Sherman's dashboard

Sherman replied on November 23, 2009 19:02 to the idea "Offer a private version of Get Satisfaction" in Get Satisfaction:

While it's great to have a channel for people to provide BETA feedback, using Get Satisfaction for a BETA program can be very problematic:

* People will usually search by company, not by product. So even if you have two separate products, Product X Beta and Product X 1.0, the search results will be mixed. So when a potential customer seeks help, they'll find all sorts of issues related to the BETA, such as "Product X is crashing every time".

This could impact customer confidence and sales.

* Search results are not returned with the product name next to them, so there's no indicator that an issue was logged against a BETA product.

* There's no way to archive a product, even if its only a BETA. While keeping everything active may sound good on paper for the sake of "openness and transparency", in practice it adds noise to search results, making the the right answer even more difficult to find.

* Get Satisfaction will not remove a product if it has too many topics associated with it (I think more than 5).

* There's no way to bulk archive individual topics, they must be archived one at a time.

* There's no way to see which records have been archived while in management view, which makes archiving individual topics very difficult.

* There's no way to bulk move topics to another community.

Question for Get Satisfaction... is there a way to move a BETA product out of the company, or exclude a product from search results?

What happens when a product is no longer viable, e.g. the beta is over or the product long discontinued?

Sherman replied on November 23, 2009 17:04 to the problem "License key mysteriously disappeared." in Postbox, Inc.:

We found it. Please check your email for your license key.

Sherman replied on November 23, 2009 16:58 to the problem "License key mysteriously disappeared." in Postbox, Inc.:

We cannot locate that record, or another email address was used. Please send just a quick note to store@pos..... with your full name and we'll send it right back out.

Sherman replied on November 22, 2009 16:08 to the problem "License key mysteriously disappeared." in Postbox, Inc.:

Thanks, Mahkato, we'll take a look.

Sherman replied on November 22, 2009 16:04 to the question "license failed ...: emails gone" in Postbox, Inc.:

Behezad,
We're bringing this issue into a different level of support. Closing this issue out here in Get Satisfaction.

Sherman replied on November 22, 2009 13:17 to the question "Lightning 1.0" in Mozilla:

The Lightning team might have a better idea on timing for 1.0. I'll move this topic over there to see if they can shed some additional light on schedule.

Sherman replied on November 22, 2009 13:09 to the problem "Postbox hogs massive amounts of CPU when screensaver goes on." in Postbox, Inc.:

Robio, after you Index All Folders and that completes, and once the screensaver kicks in and Postbox tries to index, how long will the CPU run high for? 1 minute? Forever?

I'll let the other guys get back to you on your local files question.

Sherman replied on November 22, 2009 12:52 to the problem "Lightning: event alarm settings not applied to received accepted events" in Mozilla:

Hi Doug, thanks for your note.

Lightning is not a supported product from Postbox. We've ported the Lightning project to Postbox as a courtesy to our users, but we do not have anything to do with it's development. Please visit the following URL for more information on Lightning project, including information on how to submit bugs/feedback.

http://www.mozilla.org/projects/calen...

Thanks!

Sherman replied on November 22, 2009 12:48 to the problem "Characters encodings in todos" in Postbox, Inc.:

Hi Laurent,
Thanks for your note. We've logged a bug on this issue, but please note that Postbox only supports the English locale at this time. Localizations are currently in process. Thanks!

Sherman replied on November 22, 2009 12:40 to the problem "Sort by Order Received still not fixed" in Postbox, Inc.:

BAM,
Sorry for the delay in getting back to you. What exactly feels broken about the sort order? Could you explain in more detail? I'm sorting by Order Received and it appears to be working.

Sherman replied on November 22, 2009 12:37 to the question "How do I bulk move records to another product?" in Get Satisfaction:

Thanks Bill! I'll take a look.

Sherman replied on November 21, 2009 15:28 to the idea "Filter out archived topics from displaying in Management view" in Get Satisfaction:

Or, you could simply color the text in the row if it has been archived.

For the love of God... something, anything, please.

Sherman replied on November 21, 2009 15:23 to the question "How do I bulk move records to another product?" in Get Satisfaction:

Could someone please provide an update on the status of this request?

Sherman replied on November 20, 2009 17:44 to the idea "Just a few more things." in Postbox, Inc.:

Hi Rahmanc, Thanks for sharing your ideas. I'm going to archive this issue out as both features have already been requested, and they're on our radar.

Sherman replied on November 20, 2009 16:27 to the praise "PB Comment on Macintouch.com" in Postbox, Inc.:

John, you rock! Thanks for helping us evangelize Postbox!

Sherman replied on November 19, 2009 21:30 to the problem "Multiple attchements don't attach" in Postbox, Inc.:

Laurens, I understand that last point, but I'm still a bit lost on what's not working. Any more information you can provide to help me recreate that here would be most appreciated!

Sherman replied on November 19, 2009 13:54 to the problem "Multiple attchements don't attach" in Postbox, Inc.:

Strange, it works perfectly here on my mac. Are you running any extensions in Postbox? If so, could you turn them all off and try again, just as a means to isolate the cause?

Sherman replied on November 18, 2009 23:21 to the idea "problems with the preview window." in Postbox, Inc.:

Where in the preview window does it highlight? The subject line? And would you mind letting us know what version you're running?

Sherman replied on November 18, 2009 12:57 to the problem "Multiple attchements don't attach" in Postbox, Inc.:

Hi Richard, do you mean when dragging messages from the desktop or file system into a message compose window? That appears to be working fine.

Or do you mean dragging documents from an attachment search within Postbox into a compose window?

Sherman replied on November 12, 2009 16:34 to the idea "Send a Copy to on the toolbar" in Postbox, Inc.:

You may wish to consider using Topics, it's an easier and more powerful way to organize than using folders, and in most cases, a lot less work.