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Stalyn Freile replied on October 04, 2008 00:24 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

OK, I had received my 2nd replacement phones in about a week. I think when I told them I was a repeat issue they expedited my replacement. It was sent UPS ground so I missed the package as I was off for a week on a biz trip.
So, I'm back home and received the new phones... and I mean NEW version of v-mode duo (supposedly will avoid the known quality issues) ... these have a revised end plug that is just ugly. looks like something a lazy plumber would add in your basement. So now this ugly Y joint sticks out of my nice 3g phone... so they work ---for now--- they did expedite the return.. but the replacement is ugly in my opinion...Hmmm ill live with them for now.

Russell Whitaker replied on October 03, 2008 19:54 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

I have had extensive dealings with V-Moda on this problem, and my latest interaction with them - spanning yesterday and today - is documented in detail here:

http://codeforfood.org/2008/06/25/v-m...

Bottom line: make them send you a UPS Next Day Delivery return label, on their dime, and give you immediate from-their-front-office turnaround - not from their remote fulfillment center - on the replacement. Two week turnarounds are intolerable, and they will cede to your demands if you press them.

Their direct telephone # again, in better Google-indexable format, is 888-866-3252 ext. 2 (customer support, try asking for Kathy).

timoni replied on September 30, 2008 18:04 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:

I was a little worried that I wouldn't get replacement headphones after reading this thread, but I followed all instructions to the letter (filling out their online form, including all necessary paperwork with the headphones) I just received my replacement headphones. The whole process took about two weeks.

Stalyn Freile replied on September 24, 2008 23:35 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

Okay, so I sent my second defective pair of v-modes last week.. and already got my tracking number for my replacement.

Thats an improved level of service. Bery quick, maybe because its a repeat issue??? but if the phones die again.. then I will request a full refund...
But this is how quality issues should be handled..

Jonathan Schiefer replied on September 17, 2008 19:25 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:

Let me thank doc3002 for posting V-moda phone number, for reasons that shall shortly become clear.

My V-Moda headphones broke after four months of use. So I decided to return them. I went online to find out what V-Moda required, receipt, box, whatever. The only things they needed were my information, the broken product and proof that I paid for them, all quite reasonable.

I went to their website again to double check, and saw, in fine print that they have a section of their site that I had to go to and fill in my information, including the exact nature of the defect. I filled it out and submitted it, eagerly awaiting the email with my invoice number on it, so I could ship the product.

Fail. The section that accepted those requests was down and my email bounced. I did a search and found this site, with the phone number, kindly posted by doc3002. I called V-Moda, explained my problem, and the tech guy sent me an email with a snail-mail form. I filled it out, packed up the form, the proof of payment, the broken earphones and shipped it out. Less than two weeks later, a new-in-the-box set was shipped to my door via UPS.

Whatever shortcomings their products have, their costumer service is Epic Win.

BluenoteG2 replied on September 17, 2008 17:44 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

Going for my second repair in about four months, though the first repair took about a month, so go figure. Their phone number - which is posted nowhere I can see on their Website - is 888.VModaLA (866.3252).

Update - just off the phone with V-Moda (love the English accent in the phone tree, don't you?). They admitted to a problem with the last batch having to do with where the cord connects to the plug. The new style apparently has a "slanted design." Not sure what that means, but they offered to replace it for free.

Good luck.

Stalyn Freile replied on September 16, 2008 23:10 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

Okay.... I'm back. My repalcement pair from what a month ago have crapped out too. So in 3 1/2 months 2 pairs have failed to work for an entire month. Actually less time since I was without them for 1 month through the return process. And I dont run or do any "active" event with them, i simply use them on my commute.

I hope this replacement takes less then a month. Meanwhile I think they should extend the warranty (from date of Purchase) to the date they repalced them?

Who else can i compalin to? any other sites??

Scott Hirsch replied on September 04, 2008 23:43 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

Just got this response from vmoda (form email) ... apparently they want me to BUY the new and improved headphones. what about getting a pair that work as part of the return policy!?!

--scott

snip

As we take our customers’ feedback very seriously, we wanted to let you know about new features that will improve the durability of our earphones.

We recently identified the plug of our Vibe Duo headphones as a point that has caused a higher-than-acceptable return rate by V-MODA’s strict quality control standards. In light of this discovery we have completely reengineered our plug to a sleek, durable design that has proven to withstand the rigorous wear presented by daily use. Using a 45-degree flexible design, the reengineered plug allows an optimal range of motion while maintaining a sturdy metallic core fused to a 24-carat gold-plated plug.

This new plug will be incorporated into all VIBE and VIBE Duo products and will be available soon at shop.V-MODA.com. The updated products will remain compatible with the Apple iPhone, the iPod, an array of smartphones and all other portable music players.

We firmly stand behind V-MODA’s One-Year Premier Warranty on all of our products. If you are experiencing problems with a V-MODA product, please consult our warranty page for detailed instructions on our warranty program. Should you need to contact us, please visit our contact page or email us at support@v-moda.com. Our customer service team is here to promptly serve you with any questions you have regarding our products.

