Scott's dashboard

Almost a year ago, I ordered an XPS system and a monitor from Dell. The monitor was sent to my correct address (my shipping and billing address are the same) but my pc was sent to an address in another town. I had to drive 60 miles round trip to get my pc. It took posting to numerous forums (including this one) and talking to several customer service reps to get anyting solved. It's been almost 1 year and I decided to try dell again. I wanted to buy a second video card for my XPS system so that I could run them in SLI mode. After getting the proper part number from dell technical service, I place the order for the $313 card that night. The sales person even agreed to send me an SLI bridge for free. When I placed the order, I specifically told the sales person to double check the shipping address because this had been an issue in the past (see above) and that I had also never received a $100 dell gift card that I was supposed to get as part of a promotion when I originally bought my XPS. I had never followed up on the gift card because I was so frustrated just trying to get my XPS.

I gave him the correct shipping address which is also my billing address. I also have my dell.com count set to send both my orders and my bills to the same address. The next day I checked my order and, sure enough, the shipping address was wrong. Once again, it was being sent to an address in Hartford, KY . THIS IS NOT MY ADDRESS!!! I called and emailed customer service and all they could do was cancel my order. When I called sales back again and asked if he could help, it was literally like talking to a brick wall. I explained to him that this keeps happening every time I order anything from dell and he would not pass me on to a manager or assure me that this would not happen again. He told me I could place the order again and but that they could not change the shipping address that is given at the time of the order. I kept telling him that Dell NEVER sends anything I order to the address I specify when I order or to the address specified on my online account profile. I have REALLY tried to be nice. I have been so patient, and yet I am rewarded with this BS yet again. Are you guys that desperate to lose business? Do you really NOT want to sell me a $300 card? Do you really want me to go to the Better Business Bureau and join a chrous of (literally) thousands of people who blog endlessly about how bad your customer service is? I guess so. I will buy my video card elsewhere. When I am ready for that telephoto lens for my REBEL SLR camera I bought from dell, I guess I will also buy elsewhere. In a couple of years when I am ready to replace my Inspiron notebook, I guess I will go to HP. How can you guys not get a simple shipping addresss correct???

I recently ordered a Dell XPS pc, 22" monitor, keyboard and video game from Dell. The monitor arrived within a few days at my home address, but the PC was shipped to someone with a similar name to me in a town 30 miles away. When I realized Dell had made a mistake, I immediately called customer service hoping they could divert the shipment to the proper addy. When the CS rep answered, she told me the servers were down for routine maint. and to call back in 3 hours. 41/2 hours later I called back and received the same message from the same lady.I then emailed customer service with my problem. THe next day, I tried calling CS again, and once again I was told the severs were dwn (hope they weren't Dell servers) and to call back in 3 hours. I called again that afternoon and was told the same thing. Long story short, it took 3 days to get an email response back from CS; I was never able to get past the "call back in 3 hours" receptionist at what I assume was your Calcutta CS. Loing story short, I called the person who my PC was scheduled to be shipped to and explained the issue. I then took my one day off this week and made the 60 mile round trip to pick up my shipment. Since I don't have another day off for a week, I haven't had a chance to get my new XPS out of the box. I used to be a fan of Dell; in fact, I'm typing this message on my Inspiron E1705. My XPS is the 3rd computer I've purchased from Dell, not to mention numerous other items like external drives, Cannon Rebel XTI camera, etc. I will never purchase from this company again. I was never offered a discount for my trouble, or a gift certificate, or anything to compensate me for my trouble. In fact, I may send my XPS back upopened and get an HP like many people advised me to. Also, I am on the technology board of my school system and I plan to lobby hard for a switch to HP (we now have Dell) because frankly, I think this company is on the decline. Why can't Dell treat us right?