Sid's dashboard

Jakub,
Sorry to burst your bubble~ nothing personal against you, but your comments in defense of DELL HELL is quite futile and wishful thinking.
If you read ALL the reviews of the M1330 with the NVidia chip PRIOR to the DOCUMENTED BREAKDOWN of this particular MB, you'll see virtually every review gave this particular model a glowing review. (nature of the industry as well as many other industries ~ caveat emptor - let the buyer beware - dont believe anything you read....)
If you read through this particular entire posting thoroughly and read thru the many other forums discussing this same topic and taking into consideration the number of complaints and issues/ (also taking into consideration that some of the comments posted are duplicates of the same person, AND you performed your own due diligence into what information is hearsay and what information is truth and factual, you'll see that DELL HELL has done nothing to resolve this well-known and well-documented problem. Talk to the shops that perform laptop repairs on this model and many others and see what they all have to say....you'll find that their professional comments are in line with owner comments on this issue - not good.
IF they are so well-aware of the issue, then why the delay in resolving this for their customers?? Answer: It's a numbers game. The more owners capitulate to the problem, the less $$ they have to spend dealing with the issue IF they even are forced (and that's ONLY if they are forced to concede to a settlement or lawsuit decision). The quick fix for them?? Just replace the faulty MB with the same faulty replacement MB (I've personally experienced this many times and they all tell you the same thing - "no problem with the replacement board".... you would certainly know all this already since you've read through this post thoroughly....) and use time as their ally to buy more time to have this problem go away magically by itself and offer then owner a false hope that this faulty replacement will fix this fault and the extended warranty on the replacement MB will have expired before it fails again.
Did you even read the about the class-action lawsuit (in Canada) against DELL HELL on a similar problem they had with laptops???

You're right... DELL HELL cannot afford to have a whole line of laptops recalled during the economic downturn. That is why they are playing the numbers game on this particular issue....the longer they drag this out, the better it is $$$ for them. – Sid, on October 28, 2009 20:09

Jacub,
Sorry to burst your bubble~ nothing personal against you, but your comments in defense of DELL HELL is quite futile and wishful thinking.
If you read ALL the reviews of the M1330 with the NVidia chip PRIOR to the DOCUMENTED BREAKDOWN of this particular MB, you'll see virtually every review gave this particular model a glowing review. (nature of the industry as well as many other industries ~ caveat emptor - let the buyer beware - dont believe anything you read....)
If you read through this particular entire posting thoroughly and read thru the many other forums discussing this same topic and taking into consideration the number of complaints and issues/ (also taking into consideration that some of the comments posted are duplicates of the same person, AND you performed your own due diligence into what information is hearsay and what information is truth and factual, you'll see that DELL HELL has done nothing to resolve this well-known and well-documented problem. Talk to the chops that perform laptop repairs in this model and many others and see what they all have to say....you'll find that their professional comments are in line with owner comments on this issue - not good.
IF they are so well-aware of the issue, then why the delay in resolving this for their customers?? Answer: It's a numbers game. The more owners capitulate to the problem, the less $$ they have to spend dealing with the issue IF they even are forced (and that's ONLY if they are forced to concede to a settlement or lawsuit decision). The quick fix for them?? Just replace the faulty MB with the same faulty replacement MB (I've personally experienced this many times.... you would certainly know all this already since you've read through this post thoroughly....) and use time as their ally to buy more time to have this problem go away magically by itself and offer then owner a false hope that this faulty replacement will fix this fault and the extended warranty on the replacement MB will have expired before it fails again.
Did you even read the about the class-action lawsuit (in Canada) against DELL HELL on a similar problem they had with laptops???

You're right... DELL HELL cannot afford to have a whole line of laptops recalled during the economic downturn. That is why they are playing the numbers game on this particular issue....the longer they drag this out, the better it is $$$ for them. – Sid, on October 28, 2009 20:08

believe it it or not, it takes longer for them to ship the box into your hands.
IMHO, the media could be your driving force to have Dell Hell once and for all address the issue of this faulty design. I'm sure you are also aware that they will be replacing your MB -if that what the issue is - with the same faulty MB. – Sid, on October 28, 2009 00:11

Jakub,

The replacement board is ONLY a temporary fix. It does not solve the problem of the defective MB/GPU design. If they are using the same replacement MB - and MANY have already had this done - AND on more than one occassion, including myself - IT WILL FAIL AGAIN.
Go ahead and do the stress test - this will accelerate the inevitable failure.