Thanks for being a part of the V-MODA culture.

Rock on,

Scott Hirsch replied on September 04, 2008 23:33 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

To be honest, I'm kinda irritated with Apple ... I brought this design flaw to their attention almost a year ago and yet the continue to suggest this product online and carry it in their retail store.

FYI ... if you go to the apple store and tell them the problem (and raise just a little hell), they will give you a free pair of the apple iphone headphones ... which honestly, also blow out pretty often, but suffice until you can get a better pair)

simply2fly replied on August 14, 2008 20:14 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

Many people have - they have a D rating with BBB.

http://www.labbb.org/BBBWeb/Forms/Bus...

jennaire replied on August 14, 2008 19:56 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

the company should be reported to the Better Business Bureau. I hope you have done so.

Stalyn Freile replied on August 05, 2008 20:58 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

I did get my replacements in about a month including delivery time both ways. Hope these pair don't fail. The communciation forum used for the return process showed very little progress till i started being persitent, and mentioned I had posted my concerns in consumer sites. After I messged them there, progress in the return process moved forward.

bsnorris@aol.com replied on August 05, 2008 18:54 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

I have purchased 2 Duos and have recommended to three other people who have bought them. I am now going through the same hell as everyone else.

Today I tried to send a fax to their President trying to get some satisfaction, but as most have discovered, they are very secretive about their contact info. I was able to get through on the phone, and after some arm twisting, the girl gave me a fax number. Lord only knows where it goes to. When I asked for the name of the President of the company, she flat out refused to give it to me. All she said was to address is to "Val" and they would see that it got delivered.

A huge number of people in my industry are switching to iPhones and I have been speaking the praises of V-Moda Duo's. I know of at least 5 more people who are wanting the Duo's, but I have already asked them to wait and see how they treat my case.

I work in a very high-noise environment and cannot be without my headphones for 3 or 4 weeks.

If the company doesn't trust the customer, why should we trust the company.

Stalyn Freile replied on July 23, 2008 03:30 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

In 1 Month, my Vibe-modes stopped working. I sent everything back. And Im day 11 of 7-14 day process time..$100 dollars not well spent.

A comment on the problem "V-Moda's warranty is bull!@#$" in V-Moda:

Don't even know why I'm replying to your ignorant ass, but... crap...nevermind. – Jason Horwood, on July 19, 2008 00:45

simply2fly replied on July 17, 2008 03:55 to the problem "V-Moda: build quality problems and terrible customer service" in V-Moda:

Yep, the headphones have a design flaw, which V-moda admitted to me in an email. If there is a class-action lawyer out there - I would be willing to be the lead plaintiff. The email I have will be very helpful. By the way, I'm a CA resident, bought the headphones in CA and v-moda is a CA company.

Any lawyers out there smell money? I hate this company.

simply2fly replied on July 17, 2008 03:50 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:

Bryan, that's great that you haven't had an issue with you headphones but if you want to see it, I have an email in which v-moda admits to me there is a design flaw in the headphone that they are very well aware of and trying to fix. I'm on my 3rd pair, so is a friend at work. Since your headphones are over a year old, they are no longer under warranty. So who is going to be the little bitch when your POS headphones do fail?

Us? V-moda? Or perhaps you? Idiot.

I'm starting to wonder if V-moda has some sort of PR firm to handle this stuff. Based on their incompetence in creating headphones, customer service and pretty much everything else about their business... I wouldn't be surprised to find out they found an equally crappy PR firm that would hire people to make posts like above.

By the way, the headphones don't even sound good. It sounds like you are listening to music underwater. Get the Bose.

A comment on the problem "V-Moda's warranty is bull!@#$" in V-Moda:

well everybody, looks like Bryan solved the problem! He's never had one problem in over a year! I guess everyone's real problem is not faulty headphones. We are all just being little bitches! Thanks for your insight Bryan!! – al, on July 09, 2008 05:17

Bryan Sand replied on July 09, 2008 04:58 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:

I've had my Vibes for over a year. Never had one problem with them. Stop being little bitches.

Stephen replied on June 13, 2008 15:00 to the problem "V-Moda's warranty is bull!@#$" in V-Moda:

I, too, purchased a pair of V-Moda headphones (at an Apple Store; for use with my iPhone). Within a month of purchase the right in-ear headset ceased to function. I followed the V-Moda warranty instructions to the letter and within a few weeks they mailed me a replacement set. That replacement set worked for what seemed like an even shorter period of time. It amazes me that they can charge $100 for these things. In terms of durability, the V-Moda product is even less reliable than the original Apple headphones (which suffer only from poor sound quality).

I am going to return the headphones under warranty and hope for the best. However, my mind is made up -- I'm switching my brand allegiance to Bang & Olufsen (the only other company I know of who makes high-quality earsets with a built-in microphone).