Shpigford's dashboard

Shpigford replied on November 19, 2009 23:14 to the problem "Not updating ANY packages." in TrackThePack:

Weird. For some reason the process that runs to update UPS and USPS is skipping some numbers. Looking in to it now.

Shpigford replied on November 19, 2009 21:05 to the problem "Not updating ANY packages." in TrackThePack:

Can I get your username so I can check in to this?

Shpigford set one of Shpigford's replies as an official response to "USPS Tracking No. Not Valid?" in TrackThePack

Shpigford replied on November 18, 2009 23:18 to the problem "USPS Tracking No. Not Valid?" in TrackThePack:

Sorry folks. We reworked some of the number identification logic and the USPS stuff wasn't very happy with that. :)

The problem is that USPS itself is saying it doesn't have any info on those numbers. That's likely just because they don't have the info in their system yet and will within 24 hours, so I tweaked things so you can add those numbers. They'll just say no info can be found, but once USPS updates their database, we'll have the updated info.

Thanks for your patience while we get things tweaked!

Shpigford posted an update in TrackThePack on November 18, 2009 16:14:

TrackThePack Now Supports OnTrac

I'm proud to announce that TrackThePack now supports OnTrac (formerly California Overnight). As usual, we auto-detect the number, so you don't have to do anything differently...just drop in your number and we'll do the work.

Shpigford replied on November 18, 2009 16:03 to the problem "USPS Tracking No. Not Valid?" in TrackThePack:

Can you post your tracking number? Either here or email it to me at support@trackthepack.com

Thanks!

Shpigford set one of Shpigford's replies as an official response to "Larger map image" in TrackThePack

Shpigford replied on November 17, 2009 22:32 to the idea "Larger map image" in TrackThePack:

The new version of TTP has launched and includes the ability to "zoom" in on a map and make it much larger.

A comment on the question "Mobile/WAP Interface" in TrackThePack:

Right now there's only an iPhone version as far as mobile stuff goes. So, that being the case, just go to "trackthepack.com" on your iPhone and you'll get the iPhone version automatically.

Otherwise, if you feel like typing more, you can type in http://trackthepack.com/iphone :) – Shpigford, on November 17, 2009 22:13

Shpigford set one of Shpigford's replies as an official response to "Mobile version needs tracking # input" in TrackThePack

Shpigford replied on November 17, 2009 22:05 to the idea "Mobile version needs tracking # input" in TrackThePack:

As an update, you can now add numbers via the iPhone version.

A comment on the problem "Can't track DHL Global Mail" in TrackThePack:

FYI, we reworked some of the backend stuff and DHL global mail tracking should be more reliable now. {crossing fingers} – Shpigford, on November 17, 2009 22:04

Shpigford set one of Shpigford's replies as an official response to "Updated product info not showing up until browser is refreshed" in TrackThePack

Shpigford replied on November 17, 2009 22:03 to the problem "Updated product info not showing up until browser is refreshed" in TrackThePack:

This issue should be resolved.

A comment on the problem "Can't track DHL Global Mail" in TrackThePack:

Eeeek. Man, DHL is seriously not making this easy. That _exact_ same number format is also used by USPS (and they usually are USPS packages).

For that particular format I'm going to have to dig around more to make them work. Sorry about that. – Shpigford, on November 16, 2009 16:50

Shpigford replied on November 15, 2009 22:42 to the problem "iphone app, no info . . .?!?!?" in TrackThePack:

Admittedly the iPhone version needs a little work, but I opted to take the approach of starting off small and slowly building on as deemed necessary.

The goal of the iPhone version is not to duplicate, feature for feature, the full site. It's purpose is to make the process of finding out where your package are as quick as possible.

So, with that in mind, what is the minimum amount of information you think it should have?

(FWIW, only seeing "acceptance" is possibly a bug. You should see either see the note you added to the package, or the tracking number.)

A comment on the question "Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?" in Spreedly:

From looking at what other competitors have to offer, this is definitely a show stopper for us. – Shpigford, on November 14, 2009 17:53

Shpigford replied on November 14, 2009 15:49 to the question "Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?" in Spreedly:

Ouch. That's bound to kill conversion rates on upgrades.

Is that also the case if we send users to Spreedly's interface to upgrade?

Just really really wanting to find a way around making them re-enter billing details again.

Shpigford asked a question in Spreedly on November 14, 2009 03:15:

Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?

Using the API, how do I upgrade/downgrade an existing subscriber to a different Subscription Plan?

Say I've got an existing, paying subscriber who wants to upgrade from Plan A to Plan B. What request do I make to upgrade them? Do they have to re-enter payment details?

I tried just creating a new invoice but when I check the Spreedly site, there are no changes.

Shpigford replied on November 13, 2009 21:50 to the question "Retrieve last 4 digits of credit card?" in Spreedly:

Another vote for this feature.