SketchUp Jody's dashboard

SketchUp Jody replied on June 29, 2009 22:34 to the problem "Great bad customer care for Sketchup PRO" in Google:

That is correct, it appears that your email was blocked. We've resolved this issue and need you to submit the support issue again.

Thank you,

SketchUp Jody replied on June 29, 2009 21:45 to the problem "Great bad customer care for Sketchup PRO" in Google:

Thanks, I found email from a year ago though it looks like you had been emailing us directly and not using the form. Please try submitting once again and I should be able to track the issue down.

Again regarding questions here, please note that we will only address technical issues and only do that through the contact form. I'll watch for your support request.

Thanks,

SketchUp Jody replied on June 29, 2009 16:20 to the problem "Great bad customer care for Sketchup PRO" in Google:

I still haven't seen anything in our system. Please confirm the email address you're submitting support requests with.

Thanks,

SketchUp Jody replied on June 26, 2009 21:32 to the problem "Great bad customer care for Sketchup PRO" in Google:

Something in the process must be going awry as i continue to see no new requests in our "Bugs" queue and I fail to see any support requests from manbab at gmail. Are you viewing the SketchUp Help Center in a language other than English? Are you using a different email address? Are you seeing the confirmation page after submitting the request?

I'm able to submit a bug in English and see it immediately.

SketchUp Jody replied on June 26, 2009 20:55 to the problem "Great bad customer care for Sketchup PRO" in Google:

I've searched for your email address and see some emails from about year ago but nothing recent. Please resubmit your support request, you might ping back here to let me know if which option you chose when submitting so I can find it quickly.

Thanks,

SketchUp Jody replied on June 26, 2009 20:20 to the problem "Great bad customer care for Sketchup PRO" in Google:

I haven't seen any support requests coming in about SketchUp seeing an invalid file format. Did you submit the support request through the link I provided before? Were you requesting support on a different issue? Did you classify it as a bug? We answer emails on a first come first served basis and don't have any outstanding support requests as old as this topic.

SketchUp Jody replied on June 24, 2009 15:47 to the problem "Great bad customer care for Sketchup PRO" in Google:

Hi manujarch,

Unfortunately GetSatisfaction isn't the best venue troubleshooting and as a Pro user you have access to direct email with the SketchUp support team. Please be sure to visit the SketchUp Help Center and submit a support request from the Contact Options page.

http://sketchup.google.com/support/bi...