ScottF's dashboard

ScottF replied on August 27, 2008 05:50 to the problem "failed error A0000005" in Microsoft Live Labs:

I thought I'd update this thread - we've identified some bugs that may be contributing to this error message, and we're tracking this problem.

ScottF replied on August 27, 2008 05:42 to the problem "Photosynth ran out of disk space?" in Microsoft Live Labs:

Photosynth requires a disk cache of about 2x the size of the original images. Sometimes the space reserved for Volume Shadow Copy interferes with this estimate, but if you have 713GB free, sounds like we're just not calculating your free disk correctly. We use your system disk - is that the volume with 713GB free?

ScottF replied on August 26, 2008 23:13 to the problem "Photosynth.net interruption caused some synths to fail between 1:30 and 2:30pm today" in Microsoft Live Labs:

The service is up and running - please let us know if it continues to affect you!

ScottF reported a problem in Microsoft Live Labs on August 26, 2008 22:32:

Photosynth.net interruption caused some synths to fail between 1:30 and 2:30pm today

We had a hardware failure this afternoon, and needed to fail over to a backup. During this operation, we rolled photosynth.net back a few minutes back in time. If your synth failed, or seems stuck, please give it another name and try it again. Sorry folks.. :-(

ScottF replied on August 24, 2008 05:38 to the problem "Photosynth stuck a "Publishing" phase." in Microsoft Live Labs:

We're keeping a close eye on synthing tonight!

ScottF replied on August 23, 2008 07:40 to the problem "The Photosynth site is a little overwhelmed just now ,this is the message i get since 3 days,when and how can i know ,when it will works . thanks ludovic from france,,,ludovicisone @gmail.com" in Microsoft Live Labs:

We scheduled some downtime tonight to increase our capacity, so if anyone was visiting during that time, you would have seen our static site.

ScottF replied on August 21, 2008 14:30 to the problem "Which are the Photosynth system requirements?" in Microsoft Live Labs:

Hi Cindycc, we haven't tested Photosynth using a setup like yours, so it's likely that you'll need to use one of our supported configurations.

ScottF replied on August 21, 2008 14:28 to the question "Can I move the camera?" in Microsoft Live Labs:

You can use Photosynth for exteriors and interiors. Be sure to get enough overlap, and take some approach shots from far away. Check out the "how to synth" video for an example.

ScottF replied on August 21, 2008 14:27 to the question "Can I host the synth on my website?" in Microsoft Live Labs:

We have an embeddable viewer that you can easily drop into your site code (look for the "embed" icon <> on the lower right of the view page). These files are hosted on Photosynth.net.

ScottF replied on August 21, 2008 13:32 to the question "what does error A0000009 mean" in Microsoft Live Labs:

Hi Everyone, thanks for the feedback on this problem.

The team is aware of these failures and we're investigating. We've disabled uploads for the time being until we zero in on the problem. We'll update you when we have a resolution..

ScottF replied on August 21, 2008 12:47 to the question "CommitCollection failed :Do I need to upload again ?" in Microsoft Live Labs:

Yes, please try synthing these photos again. If you get the same result, please let us know.

ScottF replied on August 21, 2008 11:54 to the question "Issue at publishing stage" in Microsoft Live Labs:

You can close the window, and check back on Photosynth.net later. If you don't see it, you'll have to try your synth again. (We're sorry!!)

Neil, thanks for hanging in there! Our goal is a super smooth synthing experience for everyone, and we're working hard to get there.

ScottF replied on August 21, 2008 11:45 to the problem "Which are the Photosynth system requirements?" in Microsoft Live Labs:

I've noticed that you can't get back to the install page (where we discuss system requirements) after installing - we'll look into that!

Photosynth runs on Windows XP SP2 and SP3, and Vista, and requires IE7 or Firefox 2 or 3. There are a variety of video cards out there and we haven't tested them all, but the general requirement is that you have a minimum of 32mb of video RAM, with 64MB or more recommended. DirectX7 is recommended. You should have at least 1gb of system RAM and a 2.0GHz CPU to get the most out of Photosynth. You'll also need a broadband network connection. On the Mac, Bootcamp will work, but not Parallels.

Hope that helps..

ScottF replied on August 21, 2008 11:36 to the question "What does Error 80004005 mean ?" in Microsoft Live Labs:

Hi Amin, you can press and hold down the "Windows" key, then press the "r" key. Otherwise in Vista you can click start, and type "command" in the search box - you'll see a link to the Command Prompt. Click that one, then enter "%temp%\photosynther" to see the logs.

ScottF replied on August 21, 2008 11:14 to the question "Issue at publishing stage" in Microsoft Live Labs:

After you've synthed your photos, and uploaded them to Photosynth.net, we have to do some work in order to get them written to our back-end. This can take anywhere between 5 to 40 minutes (or more), depending on our server load.

If your synth is stuck in "publishing" all day, it could be broken. You may want to try synthing it again, or checking back here at GetSatisfaction, or look at our blog to see what's up.

ScottF replied on August 21, 2008 10:59 to the question "What does Error 80004005 mean ?" in Microsoft Live Labs:

Photosynth leaves behind a log file. If you type "Windows-R", and enter "%temp%\photosynther" you'll find a log file for that synth. Open it up and scroll to the bottom. See any fishy error messages?

ScottF replied on August 21, 2008 10:17 to the question "What does Error 80004005 mean ?" in Microsoft Live Labs:

Hi, Hopefully I can help. How far along do you get in the synthing process? Can you try synthing the same photos again?

ScottF replied on August 21, 2008 10:05 to the problem "Cannot install new PhotoSynth on my OS? I am using XP." in Microsoft Live Labs:

Thanks for the additional information, Nick. Hopefully we'll be able to reproduce the problem on our side.

ScottF replied on August 21, 2008 10:04 to the question ""Unable to open" error code" in Microsoft Live Labs:

I viewed the National Geographic Sphinx synth and the images are present on the storage server, so there must be a networking problem between the storage servers and you. We store the points and images side by side though, so if you can get points, you should see images. This leads me to think that there is a proxy somewhere in there? Try perhaps wifi at a cafe.. :-)

ScottF replied on August 21, 2008 09:51 to the question "Where did all my resolution go?" in Microsoft Live Labs:

Hi, I looked at your Sake Brewery synth (http://photosynth.net/view.aspx?cid=4...), and it seems quite sharp. Are there some details you're concerned about, or are the images not resolving properly for you?