Al-Jerome Allen's dashboard

A comment on the problem "My Laptop Seems to Be Heating up Rapidly...." in Dell:

thanks, im going to try this, hopefully it works – Al-Jerome Allen, on March 14, 2009 02:22

A comment on the problem "My Laptop Seems to Be Heating up Rapidly...." in Dell:

sarcastic and unhelpful answers are not needed nor wanted. – Al-Jerome Allen, on March 14, 2009 02:21

Al-Jerome Allen reported a problem in Dell on January 21, 2009 05:08:

My Laptop Seems to Be Heating up Rapidly....

ok, So my inspiron 1420 is heating up very rapidly. what do i do? it feels like a heater. and actually starts to burn if i touch it for too long.... so what goes on here?? my laptop is still under warranty but as with the same problem before, I have class all day usually from 8am to 6pm and then work. so how do i get it fixed?? i need my laptop for class so sending it to dell and waiting 3 -4 weeks is not an option. what are my other options???

Al-Jerome Allen asked a question in Verizon on November 15, 2008 05:15:

What companies are entitled to an employee discount?

Just like the title says, What companies are entitled to an employee discount?

Al-Jerome Allen replied on October 30, 2008 17:30 to the question "Why does DEll not provide adequate support?" in Dell:

notice how nobody answered this question. thats because nobody knows. they just dont. they con us into purchasing their products and then not follow up on the expensive warranty...

Al-Jerome Allen started following the question "Why does DEll not provide adequate support?" in Dell.

Al-Jerome Allen replied on October 30, 2008 17:29 to the problem "Why are dell keyboards so flimsy?" in Dell:

So there is no hope for my laptop? what was the point of the 3 year warranty then? This Makes No Sense.....

Al-Jerome Allen replied on October 22, 2008 19:21 to the problem "Dell customer service complaint about Return Policy" in Dell:

as a reference of the selling as new, I had ordered a laptop and had to return it for an exchange because the speakers where not working. since I still had the service tag on my account i decided to remove it only to find out that there was new one year warranty on the laptop!

Service Tag: CRHFGD1
System Type: Inspiron 1420
Ship Date: 9/21/2007
Dell IBU: Americas
Description Provider Start Date End Date Days Left
Limited Technical Support DELL 9/21/2007 9/20/2008 0
Rapid Response Depot CTS 9/21/2007 9/20/2008 0

they had resold my returned laptop to somebody else!

Al-Jerome Allen replied on October 22, 2008 19:02 to the problem "Why are dell keyboards so flimsy?" in Dell:

ok, the tech called me, but the only times he was available was when i was at school or at work. I even asked him if he was able to meet me at my school located in downtown brooklyn, (NYU:Poly), and he couldnt do that either. Now he calls me today and tells me that he cant repair my laptop anymore because he can only leave the repair window open for 5 days. What do I do now?

Al-Jerome Allen replied on October 14, 2008 14:54 to the problem "Why are dell keyboards so flimsy?" in Dell:

Thank you,

My service tag is 1BVCLD1

Sinikal reported a problem in Dell on October 14, 2008 03:09:

Why are dell keyboards so flimsy?

ok, i was talking on my cell phone and it fell out of my hand. it hit maybe 3 keys and they are broken. i have accidental damage. Will dell replace just the keyboard? Seeing as they refused to replace anything else? ( LCD has a strand of hair behind it and they refused to do anything about it, the rep told me to , and i quote "live with it" )

Sinikal asked a question in Dell on October 09, 2008 01:56:

The Inspiron 1420 that Should have been an XPS

The Inspiron 1420 and the problem I seem to have. The first inspiron i received last year had a bad motherboard and dell promptly replaced the laptop when they could have just sent a tech over with a new motherboard. now when i have other problems (Mouse pad heating up, keyboard keys sticking, laptop over heating), they want to send other a tech instead of replacing the laptop. Why oh why did i pay for a 3 year warranty with accidental damage if they wont replace the laptop when its needed and replace it when its not. I have classes everyday and i use the laptop everyday despite these really annoying problems? There is no way i can wait at home for a technician, when i need to go to class? What do i have to do to get somebody who understands?? Should i ask for level 3 tech support?

A comment on the question "Warranty Voiding Issue...." in Dell:

So returning the system, to the natural operating system would restore the warranty/ – Sinikal, on October 06, 2008 20:29

Sinikal marked one of Dell-Bill_B's replies in Dell as useful. Dell-Bill_B replied to the question "Warranty Voiding Issue....".

Sinikal asked a question in Dell on October 06, 2008 18:54:

Warranty Voiding Issue....

Why does installing another operating system on the laptop void the software warranty?