Scott Reynolds's dashboard

Scott Reynolds replied on January 14, 2009 01:12 to the question "Why does it sometimes look as though the video is running in fast forward?" in a2bTV:

We've gotten this issue a lot recently. Slingplayer (especially version 2.0) is a VERY resource intensive program. It requires a lot from your computer to play back video.

When the stream is coming into your computer, the SlingPlayer software is actually buffering the audio and video into a file. In version 2.0, it actually buffers more than 10 minutes of video, which at high stream speeds can result in a HUGE data file.

If you have other applications such as an email program running, every time the other application is doing something (like checking email), there is a good chance that SlingPlayer will slow down a bit. Then, in an attempt to catch back up, it will speed up the video playback.

We recommend closing all other applications when you're going to watch TV. That way, you can be assured that your computer is using it's full potential in streaming your TV.

Scott Reynolds asked a question in a2bTV on January 14, 2009 01:08:

Why does it sometimes look as though the video is running in fast forward?

Why does it sometimes look as though the video is running in fast forward?

When I'm watching TV, especially sports, every now and then the video will just speed up. I can still hear the sound, but the video just races ahead... What's causing that?

Scott Reynolds replied on January 14, 2009 00:32 to the question "Is there a way to view my TV on a BlackBerry?" in a2bTV:

For what it's worth - The version for BlackBerry Bold is really amazing.

Scott Reynolds replied on January 12, 2009 22:21 to the question "Are your streaming speeds going slower/worse?" in a2bTV:

Ok - The official announcement is forthcoming, but here are a few details to try with the proxy network now.

Instead of using an IP address for the Proxy Address, use one of the following:
a2btv.srpnglobal.net or a2btveuro.srpnglobal.net

Your user name and password are the same as before.

We've added a new layer of encryption to those proxy addresses (and will be switching everyone over soon). The new encryption does a better job of bypassing traffic shaping being done at many ISPs. Please let us know here in the forum how this has helped.

Thanks!

Scott Reynolds replied on January 12, 2009 22:16 to the question "From thailand what streaming speed do you get?" in a2bTV:

Hello Again - We've just completed an upgrade to our proxy network. This should provide you with better speeds.

Try using a2btv.srpnglobal.net or a2btveuro.srpnglobal.net as the server address. Same username and password that you used before. Let me know how it goes.

Scott Reynolds replied on January 04, 2009 07:08 to the question "From thailand what streaming speed do you get?" in a2bTV:

Are you using manual encoding or automatic?

Scott Reynolds replied on January 03, 2009 19:54 to the question "From thailand what streaming speed do you get?" in a2bTV:

Genobkk - Can you go to speedtest.a2btv.com and tell me what your result is from there? Part of the problem that we're seeing is that ISPs are slowing down Slingbox traffic which is sent via the UDP protocol. Our speedtest runs using HTTP (which is being changed next week). I'd be curious to see the differences, if any, between the speedtest and the sling traffic.

Thanks!

Scott Reynolds replied on January 03, 2009 19:52 to the question "Are your streaming speeds going slower/worse?" in a2bTV:

I just want everyone to know that we're going to be doing some major overhauls of the proxy network in the next two weeks. We've identified a few areas for improvement that will hopefully bring a noticeable improvement in speeds for everyone.

One of the things that will really help us is if you could go take our quick stream speed survey. The data collected here will help us zero in on the trouble areas. Take the survey by clicking here.

A comment on the question "Are your streaming speeds going slower/worse?" in a2bTV:

For the record - every customer with a2bTV gets a dedicated connection - there is no shared bandwidth – Scott Reynolds, on January 02, 2009 21:13

Scott Reynolds replied on December 31, 2008 17:52 to the question "Big screen TV Reception" in a2bTV:

The quality of the image is going to be directly related to the stream speed you're able to receive. We generally say that the image is good on a 42" TV when you're streaming above 1500Kbps. I'd say that you'd want to shoot for around 2000Kbps and an HD system (which uses a more efficient algorithm) for best results on a 52" screen.

Scott Reynolds replied on December 29, 2008 01:52 to the problem "Can't log-in with password today!" in a2bTV:

Hello -
If you are having trouble connecting, please email support@a2btv.com directly. This customer forum is for general questions and troubleshooting.

Thanks!

Scott Reynolds replied on December 26, 2008 18:34 to the question "SP 2.0" in a2bTV:

When you say 'Direct Connection', are you referring to using an IP address in place of the FinderID?

Scott Reynolds replied on December 24, 2008 23:56 to the question "Are your streaming speeds going slower/worse?" in a2bTV:

We've got a new survey up that will give us more information on your speed problems. Click Here To Take The Survey

Scott Reynolds replied on December 24, 2008 19:14 to the question "Are your streaming speeds going slower/worse?" in a2bTV:

Hi Everyone - Can you all go to speedtest.a2btv.com, run the test and then report back here what download speeds you're getting? Also, is anyone using the proxy network?

Scott Reynolds replied on December 24, 2008 02:09 to the question "Is there a way to view my TV on a BlackBerry?" in a2bTV:

Almost! The BlackBerry Beta comes out on December 30th, 2008!

Scott Reynolds asked a question in a2bTV on December 24, 2008 02:08:

Is there a way to view my TV on a BlackBerry?

I know that SlingMedia has a version for Windows Mobile and Symbian phones, but what about BlackBerry?

Scott Reynolds replied on December 24, 2008 00:50 to the question "How do I get started?" in a2bTV:

Simply visit our website and click on Buy Now. You can also give us a call. We will guide you through 2 simple steps: 1) sign up for a satellite TV service (this is what you will be watching) and 2) sign up for a2bTV (that's how you'll be able to watch it over the Internet!).

A2bTV is a service company that allows our customers to access their satellite TV service through the Internet. Because we do not have launch pads, rockets, or access to the Space Shuttle, we are not a satellite TV provider. You will have a direct relationship with your TV provider and are responsible for paying your bill and fulfilling the terms of your provider's user agreement. Then you sign up with us to view that satellite TV account over the Internet. Rest assured, dealing with our consultants is NOT like dealing with the cable company. A live person with answers to all of your questions will guide you every step of the way.

It takes about 5 business days from start to finish to get you up and running, though the total setup time varies based on how quickly we can get all of the information we need from you.

Scott Reynolds asked a question in a2bTV on December 24, 2008 00:49:

How do I get started?

Ok, I'm convinced... What do I do now?

Scott Reynolds replied on December 24, 2008 00:47 to the question "How long does it take to get setup?" in a2bTV:

Most new customers are set up within 5 business days. There's a bit of paperwork to complete, and once this is accomplished we can have you up very quickly. When you place an order on our website, you will receive a few agreements via email that we'll need you to sign and fax or email back to us. As soon as we receive your signed agreements, we'll forward your login information and you'll be enjoying American TV immediately.

Scott Reynolds asked a question in a2bTV on December 24, 2008 00:47:

How long does it take to get setup?

I'd like to watch TV today... Is that possible?