Sean Reilly's dashboard

A comment on the question "iPhone app that includes synchronization (cont'd)" in The Infinite Kind:

These are great questions! The initial release of the iphone app will only allow entering simple transactions (no category/memo), but the code to enter and edit all the rest of the transaction details is mostly there for a subsequent release. – Sean Reilly, on July 12, 2009 14:05

Sean Reilly replied on June 25, 2009 03:58 to the question "iPhone app that includes synchronization (cont'd)" in The Infinite Kind:

Hey everyone, just wanted to mention that at most 100 people can be involved in the beta test, and I will probably limit access to the first 50 that have posted to this thread. So... any more posts after this one will likely not be in the beta.

However, because the app is fairly simple, I expect to have a relatively short beta period before the public release.

A comment on the question "iPhone app that includes synchronization (cont'd)" in The Infinite Kind:

Hi Howard,
Rest assured, we are working on lots of things, including fixing bugs and adding features to Moneydance. – Sean Reilly, on June 23, 2009 21:04

A comment on the question "iPhone app that includes synchronization (cont'd)" in The Infinite Kind:

I will set up a private mailing list with everyone who has posted here as a member. I'll then post new builds of the app to the list as well as the syncing extension that has to be loaded in the desktop moneydance. Thanks for your interest! – Sean Reilly, on June 19, 2009 16:20

Sean Reilly replied on June 19, 2009 15:38 to the question "iPhone app that includes synchronization (cont'd)" in The Infinite Kind:

It is definitely coming. The app itself and the interface is ready for a beta but there is just one bug left to work out on the syncing (on the desktop side) before I'll start the private beta. I am very sorry for how long it is taking and has taken. The attached screenshots show that it isn't just empty talk.

Sean Reilly set one of Sean Reilly's replies as an official response to "downloads from bank do not work." in The Infinite Kind

Sean Reilly replied on May 27, 2009 01:17 to the problem "downloads from bank do not work." in The Infinite Kind:

Can you try the latest preview version from http://moneydance.com/preview
?
I believe that solves the problem, but I don't remember exactly how (or if)

Sean Reilly replied on May 27, 2009 01:16 to the question "printing does not work" in The Infinite Kind:

Hi Garyg,

If you haven't already done so, I would suggest asking this question on our new support site http://moneydance.com/help

You should be able to select {print} in the check# popup. If you type in {print} you need to make sure that you don't forget the curly braces around the word "print".

Thanks!
Sean

Sean Reilly posted an update in The Infinite Kind on April 16, 2009 13:47:

Official Support Moved to http://moneydance.com/help

We have now switched our "official" support site to http://moneydance.com/help

The old forums on GetSatisfaction (where you are reading this message) will continue to exist and be an open forum where anyone can post and answer questions, however our support staff will be focusing all of our effort on the new system, where we can keep all requests (public private, emails and forums) accessible through one interface. We think the new system will allow us to provide better service in a more timely manner.

Sincerely,
Sean Reilly
Moneydance Developer

A comment on the update "New Support System" in The Infinite Kind:

I feel the same way about the face :) We did receive the private message. It goes into the same queue now as all of our support queries (including the ones sent to support@moneydance.com). We'll be continuing our migration away from getsatisfaction now. – Sean Reilly, on April 08, 2009 17:39

A comment on the update "New Support System" in The Infinite Kind:

can your macbook login to http://help.infinitekind.com ? Maybe the problem is related to the frames around the site if you access it through http://moneydance.com/help – Sean Reilly, on April 07, 2009 00:16

Sean Reilly replied on April 06, 2009 01:44 to the question "Deleted downloaded transactions won't stay deleted" in The Infinite Kind:

cris, you should be able to change the security name by going to the Tools->Edit Accounts menu, selecting the security under the investment account and clicking the Edit button. If that doesn't work then editing the security name in the Tools->Edit Securities menu should work.

I need to make this more clear in the interface.

Sean Reilly replied on April 06, 2009 01:30 to the question "More Time Needed to Process (online payment)" in The Infinite Kind:

Even though your bank's web site may provide a different time limit, Moneydance (and Quicken and MS Money) obeys the time limit specified by the OFX interface provided by the bank. Unselecting the "observe online payment date restrictions" checkbox in Moneydance's preferences tells Moneydance to ignore the OFX interface's date restriction and attempt to submit payments to the bank, no matter what the date. In most cases the bank's OFX server, over which we have no control, will reject the transaction if the date is sooner than they will accept. It really is out of our hands!

A comment on the question "Deleted downloaded transactions won't stay deleted" in The Infinite Kind:

I can also say that many banks don't have perfect OFX services. Quite a lot of them have bugs and strange behaviors that Moneydance has been modified to work around, and there are some bugs that we haven't found a way to workaround (like broken transaction IDs from certain credit card companies).

I don't pretend that there are no bugs in Moneydance, but in most cases explaining how the system works usually helps people understand why certain transactions keep reappearing. I try to make sure that I err on the side of showing duplicates rather than hiding valid transactions :) – Sean Reilly, on April 05, 2009 00:36

A comment on the question "Deleted downloaded transactions won't stay deleted" in The Infinite Kind:

Changing BUYMF to Buy shouldn't change anything. Can you try recording both transactions (so that the duplicates are both in the register)? Then right-click (or control click) on each of the duplicate transactions in the register and select Show Transaction Details from the popup menu. In the window that appears, all of the "hidden" fields for the transaction should be present, including the transaction ID (probably labeled ol_fitid_1). Getting the online transaction ID for both transactions should show if the bank is sending the duplicate transactions with different transaction IDs. – Sean Reilly, on April 05, 2009 00:33

A comment on the question "Deleted downloaded transactions won't stay deleted" in The Infinite Kind:

Yes, both of your statements are correct. Show Online Transactions doesn't download anything from the bank. I believe the problem with deleted transactions re-appearing without a download was fixed in a recent update. Repeat Payee is saying that Moneydance has detected one or more similar transactions in your register and is offering their description/category fields as human-friendly replacements. – Sean Reilly, on April 05, 2009 00:26

Sean Reilly set one of Sean Reilly's replies as an official response to "Deleted downloaded transactions won't stay deleted" in The Infinite Kind

Sean Reilly replied on April 02, 2009 18:47 to the question "Deleted downloaded transactions won't stay deleted" in The Infinite Kind:

Your bank is apparently re-sending them, but Moneydance eliminates the ones that have already been matched with location transactions (or added as new transactions).

The transaction IDs for the (re)downloaded transactions are not associated with any transactions in your register, so Moneydance cannot eliminate them.

The solution should be to match the downloaded transactions with the correct local transaction. Does the correct match not appear at all in the selector at the top of the list of downloaded transactions? Is it a different amount, or has the local transaction already been matched with a different downloaded transaction? That's the only way that a local transaction shouldn't be provided as a possible match.

Sean Reilly set one of Angie's replies as an official response to "Trial version a muck" in The Infinite Kind

Sean Reilly set one of Sean Reilly's replies as an official response to "Unattended OFX Import" in The Infinite Kind