Good Luck - lets see how long your laptop operates as a laptop before it turns into a 'paper weight'. – Sid, on October 21, 2009 17:27

Tina,
NONE of these Dell Hell guys will dare to expose their fugly faces on this contentious problem.
In my last couple of weeks of travel, every Dell Rep that has attempted to show up at my meetings has been led out the door escorted. Innocently, they ask why...
Directly, I tell them to look at their track record on just this one issue alone ~ NVidia GPU MB failure, nevermind the other problems they face. They do one of 2 things as they leave:
(1) defend Dell not fully knowing what the real issue is (ie. protecting their @sses...j.o.b.) or,
(2) leave with tail tucked between their legs.

In past, I have never met a certified Dell management rep. that has met me face-to-face to deal with many of my past client issues. NONE!
I dont expect it to change even WHEN the lawsuit on this particular matter is done and over with.

One statement I can say with confidence is that DELL HELL will not get any business from my clients.
When one thinks of "dell" ,it reminds many of my clients of the ford "pinto" days. – Sid, on October 20, 2009 20:55

For those of you that wish to participate in a class-action suit:
http://www.randomprocess.ca/2008/11/0...

For those of you that wish to participate in a class-action suit:
http://www.randomprocess.ca/2008/11/0...

For those of you that wish to participate in a class-action suit:
http://www.randomprocess.ca/2008/11/0...

Hi Vance,
Sorry to hear about your situation. What do you need to know?

As for Dell Hell's lack of accountability in dealing with simple correspondence, I've heard of similar horror stories in my travels. As for emailing Dell Hell, keep your emails for record purposes. You may need them down the road. As for contacting them by email, unless they are "expecting your email", I can almost guarantee you they go into their "circulation file~ the bin..." and you will rarely hear back from them in dealing with your specific issue.
Your best bet is to contact them by telephone and document who you spoke with (get their names and contact info, date and time of call) and document all the information you get from them including telephone #s, emails, etc. It will take some time, this is the way of Dell Hell.

Unfortunately, when one deals with Dell Hell to deal with a complaint where they will not acknowledge fault, they have a very disfunctional system to prevent a customer from reaching the proper contact (I've gone through this countless times in my dealings with them) ~ it's a layered and compartmentized system much like that of a government tax department (CRA here in Canada) and it's designed to make a caller run through the guanlet and a callers life miserable. (ie, the left hands doesn't know what the right hand is doing...they don't know their @ss from their head)
I recommend you record all your conversations with them.
In past, I've dealt with Dell Hell reps from India, USA and here in Canada. I've dealt with the front line reguritators, to the immediate supervisors (ie. glorified regurgitators), and even the so-called division supervisor of the hour in both the retail, personal and commerical sectors. I've got hours of recorded telephone conversations with them all and I can tell you unequivocally that they flat out have the worst customer service of any large corp. Talk to any anyone that deals with large scale purchases and they will acknowledge the above.
Just listen to the Dell Hell reps here on this forum and on this particular issue: all they do is regurgitate the party line, "contact tech support or contact me or they'll take care of you....". You will also go around in circles with telephone contact info ~ been there too.
They sure take care of you....bandaid solutions, let's get as much money from the sucker by selling them an extended warranty to cover the cost of the defective replacement part so we dont lose anything....

Sorry, I'm getting off topic.....
My best suggestion to you is depending on where you are located, you'll need to get in touch with a supervisor rep IN YOUR COUNTRY and stick to that person like "flies on crap" until you get some movement forward. Face-to-face would be nice, but these Dell Hell Reps are even too afraid to meet you personally...I know..I've tried...they hide behind their emails and telephones. – Sid, on October 06, 2009 05:59

Here is some more info on a google search:
http://www.google.ca/search?hl=en&q=c...

here's a recent article that may assist you in narrowing your search for a lawfirm - maybe the lawfirm to asisst you:
http://www.macworld.com/article/14054...

For a starting point, the disgruntled Dell Hell owners should contact this law firm in Toronto: http://www.rochongenova.com/team/joel...

They are the firm that organized the class-action suit against Dell in Canada.
http://toronto.ctv.ca/servlet/an/loca...

They should be able assist others through their network of lawfirms around the world. Heck, they may even take it on themselves.

For a starting point, the disgruntled Dell Hell owners should contact this law firm in Toronto: http://www.rochongenova.com/team/joel...

They are the firm that organized the class-action suit against Dell in Canada.
http://toronto.ctv.ca/servlet/an/loca...

They should be able assist others through their network of lawfirms around the world. Heck, they may even take it on themselves. – Sid, on October 05, 2009 01:37

For a starting point, the disgruntled Dell Hell owners should contact this law firm in Toronto: http://www.rochongenova.com/team/joel...

