein replied on June 04, 2009 20:30 to the problem "Internet Explorer 7 has SSL problems: "This page contains both secure and non-secure items"" in Get Satisfaction:

I'm noticing that you don't have your certificates properly installed on that server. Have you installed the intermediate chain file that GoDaddy gives you with the SSL certificates?

My test pages show that no security warnings are thrown... I don't know how the browser will behave when one of the certificates as an untrusted CA.

Does the following URL generate security warnings for you? https://getsatisfaction.com/akoha/fee...

Scott Fleckenstein replied on June 03, 2009 23:41 to the problem "Ajax "Post your topic" should not disable text area from copy/pasting the text" in Get Satisfaction:

We use YUI to do the file upload in the background, I would imagine that opera 10 isn't properly hiding the iframe YUI uses to upload the file.

Scott Fleckenstein replied on June 03, 2009 23:24 to the problem "Ajax "Post your topic" should not disable text area from copy/pasting the text" in Get Satisfaction:

I'm not familiar with any red JSON text... where are you seeing this?

Scott Fleckenstein replied on June 03, 2009 23:12 to the problem "Ajax "Post your topic" should not disable text area from copy/pasting the text" in Get Satisfaction:

The login form should pop up in the middle of the window, no matter the scrolling position of the document:



I'm fairly certain it works on Firefox, Safari, and IE. Does it work on the latest stable opera release? While we try our best to support every browser out there, we usually tend to let the latest "hot from the oven" beta releases cool down a bit before we commit dev resources to support ;)

Thanks for the report!
Scott

Scott Fleckenstein marked one of Carijane's replies in Whole Foods Market as useful. Carijane replied to the question "Why do you support high fructose corn syrup?".

Scott Fleckenstein set one of Scott Fleckenstein's replies as an official response to "Links in XML feed "forget" browse criteria" in Get Satisfaction

Scott Fleckenstein replied on June 01, 2009 23:29 to the problem "Links in XML feed "forget" browse criteria" in Get Satisfaction:

The fix for this will also go out in the next deploy.

Thanks,
Scott

Scott Fleckenstein set one of Scott Fleckenstein's replies as an official response to "Topic status in API XML feeds" in Get Satisfaction

Scott Fleckenstein replied on June 01, 2009 22:57 to the problem "Topic status in API XML feeds" in Get Satisfaction:

This will go out with the next deploy, in a couple days.

Thanks for the report!

Scott Fleckenstein replied on June 01, 2009 17:58 to the problem "status.getsatisfaction.com is being indexed by Bing.com" in Get Satisfaction:

whoops! Looks like the noindex on that page got removed somewhere along the lines.

Thanks!

Scott Fleckenstein replied on June 01, 2009 15:55 to the idea "Support for code and complex urls in topics and replies" in Get Satisfaction:

Hi Modius,

We actually allow code and pre tags now... have for a while. I just forgot to update this topic, sorry about that. You can also see from the original topic post that the url is correctly being recognized.

As far as doing an auto-escape on pasted html. We currently don't have that capability since we leverage html to use for formatting. We've got two different paths we are considering: First, we might move away from direct html support and then we will auto-escape code samples for you, or Secondly we might improve our parser to peer inside of pre and code tags to do the auto-escape. Neither of those are on the near timeline though.

I'm going to mark this topic as implemented, but I recommend starting another idea regarding how you best think we should improve the formatting.