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  • problem

    socalgulfer replied on May 30, 2008 12:38 to the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom:

    socalgulfer
    Both of the links are in the UK. You must send the product there for an estimate. I located one company here in the US and it would cost as much to repair as I paid for it. I believe that not servicing your products that are not in warranty is by design so the consumer is forced to buy other one and thus adding more electronic junk to the environment. The best solution would have been to replace the product. As you know (or maybe you don't know) word of mouth in the best form of advertising for good or bad. Would you rather have a satisfied customer or a unsatisfied customer talking to people about your product? To this day, the big three auto companies have not fully recovered from the junk they were turning out in the seventies. Today they make cars that are as good as anything out there, foreign or domestic but word of mouth has butchered them. My next stop is my3cents.com.
    Do you think this solves the problem? Mark it as solved
  • problem

    socalgulfer reported a problem in Tom Tom on May 28, 2008 17:38:

    socalgulfer
    TOM TOM refuses to repair their products not under warranty
    I cracked the screen on my Tom Tom GPS. Much to my displeasure, TOM TOM does not repair this device unless under warranty. Tom Tom cannot even provide a location where I can pay to have the device repaired. I have never purchased any electonic device that could not be factory repaired. They did offer me a discount on a new product. Even with the discount, it would be $100.00 more than I paid for it. I have had this product for only two weeks. The cracked screen was my problem but I was willing to pay to have it repaired. Once burned once learned!