singletrackmark's dashboard

Here's a interesting development of Facebook's policy of disable without warning or explanation...

I'm an advertiser and currently I am in the position of being unable to deactivate paying ad campaigns or to remove or alter my companies bank account details from our Facebook ads system..

I have a facebook account that I use to promote my companies magazine, Singletrack. I don't use the actual account itself but rather via the legitimate commercial mechanism of setting up a separate page for our magazine that I access via my facebook account. We also use the Facebook advertising system to purchase ads that promote our magazine. Crucially the financial part of this arrangement - bank account details.. daily budgets for each ad campaign.. etc are all controled via my Facebook account.

So, Facebook have disabled my account for an unspecified reason. Now I can't login and change our ads. But more worringly I can't now stop Facebook from continuing to run ads and automatically bill our bank account.
I've emailed facebook but they have made actually contacting them extremely difficult and the email address I used I found only by googling and coming across this website. No reply as yet.. it's been several hours and in that time our ad campaigns have continued to run and I can't stop them or change them. It would seem that in my case the only way I could stop them from taking money from our bank account is to contact our bank and get them to stop it. By the time that all happens I imagine we could have run up quite a bill.

Here's a interesting development of Facebook's policy of disable without warning or explanation...

I have a facebook account that I use to promote my companies magazine, Singletrack. I don't use the actual account itself but rather via the legitimate commercial mechanism of setting up a separate page for our magazine that I access via my facebook account. We also use the Facebook advertising system to purchase ads that promote our magazine. Crucially the financial part of this arrangement - bank account details.. daily budgets for each ad campaign.. etc are all controled via my Facebook account.

So, Facebook have disabled my account for an unspecified reason. Now I can't login and change our ads. But more worringly I can't now stop Facebook from continuing to run ads and automatically bill our bank account.
I've emailed facebook but they have made actually contacting them extremely difficult and the email address I used I found only by googling and coming across this website. No reply as yet.. it's been several hours and in that time our ad campaigns have continued to run and I can't stop them or change them. It would seem that in my case the only way I could stop them from taking money from our bank account is to contact our bank and get them to stop it. By the time that all happens I imagine we could have run up quite a bill. – singletrackmark, on September 08, 2008 10:43

Here's a interesting development of Facebook's policy of disable without warning or explanation...

I have a facebook account that I use to promote my companies magazine, Singletrack. I don't use the actual account itself but rather via the legitimate commercial mechanism of setting up a separate page for our magazine that I access via my facebook account. We also use the Facebook advertising system to purchase ads that promote our magazine. Crucially the financial part of this arrangement - bank account details.. daily budgets for each ad campaign.. etc are all controled via my Facebook account.

So, Facebook have disabled my account for an unspecified reason. Now I can't login and change our ads. But more worringly I can't now stop Facebook from continuing to run ads and automatically bill our bank account.
I've emailed facebook but they have made actually contacting them extremely difficult and the email address I used I found only by googling and coming across this website. No reply as yet.. it's been several hours and in that time our ad campaigns have continued to run and I can't stop them or change them. It would seem that in my case the only way I could stop them from taking money from our bank account is to contact our bank and get them to stop it. By the time that all happens I imagine we could have run up quite a bill. – singletrackmark, on September 08, 2008 10:41