Sohrab Ali's dashboard

what i understand from your problem statement while making muvee using your .mov files preview is fine but final output when saving muvee and thumbnail generated are upside down please correct me if i am wrong.

Log files that you sent us last time doesn't show the saving session or you might have relaunch the muveeReveal again before sending us the log files for the saving session which will actually overwrite the log files.

Can you please launch muveeReveal load any of your .mov file which you think will result in same problem make muvee and then save it into wmv format.

If possible take the screenshot while preview and saving then please send me back complete C:\muveeDebug folder along with these two scrennshot.

I will try my best to get the things work for you asap

can you please goto folder
( C:\ProgramData\muvee Technologies\071203\preview ) and delete all the files inside this folder. Now load again your mov files and let me know if you still see inverted thumbnails.

If thumbnails are still inverted; is it possible for you to upload any of your .mov files so we can try to reproduce same problem on our side

Can you please give us more detail like

1) Did you play the DVD on your computer ? or dvd player ??

2) what if you save same project in mpeg-2 format do you still have same problem ??

Can you please download the debug utility from link given below

ftp://muveeUserMedia:UM12oPLkadtunb9@ftp.muvee.com/muvee/muvee.zip

1) unzip the muvee.zip file on your desktop (you will see muvee.bat file after unzip)

2) after unzippping the file, double click on muvee.bat to launch it(this operation takes around 30seconds to 50seconds)

3) This will automatically create the folder C:\muveeDebug ( and will collect some of your system configuration information into the file)

4) Launch muveeReveal and redo the steps which will reproduce the issue

5) then please send me all the files under C:\muveeDebug. ( better way is to create the zip file of complete folder and send me zip file)

Please email me back all the files at ( support AT muvee DOT com )
with subject attn Sohrab

Alright, Can you please follow the instruction given below this is probably more simpler way of getting Graphics card information and other information related to problem that you are facing.

1) Download the file muvee.zip from
http://community.muvee.com/download/f...

2) unzip the muvee.zip file on your desktop (you will see muvee.bat file after unzip)

3) after unzippping the file, double click on muvee.bat to launch it(this operation takes around 30seconds to 50seconds)

4) This will automatically create the folder C:\muveeDebug ( and will collect some of your system configuration information into the file)

5) Launch muveeReveal and redo the steps which will reproduce the issue

6) then please send me back all the files under C:\muveeDebug. ( better way is to create the zip file of complete folder and send me zip file)

You can email me all those files at ( support AT muvee DOT com ) with subject Attn Sohrab

Hi ,

Can you please send us back your Graphics card specification and drivers date, you can do this by following the steps give below

1) goto command prompt and enter the command DxDiag

2)You will find the option Save All Information at bottom (please send us back output file generated by this option)

Probably you cannot do attachment from getsatisfaction.com so either you goto http://community.muvee.com/ and send us back the output file or goto http://www.muvee.com/en/support/supp_... and register your problem and send us back the output file

Once we received the output file then we will be in better position to assist you.

Best Regards
Sohrab

Hi,

Sorry for inconvenience cause by muveeReveal.

Can you please download the patch and let us know if this help to resolve the problem otherwise please send us all the log files as per instruction given below this will help us to resolve the problem on your system.

1) Download the file muvee.zip from

http://community.muvee.com/download/f...

2) unzip the muvee.zip file on your desktop (you will see muvee.bat and reg_del.bat file after unzip)
3) after unzippping the file, double click on muvee.bat to launch it(this operation takes around 30seconds to 50seconds)
4) This will automatically create the folder C:\muveeDebug ( and will collect some of your system configuration information into the file)

5) double click on reg_del.bat ( please run this as a administrator, right click the file->Run As a administrator)
6) Launch muveeReveal and redo the steps which will reproduce the issue
7) then please send me all the files under C:\muveeDebug. ( better way is to create the zip file of complete folder and send me zip file)

Regards
Sohrab