Shannon Douglas's dashboard

Shannon Douglas set one of Shannon Douglas' replies as an official response to "Where's my shipment?" in Vann's

Shannon Douglas replied on November 24, 2009 14:37 to the problem "Where's my shipment?" in Vann's:

Mr. Friedlander,

Thank you for bringing this to our attention. I just got off the phone with FedEx and they confirmed the delivery address with me. The FedEx site indicates (and they verbally confirmed), your package is out on the FedEx vehicle for delivery today. I passed on both your telephone numbers to the FedEx terminal in case they have problems.
I will watch the tracking number today, also FedEx will email me when the package delivers to you.
Please note this package is marked Signature Required. FedEx will not leave it with out a signature.

If you have any other concerns, please feel free to contact our call center at 800-769-5668.

Shannon

Shannon Douglas replied on November 23, 2009 16:33 to the question "mediabridge ultra series 6' cable" in Vann's:

Ron,

Vann's does not carry the Mediabridge brand. We carry AudioQuest brand cables. If you would like to give our call center a call do discuss the importance of quality HDMI cables (800-769-5668), one of our product specialists can sure answer any questions you may have.

Shannon

Shannon Douglas replied on November 23, 2009 16:01 to the question "does the 3 year warranty cover the camera overseas?" in Vann's:

Tsila,

The products we sell on Vanns.com all carry a full U.S. Warranty. I would suggest contacting the manufacture of the camera before purchasing it, they should be able to answer any questions you may have regarding an international warranty.

Thanks for the question.

Shannon

Shannon Douglas replied on November 22, 2009 16:15 to the question "Use 7.1 system as 5.1?" in Vann's:

Stephen,

You sure can, most movies are still mixed in 5.1. Then if you decide down the road you can add the other 2 speakers.

Shannon

Shannon Douglas replied on November 21, 2009 22:11 to the question "LOOKING TO DO SOME GOOD" in Vann's:

Rich,

You should be able to take the recorded disc out of the camcorder and play it in any player capable of playing that format.
Because I am not sure of the brands and capability of the units, you may want to give our call center a call (800-769-5668) if you have concerns.

Keep up the good work.

Shannon

Shannon Douglas replied on November 16, 2009 13:31 to the idea "anoying feedback bar" in Vann's:

Tyty,

Thank you for your input, I will forward onto our IT Department and ask them to take a look at different placement for the feedback bar.

Shannon

Shannon Douglas replied on November 09, 2009 12:48 to the question "where i will find fax and telephone in one unit?" in Vann's:

Georgiana,

I am not sure where you would find a telephone/fax machine in one. I would suggest maybe an office supply store. Vann's does not carry them, but thanks for asking.

Shannon

Shannon Douglas replied on November 07, 2009 16:42 to the problem "samsung digital audio player Model ypt7z/xaa 1GB is not working" in Vann's:

Jimmy,
I am sorry to hear you are having problems with your Samsung MP3 Player. I would suggest giving Samsung a call at 800-726-7864. Let them know what is going on.
http://www.samsung.com/us/info/contac...

Shannon
Vanns.com

Shannon Douglas replied on November 05, 2009 18:32 to the question "A Van's-purchased camera isn't working; what are my options?" in Vann's:

Jane,

I am sorry to hear you are having problems with your Canon digital camera. We do not repair cameras at Vann's. I would suggest contacting Canon, they can give you the contact information for authorized Canon repair facilities in your area. The phone number for Canon is 800-828-4040.

Shannon

Shannon Douglas replied on October 29, 2009 20:33 to the question "Just wondering..." in Vann's:

Hi Brian,
Thanks for the question, and it's a good one! I wish that I could give you an exact date but as of now we are still in the dark. We have open purchase orders in the system but have yet to receive an update from our vendor. I do apologize. The Blu-ray model number was the Panasonic DMPBD80K. I'm not sure if we'll offer the same Blu-ray(or any player for that matter) with it again once the TV becomes available. Some of these offers are manufacture sponsored events, so we may not have a say. I encourage you to use the "Notify Me" button if you already haven't, to receive an email once the product lands. Have a wonderful day!

