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Seamus Abshere replied on November 19, 2009 13:59 to the problem "Preview project" in Brighter Planet:

hi Sam,

First of all, I would like to apologize for the delay in answering your question. There's just no excuse.

Second, I'm hoping that the project submission process worked out for you. You may have noticed that you can save and preview your project multiple times. Until you move it out of draft mode, nobody can see it except you.

Does that work?

Best, and thanks for providing feedback,
Seamus

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Seamus Abshere replied on November 19, 2009 13:54 to the problem "Breed Field" in Brighter Planet:

hi Sarah,

First of all, thanks for taking a minute to give us feedback! It really helps.

Second, can I ask what operating system and browser version you're using?

For example, I'm on a Mac, with Firefox 3.5.5.

Thanks again,
Seamus
Tech team

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Seamus Abshere replied on October 08, 2009 13:32 to the problem "Conservation tip Javascript broken" in Brighter Planet:

hi Brian,

We fixed up the widget. I checked on your site (frozenbullet.com, right?) and it appears to be working, down there in the footer.

Thanks again for your interest!

Best,
Seamus

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Seamus Abshere replied on October 07, 2009 16:18 to the problem "can't sign up" in Brighter Planet:

hi Catherine,

I'm not sure what happened. I tried to create a new test account and it worked.

Would you please try again?

Thanks for your interest!
Seamus

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Seamus Abshere replied on September 03, 2009 22:05 to the problem "Conservation tip Javascript broken" in Brighter Planet:

Brian,

OK, we found where we screwed up. We'll get the widgets back up and running ASAP.

Best,
Seamus

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Seamus Abshere replied on September 03, 2009 21:09 to the problem "Conservation tip Javascript broken" in Brighter Planet:

Brian,

Thanks. I'll look into this and get back to you with a resolution.

Best,
Seamus

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Seamus Abshere replied on September 03, 2009 15:52 to the problem "Conservation tip Javascript broken" in Brighter Planet:

hi Brian,

Thanks for bringing this up.

Would you tell me what link you had embedded?

Best,
Seamus

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Seamus Abshere replied on August 20, 2009 19:52 to the idea "Sifter should show the last person to update each issue in the dashboard" in Next Update:

I think the dashboard improvements mentioned in Garrett's comment have happened, but this issue still stands (although now the issue is on the Activity page).

On the dashboard/activity page, I see:

Incorporate Robbie's copy into Products page [...] 4 hours ago

how about

Incorporate Robbie's copy into Products page [...] 4 hours ago by Seamus

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Seamus Abshere started following the idea "Sifter should show the last person to update each issue in the dashboard" in Next Update.
Seamus Abshere reported a problem in Next Update on August 20, 2009 18:26:
Comma at end of URL seems to confuse markup
[incorrect] The markup processor includes the end parenthesis when it sees this link

https://apple.orange.brighterplanet.c...),

[correct] It does not include the end parenthesis when it sees this link

https://apple.orange.brighterplanet.c...)

So it looks like maybe the comma is confusing it.
Seamus Abshere shared an idea in Next Update on July 22, 2009 15:28:

Show unique user names
We have two people whose names are Rich S-----.

They both appear in the app as Rich S.
Seamus Abshere replied on July 22, 2009 14:33 to the idea "Viewing browser info and user-agent info with topic?" in Get Satisfaction:

Eric,

I really like Leo's idea and I hope it gets implemented.

In the meantime, we've got topics started from the Feedback Widget, but they don't display browser information (except in the email notification). How about just displaying it whenever it's available?

Thanks!
Seamus

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Seamus Abshere started following the idea "Viewing browser info and user-agent info with topic?" in Get Satisfaction.
Seamus Abshere replied on July 20, 2009 20:43 to the idea "Searching for "i809" should go to issue 809" in Next Update:

I didn't explain myself very well. I'm just saying it would be nice to be able to put

i809

in the search box and go to issue i809.

screenshot

If you don't like the idea of it going **directly** to i809, then at least it should strip the "i" so that the issue appears in the search results.

Thanks for listening!

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Seamus Abshere shared an idea in Next Update on July 20, 2009 20:01:

Searching for "i809" should go to issue 809
When writing tickets, saying "i809" yields a link to issue 809.

When searching for tickets, saying "i809" yields no results. Searching for "809" does list issue 809.

Would you sync up the behavior here?
Seamus Abshere replied on July 17, 2009 18:31 to the problem "Create diet/login disconnect" in Brighter Planet:

hi Zachary,

First of all, thanks for taking the time to report this.

I think you saw that error when you clicked "Create a diet" in the "Refine your footprint" box on your dashboard.

Turns out you found a long-standing error---one that we were very happy to correct! The fix should be going live shortly.

