shearn's dashboard

Ok forgive me for the rant but i have to get this off my chest.

I purchased a 3g iphone may 15th and i was very happy. it was a little quirky with the software with random shutoffs and such but i was still pretty stoked (once i erased and upgraded my 3g to the new OS it worked flawlessly) . however i got an email from apple a few weeks later advertising their new 3gs iphone. during this time of course i had been in the store and talked to my service rep a few times and he made no mention of the new phone or the price drop.

when i talked to the guy a few days after the 3gs dropped i find out my phone dropped one hundred dollars in price and the new phone was now the same price as my 3g 8g. i asked if i could upgrade and he told me that i had a few weeks to upgrade to the new phone for free but i missed it by a few days. he also said i no longer qualified for the price garuntee... i said... how could i possibly know? he told me i received an email that told me. i never got an email. i went back and forth on this point and i finally talked to a supervisor from at&t that told me that no1 received an email about the price drop or the new phone u just had to be lucky enough to find out about it on your own before ur eligibility expired. maybe its just me but that sounds illegal as hell.

i tried to get them to work with me but they wouldnt. i then spent a month calling and complaining and being pushed from store to phone support. i finally talked to the manager of the store and he literally told me that im "sol". I have never in my life been treated that way. i called back the support center and they told me essentially the same thing. i finally hung up on them and they had the audacity to call me back and ask me if i would like to be transferred to the cancellation department. wow... is all i can say.

AT&T is by far the worst and rudest service provider i have ever had the displeasure of dealing with. I think they feel that because the economy is down they can get away with treating people like dirt. needless to say i wanted the 3gs so bad i bought it out of pocket for 400$... so all in all i have probably spent over 700$ and they are treating my like garbage and gleefully suggesting i terminate my contract for another 160 bucks. I cant even get a signal inside my house and AT&T wont let me talk on my router either.

well... fine... i am going to t-mobile... and becuase my contract started over with the upgrade i can now terminate my contract for free and return the phone. I love the iphone 3gs... best piece of technology i have ever owned. its a shame it is exclusive to a company that epitomizes the worst corporate america that has to offer.