Shpigford's dashboard

A comment on the problem "Out-for-delivery notifications not received" in TrackThePack:

My guess is it's the latter. ;) – Shpigford, on November 21, 2009 04:15

A comment on the problem "Out-for-delivery notifications not received" in TrackThePack:

That would definitely explain why it still says "Out for delivery." The status is based on the actual event time as sent to us by UPS. So in this case, UPS says it was Out for Delivery 2 hours after it was delivery (ha!) so our system takes that info and orders things accordingly.

So that particular issue seems to be a freak case.

As for the delivery notifications. I have tracked down the issue and am working now to resolve it. – Shpigford, on November 21, 2009 01:12

Shpigford replied on November 20, 2009 21:28 to the idea "Archive Issues/Suggestions" in TrackThePack:

Thanks for your thoughtful input Danny. Definitely love getting solid feedback from users.

So, here's my initial thoughts. The problem with a few of your suggestions is that they involve the user having to go in and change a setting...the fact is most users have no idea they can customize settings on any website...doesn't even cross their mind. On top of that, what the setting would be for is a pretty small aspect of the app and something that ultimately would cause more confusion than not for the majority of users.

But, that said, I definitely understand where you're coming from, especially when you've got half a dozen or more items to archive.

So, what about this. What if we remove the "Are you sure?" popup and give users the option to "Undo" the archive action?

I'd then argue the click flow goes like this:
1) Hover
2) Click archive
3) Repeat

Again, the majority of users don't track a ton of packages at once (usually 1-3) so cluttering the interface with additional settings and checkboxes ultimately is counterintuitive for most.

But dropping the confirmation popup could possibly be happy medium.

Thoughts?

Shpigford replied on November 20, 2009 21:22 to the problem "Out-for-delivery notifications not received" in TrackThePack:

Hmm. I may have found the issue but need to do a bit more testing on this to confirm.

Thanks for your patience.

Shpigford set one of Shpigford's replies as an official response to "Not updating ANY packages." in TrackThePack

Shpigford replied on November 20, 2009 03:45 to the problem "Not updating ANY packages." in TrackThePack:

I think I found the issue with it not updated. If you notice the problem again, please let me know.

Sorry about that!

A comment on the problem "Out-for-delivery notifications not received" in TrackThePack:

Did you ever receive the email for this?

Only thing I can think of is that maybe it got marked as spam because these are definitely getting sent out. – Shpigford, on November 20, 2009 03:44

Shpigford replied on November 19, 2009 23:14 to the problem "Not updating ANY packages." in TrackThePack:

Weird. For some reason the process that runs to update UPS and USPS is skipping some numbers. Looking in to it now.

Shpigford replied on November 19, 2009 21:05 to the problem "Not updating ANY packages." in TrackThePack:

Can I get your username so I can check in to this?

Shpigford set one of Shpigford's replies as an official response to "USPS Tracking No. Not Valid?" in TrackThePack

Shpigford replied on November 18, 2009 23:18 to the problem "USPS Tracking No. Not Valid?" in TrackThePack:

Sorry folks. We reworked some of the number identification logic and the USPS stuff wasn't very happy with that. :)

The problem is that USPS itself is saying it doesn't have any info on those numbers. That's likely just because they don't have the info in their system yet and will within 24 hours, so I tweaked things so you can add those numbers. They'll just say no info can be found, but once USPS updates their database, we'll have the updated info.

Thanks for your patience while we get things tweaked!

Shpigford posted an update in TrackThePack on November 18, 2009 16:14:

TrackThePack Now Supports OnTrac

I'm proud to announce that TrackThePack now supports OnTrac (formerly California Overnight). As usual, we auto-detect the number, so you don't have to do anything differently...just drop in your number and we'll do the work.

Shpigford replied on November 18, 2009 16:03 to the problem "USPS Tracking No. Not Valid?" in TrackThePack:

Can you post your tracking number? Either here or email it to me at support@trackthepack.com

Thanks!

Shpigford set one of Shpigford's replies as an official response to "Larger map image" in TrackThePack

Shpigford replied on November 17, 2009 22:32 to the idea "Larger map image" in TrackThePack:

The new version of TTP has launched and includes the ability to "zoom" in on a map and make it much larger.

A comment on the question "Mobile/WAP Interface" in TrackThePack:

Right now there's only an iPhone version as far as mobile stuff goes. So, that being the case, just go to "trackthepack.com" on your iPhone and you'll get the iPhone version automatically.

Otherwise, if you feel like typing more, you can type in http://trackthepack.com/iphone :) – Shpigford, on November 17, 2009 22:13

Shpigford set one of Shpigford's replies as an official response to "Mobile version needs tracking # input" in TrackThePack

Shpigford replied on November 17, 2009 22:05 to the idea "Mobile version needs tracking # input" in TrackThePack:

As an update, you can now add numbers via the iPhone version.

A comment on the problem "Can't track DHL Global Mail" in TrackThePack:

FYI, we reworked some of the backend stuff and DHL global mail tracking should be more reliable now. {crossing fingers} – Shpigford, on November 17, 2009 22:04

Shpigford set one of Shpigford's replies as an official response to "Updated product info not showing up until browser is refreshed" in TrackThePack