They are the firm that organized the class-action suit against Dell in Canada.
http://toronto.ctv.ca/servlet/an/loca...

They should be able assist others through their network of lawfirms around the world. Heck, they may even take it on themselves. – Sid, on October 05, 2009 01:37

For a starting point, the disgruntled Dell Hell owners should contact this law firm in Toronto: http://www.rochongenova.com/team/joel...

They are the firm that organized the class-action suit against Dell in Canada.
http://toronto.ctv.ca/servlet/an/loca...

They should be able assist others through their network of lawfirms around the world. Heck, they may even take it on themselves. – Sid, on October 05, 2009 01:37

Isn't it nice to know how the Dell Hell reps here use "selective hearing" on their customer problems....

more here:
http://getsatisfaction.com/dell/topic...

As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
hence the multiple failures over the waranty period.
After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
laptop.
As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!

After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
Lucky for me, they continue to follow my recommendations.

DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.

I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
earlier this year. There are plenty of other laptops in the market that will outclass DELL.

Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.

Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly.

Isn't it nice to know how the Dell Hell reps here use "selective hearing" on their customer problems....

more here:
http://getsatisfaction.com/dell/topic...

This bios modification for the defective MB issue is no fix ~ just a bandaid to a well-documented fault. By performing this bios change you are essentially running the fan more often and continuously. Bottomline, you are now passing the buck onto the battery - excessive power draw on the battery, hence a shorter usage time and shorter lifespan on the battery, leading to premature battery failure.
Sounds great. now users just have to dole out more money at "Dell's problem" to get a new battery.

Here's the real issue with Dell Hell:

http://getsatisfaction.com/dell/topic... – Sid, on October 04, 2009 20:52

Read more hear on your Dell Hell:
http://getsatisfaction.com/dell/topic...

As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
hence the multiple failures over the waranty period.
After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
laptop.
As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!

After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
Lucky for me, they continue to follow my recommendations.

DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.

I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
earlier this year. There are plenty of other laptops in the market that will outclass DELL.

Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.

Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly.

More on the Dell Hell...
read here:

http://getsatisfaction.com/dell/topic...

It's amazing how these Dell Hell Reps on this website have "selective hearing" on the concerns of Dell owners. For example, IF you need to BUY a replacement part like a known defective MB, they respond almost immediately. But when it comes to the well know defective NVidia MB issue on the above thread and many others on this website, they just turn a blind eye.

As a purchase agent for clients across Canada, I have owned and operated 3 Dell XPS M Series laptops that have the defective NVidia chip MB.
All three of them failed within the warranty periods that I owned them. 2 of them failed 3 times in the warranty period and the third one failed
me twice. I was lucky~ only because I had the warranties. That being said, they replaced each of my defective NVidia chip MB with the SAME defective MB,
hence the multiple failures over the waranty period.
After these incidents, and in each case I spoke with supervisors (all of them having their heads up their @ss) they still to this date refuse to acknowledge
this problem as there fault and in all these types of cases, they make all customers run through the gauntlet before they will even consider a repair for your
laptop.
As I said, I was lucky, I had warranties on my units. For those of you that have laptops that are out of warranty that may possibly get a FREEBIE FIX, realize this:
This is NOT A FIX!!~they only replace your faulty Nvidia chip MB with the SAME defective MB. This is only a bandaid solution. IT will fail again - GUARANTEED!!

After these incidents, I recommended to my clients to no longer purchase any DELL units because of this fiasco and how they treat their customers.
Lucky for me, they continue to follow my recommendations.

DELL is HELL~ Just look at this forum as an example....when was the last time they even responded
to any of these complaints.... there are plenty of other forums that continue to voice the same concerns here.

I cancelled many $$$$$ orders with them and they know this. In my line of work I continue to keep all my clients informed of their shady past practice~
in fact, there is presently a pending class-action lawsuit against DELL here in Canada based on a similar situation involving their laptops that was approved
earlier this year. There are plenty of other laptops in the market that will outclass DELL.

Also, all of you should know that (in my line of work) I did find a relatively inexpensive FIX $250 cdn (outside of DELL, of course as they've stil got their head up their @ss) based out of
the westcoast in Canada. Cheaper than DELL and a reliable shop that has the proper equipment and knowledge to replace the NVidia chip on the MB (so long as the MB has not been damaged).
The problem lies with the original design - the way the NVidia chip has been soldered onto the MB.

Dont be fooled by DELLS offer of a freebie fix - it's only a bandaid that WILL unravel quickly.

You are not alone in this Dell Hell....

read here:
http://getsatisfaction.com/dell/topic...

Sid