Best, and thanks again,
Seamus

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Seamus Abshere shared an idea in entp on November 06, 2008 17:27:

Patch 1.1.6 to fix libsvn_fs_fs/tree.c:314 error
Warehouse hasn't been updated from 1.1.6 since it was taken over by entp and made open source:

http://github.com/entp/warehouse/tree...

An error that many people still have with 1.1.6 is the libsvn_fs_fs/tree.c:314 error browsing certain changesets.

http://getsatisfaction.com/activerelo...

Here's a patch that will solve the problem: (I didn't write it, I just got it from Will and Rick back in the day)

*******************************************
unified_diff_for_path.diff
*******************************************

From e476a74c928d450146951c559b8a4dc6b60c3647 Mon Sep 17 00:00:00 2001
From: Seamus Abshere <seamus@abshere.net>
Date: Wed, 29 Oct 2008 12:29:20 -0400
Subject: [PATCH] Fix unified_diff_for per http://getsatisfaction.com/activerelo...

---
app/models/node.rb | 5 +++--
1 files changed, 3 insertions(+), 2 deletions(-)

diff --git a/app/models/node.rb b/app/models/node.rb
index a8330cd..87647d7 100644
--- a/app/models/node.rb
+++ b/app/models/node.rb
@@ -131,18 +131,19 @@ class Node
end

def unified_diff_for(old_rev, new_rev, diff_path)
+ old_path = old_rev.node_created_path(diff_path).sub(/^\//, '')
old_rev = find_revision old_rev, diff_path
new_rev = find_revision new_rev, diff_path
sorted = check_revisions(old_rev, new_rev)
old_root = find_root_for_revision(sorted[0], diff_path)
new_root = find_root_for_revision(sorted[1], diff_path)

- differ = Svn::Fs::FileDiff.new(old_root, diff_path, new_root, diff_path)
+ differ = Svn::Fs::FileDiff.new(old_root, old_path, new_root, diff_path)

if differ.binary?
''
else
- old = "#{diff_path} (revision #{old_root.node_created_rev(diff_path)})"
+ old = "#{old_path} (revision #{old_root.node_created_rev(old_path)})"
cur = "#{diff_path} (revision #{new_root.node_created_rev(diff_path)})"
differ.unified(old, cur)
end
--
1.5.5.1
Seamus Abshere replied on September 12, 2008 23:26 to the question "How do I measure my impact?" in Brighter Planet:

Hi Ross! Thanks for asking. You can see the impact of the whole community by going to

http://brighterplanet.com/impact

Furthermore, if you have our credit card, you can create a profile and then "link" them together:

http://brighterplanet.com/knowledgeba...

This will allow you to see how many pounds have been retired on your behalf. Finally, if you add some information about yourself (such as what car you drive or where you live), you can see a comparison of how much you've offset to how much you emit--which is your net impact.

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Seamus Abshere started following the problem "iTunes 8 cannot shuffle - stops after each song" in Apple.
Seamus Abshere replied on August 08, 2008 17:29 to the problem "New serial number is not valid" in VMware:

Here's the reply from VMWare support:

-------------------------------------
"If you attempted to install the key in Fusion after the installation completed, but before you rebooted the Mac, you will get this error message.

"If you rebooted and still got the invalid message from Fusion you will have to uninstall and then reinstall making sure to reboot before entering the license key. The enclosed PDF have a list of files and directories you have to make sure are deleted in the uninstallation."
-------------------------------------

The contents of the PDF:

-------------------------------------
Customer Getting Invalid or Expired License Key for Valid Serial Number

First attempt to reboot the Host. There needs to be a kernel extension loaded in order for the licensing of the product to work.

If it still refuses the valid license key do the following.

1) Uninstall VMware Fusion by using the “Uninstall Vmware Fusion” located at
/Hard Drive/Library/Application Support/VMware Fusion/

2) Delete the following folder: Hard Drive /Library/Application Support/VMware Fusion
3) Delete following file if it exists: ~/Library/Preferences/com.vmware.fusion.plist
4) Delete following file if it exists: /Hard Drive/Library/Receipts/VMware Fusion.pkg
5) Delete the following folder if it exists: ~/Library/Preferences/VMware Fusion

6) Delete these files if they exist-
/Library/Application Support/VMware Fusion/license.fusion.site.XXXXXXXXX
/Library/Application Support/VMware Fusion/licenses/license.fusion.site.XXXXXX

7) Reboot Mac
8) Re-Install VMware

9) Enter the ordered serial number
10) Install the latest version of VMware Tools in your Virtual Machines after installing Vmware Fusion
-------------------------------------

Disclaimer: I did not try this, because I was able to get my serial to work by manually editing the license file (as in my original post). Note, however, that it doesn't say to reboot your Mac after step 8... maybe you should, just to be safe.

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