Travis M.
Vanns.com
1-800-769-5668

Shannon Douglas replied on October 28, 2009 21:35 to the question "VANNS IS BLATANTLY DECEPTIVE NOW. IT HAS CHANGED" in Vann's:

Bob,

I am sorry to hear you had a bad experience ordering on Vann's website.
We would like to research this issue further for you. We will need more information from you.
Could you please call us or provide contact information for us to contact you.
We look forward to your response.

Shannon
Vanns.com
800-769-5668

Shannon Douglas replied on October 23, 2009 15:22 to the question "Price Quote" in Vann's:

RMC,
We would be happy to look into this for you. We will need a bit more information from you. The model and the date you got your quote.
Give our call center a call, we can see what we can do for you.
800-769-5668

Shannon Douglas replied on October 23, 2009 12:19 to the question "International Warranty?" in Vann's:

Thanks for the question, and great camera choice. I am going to have to refer you to Panasonic on this one. Vann's does not sell or ship any of our products out of the United States, so I am not familiar with international warranties at all.
Panasonic's phone number is 800-211-7262 if you have a chance, give them a call.
Shannon

Shannon Douglas replied on October 23, 2009 02:17 to the question "pioneer vs. panasonic" in Vann's:

Bob,

I agree with the reviews, they are both great units. Have you had a chance to view them?
The Pioneer KRP-500 you will need to add your speakers, and a tuner.
The Panasonic, you can just plug and play. I would suggest a surround system for either unit to get the full HD experience.
If you want to give our call center a call, we would be happy to talk further about the TV's and how they would work with your existing components.
Hope to hear from you.
800-769-5668

Shannon Douglas replied on October 21, 2009 20:21 to the idea "Describe technical terms" in Vann's:

Rivers Cole,

Thanks for the suggestion. I will pass it along to our content team.

Regards,
Shannon

Shannon Douglas replied on October 21, 2009 18:07 to the question "why is the play station 319.97 and target is 299.99" in Vann's:

Angela,

Unfortunately, we are not always able to have the better price. I am guessing because of quantity purchased, they may have gotten better pricing from the manufacturer.
Please keep in mind our price is out the door price, we do not have sales tax in Montana, depending on your location, that might be an advantage for you.

I appreciate the chance to address your question.

Shannon

Shannon Douglas replied on October 16, 2009 22:20 to the question "Flat TV purchase questions" in Vann's:

Mr. Nelson,

Great questions. My suggestion would be to find out from Direct TV what you will need from them to upgrade to HD and get a time frame as to when they might be able to do that for you.
Once a product purchased from Vann's ships out, you will get an email with tracking information, which would give you an idea as to when that product will deliver. At that time you would be able coordinate a time with Direct TV.

Installing wall mounts can be difficult, depending on the type of mount and the brand of the mount, and of course where you are putting it. as well as the size of the Television and many other factors.

As for package pricing we can certainly consider it. I would recommend contacting our product specialists at 800-769-5668. They would be able to assist you with package pricing as well as installation of wall mounts and may be able to help you choose the best one for your application.

Below is a link to our site, hope to hear from you.

http://www.vanns.com/shop

Regards,
Shannon
Vanns.com

Shannon Douglas replied on October 13, 2009 13:35 to the problem "The service department is very disappointing." in Vann's:

Linsey Olson,

I am sorry to hear you had such a bad experience with our service department. I would like the chance to personally follow up on this for you.
At your earliest convenience would you contact me so I can pull up your Vann's information and look into this further.
Thank you for bringing this to our attention, and giving us a chance to make it right.

Shannon Douglas
Vanns.com Supervisor
406-541-6000 x2105
shannon.douglas@vanns.net

Shannon Douglas replied on October 10, 2009 14:28 to the question "Question" in Vann's:

Ellen,

Great question, I am not sure where Samsung is manufactured, however I know they are not made in the USA. Each unit has a sticker on it indicating its country or origin, but that is right on the unit, so I have no way of knowing for sure.
As far as another brand of TV made in the USA, I am not aware of any brands that are made in the USA.
Sorry I do not have better answers for you.
Shannon