Shpigford's dashboard

A comment on the question "Mobile/WAP Interface" in TrackThePack:

Right now there's only an iPhone version as far as mobile stuff goes. So, that being the case, just go to "trackthepack.com" on your iPhone and you'll get the iPhone version automatically.

Otherwise, if you feel like typing more, you can type in http://trackthepack.com/iphone :) – Shpigford, on November 17, 2009 22:13

Shpigford set one of Shpigford's replies as an official response to "Mobile version needs tracking # input" in TrackThePack

Shpigford replied on November 17, 2009 22:05 to the idea "Mobile version needs tracking # input" in TrackThePack:

As an update, you can now add numbers via the iPhone version.

A comment on the problem "Can't track DHL Global Mail" in TrackThePack:

FYI, we reworked some of the backend stuff and DHL global mail tracking should be more reliable now. {crossing fingers} – Shpigford, on November 17, 2009 22:04

Shpigford set one of Shpigford's replies as an official response to "Updated product info not showing up until browser is refreshed" in TrackThePack

Shpigford replied on November 17, 2009 22:03 to the problem "Updated product info not showing up until browser is refreshed" in TrackThePack:

This issue should be resolved.

A comment on the problem "Can't track DHL Global Mail" in TrackThePack:

Eeeek. Man, DHL is seriously not making this easy. That _exact_ same number format is also used by USPS (and they usually are USPS packages).

For that particular format I'm going to have to dig around more to make them work. Sorry about that. – Shpigford, on November 16, 2009 16:50

Shpigford replied on November 15, 2009 22:42 to the problem "iphone app, no info . . .?!?!?" in TrackThePack:

Admittedly the iPhone version needs a little work, but I opted to take the approach of starting off small and slowly building on as deemed necessary.

The goal of the iPhone version is not to duplicate, feature for feature, the full site. It's purpose is to make the process of finding out where your package are as quick as possible.

So, with that in mind, what is the minimum amount of information you think it should have?

(FWIW, only seeing "acceptance" is possibly a bug. You should see either see the note you added to the package, or the tracking number.)

A comment on the question "Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?" in Spreedly:

From looking at what other competitors have to offer, this is definitely a show stopper for us. – Shpigford, on November 14, 2009 17:53

Shpigford replied on November 14, 2009 15:49 to the question "Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?" in Spreedly:

Ouch. That's bound to kill conversion rates on upgrades.

Is that also the case if we send users to Spreedly's interface to upgrade?

Just really really wanting to find a way around making them re-enter billing details again.

Shpigford asked a question in Spreedly on November 14, 2009 03:15:

Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?

Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?

Say I've got an existing, paying subscriber who wants to upgrade from Plan A to Plan B. What request do I make to upgrade them? Do they have to re-enter payment details?

I tried just creating a new invoice but when I check the Spreedly site, there are no changes.

Shpigford replied on November 13, 2009 21:50 to the question "Retrieve last 4 digits of credit card?" in Spreedly:

Another vote for this feature.

Shpigford replied on November 13, 2009 20:46 to the problem "Edit/Archive Popup functionality broken in Firefox" in TrackThePack:

It can be captured with a screenshot, you just have to capture the whole screen as explained here: http://www.computing.net/howto/simple...

So just move your mouse into place and then do the screen capture.

Others have had similar issues and sending in screenshots is what helped nail down what the actual issue is.

Shpigford replied on November 13, 2009 20:36 to the problem "Edit/Archive Popup functionality broken in Firefox" in TrackThePack:

Can you send me a screenshot of what happens when you mousover (and reveal the options)? info@trackthepack.com

Shpigford set one of Shpigford's replies as an official response to "Archive buttons disappearing and expand "+" not synced." in TrackThePack

Shpigford replied on November 13, 2009 19:57 to the problem "Archive buttons disappearing and expand "+" not synced." in TrackThePack:

Just pushed the fix for this issue. Everything should be playing nice now.

Shpigford set one of Shpigford's replies as an official response to "Archive buttons disappearing and expand "+" not synced." in TrackThePack

Shpigford replied on November 13, 2009 18:14 to the problem "Archive buttons disappearing and expand "+" not synced." in TrackThePack:

Just an update to this, I actually found the issue on our end and will be pushing out a fix later today that addresses this.

A comment on the problem "Archive buttons disappearing and expand "+" not synced." in TrackThePack:

Okay, I hate to ask you to install a Firefox addon, but would you mind installing the Firebug addon? https://addons.mozilla.org/en-US/fire...

Then, make sure it's enabled and then load TrackThePack? It should show any Javascript errors that might be popping up.

If so, could you then email them to me? info@trackthepack.com

Let me know if you have any questions about that. – Shpigford, on November 13, 2009 17:34

Shpigford replied on November 13, 2009 17:31 to the idea "Intermediate status updates via SMS/Email" in TrackThePack:

I go back and forth on how useful this would be. The main problem is that with the way the carriers send us updates, you might get 5 emails/text messages in a 10 minute period with a bunch of insignificant updates (Arrival, Scan, Process, Departure, etc).

Maybe if it updated whenever it changes to a new City/State/Country?

What are your thoughts on this?