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Service Complaint replied on September 09, 2008 23:31 to the question "Does Comcast's left hand know what the right hand is doing?" in Comcast:
The web posting got a 2 hour response. Then a phone call. Result was that they don't have any boxes in the area that services me and they will call me when they arrive.
The fact remains that while at the corporate level they realize they should respond to these matters, at the local level they couldn't care less. As a matter of fact, when I went to pick up the non existent HD box, there were no other customers in the office and it seemed as though I was annoying the 2 clerks who were busy writing personal letters. All I got was shrugged shoulders.
Hopefully, AT&T will have fibre to the house soon and that's when I jump ship and use AT&T television and AT&T DSL. In the interim, I am considering a dish for television since all the Comcast commercials plead for business, phones and HD, while they don't have the hardware to provide it.-
Service Complaint asked a question in Comcast on September 09, 2008 16:32:
Does Comcast's left hand know what the right hand is doing?I called to order an HD box and the phone rep told me I could pick it up at the local (Boca Raton, FL) office. When I got there they said they didn't have any and don't know when they will get them. I asked if another office might have them and they said none of the offices have them.
Since Comcast has now gone from lousy service to uninformed service, It's obvious Comcast still puts the customer last.
1) How come the phone rep didn't know this?
2) I guess it's time to go to a dish and change my broadband to AT&T.
