Sean's dashboard

Sean replied on September 29, 2009 15:08 to the question "Won't Download, says 'not appropriate'" in SoundCloud:

Hey Jared,

Can you try again, but make sure you remove the period after 'soundcloud.com'. So instead of:

http://soundcloud.com./gabriele8ne

use:

http://soundcloud.com/gabriele8ne

Let us know if that works for you.

Sean set one of Sean's replies as an official response to "Invalid account number" in SoundCloud

Sean replied on September 21, 2009 11:45 to the problem "Invalid account number" in SoundCloud:

Great! The transactions look pretty much the same, so the banks must have finally spoken to each other.

Welcome on board!

Sean replied on September 21, 2009 11:25 to the problem "Invalid account number" in SoundCloud:

Looking closer at the transaction - it seems our gateway is unable to process your card number.

We report to the gateway you are using a Mastercard starting with 53 and ending with 55. But our gateway does not identify your card as a Mastercard.

We've had problems with Mastercard in the past, but this is the first time we've seen this kind of error.

Just to confirm - do you have Javascript enabled, are clicking on the "Mastercard" button and entering the credit card number without spaces or dashes?

Sean replied on September 21, 2009 09:59 to the problem "Invalid account number" in SoundCloud:

Hi Leri,

We're passing back what we're getting from our payment provider while trying to authorize your credit card.

We've just deployed a new version of SoundCloud that will collect a bit more information about these authorization errors.

We've had previous problems with our payment gateway using debit cards with the Visa/Mastercard logo.

Can you please try again one more time, let us know here and I'll look into our logs to see if there is anything more I can advise? Thanks.

Sean replied on July 28, 2009 07:57 to the problem "clicks and pops have appeared in my track" in SoundCloud:

Well, the recommended encoding depends on your desired distribution. It's possible to upload uncompressed, lossless files (FLAC for example) and we'll do our best to present a high quality listening version.

If you wish to limit your distribution or speed up the uploading, you can stick with a 96kbit MP3. We'll still convert that to 128 for listening so you may hear more MP3 artifacts.

I recommend either a 320kbit MP3 or FLAC upload if you have a stable and speedy internet connection.

-Sean

Sean replied on July 27, 2009 11:12 to the idea "untitled" in SoundCloud:

Great find - thanks!

Sean set one of Sean's replies as an official response to "clicks and pops have appeared in my track" in SoundCloud

Sean replied on July 27, 2009 08:49 to the problem "clicks and pops have appeared in my track" in SoundCloud:

Hey abbyk,

We're always trying to improve our audio conversion, and believe that the artifacts came from when we resampled your audio from 32 kHz to 44.1 kHz. This is the first time we've gotten a report from a 32 kHz file. If you try uploading a 44.1 kHz version the clicks should go away. In the meantime we'll look at improve our resampling step for our audio conversion.

Hope this helps,
-Sean

Sean replied on July 10, 2009 12:29 to the problem "spike of noise end of aif file upload" in SoundCloud:

I've fixed your file for those that haven't listened to it yet. If you quit and start your browser again you should see that the noise at the end is missing, though playback may be from a 'cached' version which still has the noise.

Thanks for your report (and really nice performance :)

Sean replied on July 10, 2009 10:52 to the problem "spike of noise end of aif file upload" in SoundCloud:

Hey Tari,

We see this now and then, and are trying to track down the source of the noise. It looks like there is some meta-data encoded at the end of the AIFF you uploaded.

What tool did you use to export your AIFF?

Sean replied on June 30, 2009 17:14 to the problem "cannot stop group announcement e-mails" in SoundCloud:

Hey Joshua,

You're doing the right thing. The settings should be updated right away without having to press a save button.

I've hand updated your settings to be digest for the additions and posts while we investigate this.

We've tested this with our accounts and the updating works fine when we click on 'digest' or 'never' for the "Your settings have been updated", then click on one of the top links like 'You' then click on 'Settings' then click on 'Email Settings'.

Sean replied on June 18, 2009 16:05 to the praise "Great new update!" in SoundCloud:

thanks :)

Sean replied on June 17, 2009 14:41 to the question "Why can't I listen to the full track??" in SoundCloud:

Seems as though your network fell out for a short time while streaming the song. Try restarting your browser to see if that fixes things.

Sean replied on May 13, 2009 17:29 to the question "Track Distorting During Playback" in SoundCloud:

Hi Brian,

I ran a complete pass over the files, rebuilding many of them but if you're still seeing the problem then I'll have to look at your tracks specifically.

Can you send me a message over SoundCloud with URLs to your tracks (private or public) and I'll look at them.

http://soundcloud.com/sean

Thanks,
Sean

Sean replied on May 05, 2009 19:15 to the question "Track Distorting During Playback" in SoundCloud:

I made a fairly comprehensive sweep through the tracks, but it turns out we had a partial failure in the middle, which means we'll need to resweep them tomorrow. Hang in there.

Sean replied on May 05, 2009 17:53 to the problem "upload problem" in SoundCloud:

Actually, give it a bit more time. The caches between us and you are slowly being cleared. Until they are cleared, you will still get the same content.

Good news is that all the tracks on our side have been recoded, bad news is that we still have to wait a bit before you'll start getting the updated recoding.

Sean replied on May 05, 2009 17:50 to the question "Song length incorrect; file skips during playback." in SoundCloud:

Yup, I'm seeing that the 48khz is still being delivered.

To make the delivery as solid as possible, we're caching the streams in a couple places between us and you. On our side, it's updated to 44.1khz, and have requested that the caches between us an you be flushed. However they didn't flush as quickly as I expected, so have put in a request for our content delivery network partner to investigate why this track is still delivering the stale version.

Bear with us! It'll clear up shortly.

Sean replied on May 05, 2009 16:52 to the problem "upload problem" in SoundCloud:

Hi all,

We've run through all our tracks and reprocessed the ones from the last 4 days. Can you press Shift+Reload on your browsers and checkout if you're still hearing the distortion?

Thanks!

Sean replied on May 05, 2009 16:32 to the question "Song length incorrect; file skips during playback." in SoundCloud:

I've run through all the tracks, can you check out yours and see if it's fixed now?