John Phillips's dashboard

Does it happen with all DVD.s? Has it always been this way or did the issue just start? If it just started, is there any thing that has changed in the PC such as updates, new software or hardware?

When you say "add to the video library" did you pull the iWorship videos off of the DVD? If so, how did you accomplish this and in what format are the videos? Does it only happen with the iWorship videos? Have you installed any codecs yet? If not, please follow the following instructions.

Here are some things that we recommend checking for video/dvd issues:

Check your second screen resolution. Go to the Windows Display Properties and make sure that your secondary monitor is NOT set to 640x480. If it is then change it to at least 800x600. 640x480 is too low quality and can keep videos from loading or playing in MediaShout.

Make sure MediaShout is updated to the latest build. In MediaShout, go to Help>Check For Updates to get it. This is to ensure that MediaShout is using the most recent technology and is "up to speed" so that you can make a more accurate assessment.

Make sure Windows Media Player is at least version 10 or higher. MediaShout uses some of the same technology to render video/dvd playback.

Make sure you have all the latest Windows updates http://update.microsoft.com/ It is important to keep Windows updated because MediaShout keep up with the latest Windows technology.

Make sure you have the right video card that is required for MediaShout. We recommend a high-end gaming type video card with FULL DirectX 9+ support and at least 128 mb of "dedicated" video memory (VRAM).

Make sure your video card drivers are up to date. You can get the video card drivers either from the computer manufacturer's web site or the video card manufacturer's web site. It is important to keep the video card drivers updated to keep up with the latest MediaShout and Windows technology.

Tweak the video/dvd codecs. We don't recommend tweaking codecs until after you have checked all other steps first. If steps 1-6 do not work, then try downloading and installing codecs using the following instructions:

Download the Klite Mega Codec Pack. http://www.free-codecs.com/download_s... Install instructions http://download.mediacomplete.com/Doc...

During install, Choose Profile #7: Lots of Stuff

While in that same menu, scroll down until you see the MPEG 2/DVD and check LIBMPEG2.

Continue the installation using the default settings.

Click here for a more detailed explanation about codecs and how they work.http://clearpointpresentations.blogsp...

NOTE: For iWorship DVD's you will need PowerDVD 7 to get the subtitles to work properly. http://download.cyberlink.com/ftpdloa...

I will turn this into the support team.

Here are some links to instructions and downloads that might solve your DVD issues. They also include the solution for quicktime files.

MediaShout can play Quicktime files as long as the computer has the right Quicktime codec configuration. In order to configure the codecs to work with MediaShout, we typically recommend installing the K-Lite Mega Codec Pack and the Quicktime Alternative 1.81 respectively.

Here are instructions for downloading and installing both:

K-Lite Mega Codec Pack

Download the K-Lite Mega Codec Pack. http://www.filehippo.com/download_kli...
Install instructions http://download.mediacomplete.com/Doc...
During install, Choose Profile #7: Lots of Stuff.
Be sure that MPEG-2/DVD is checked and select ffdshow (libmpeg2).
Continue the installation using the default settings.
Quicktime Alternative 1.81

Download the Quicktime Alternative 1.81.http://www.filehippo.com/download_qui...
Install using the default settings.
If you follow these instructions and are still having problems using Quicktime files, then it may be because of the way the file was encoded. Or, there might be other codecs in the system that are inhibiting MediaShout. Sometimes other programs install proprietary codecs that can interfere. You can test this by uninstalling the other programs or codecs. If you try and it doesn't work, you might consider converting the files to another format that does work with your system.

This is the first I have seen this error. It usually means that the encoder is not present. Are you on build 131? Have you installed codecs yet?

I appreciate every thing you guys do to keep your product functional.

Thanks

If you are using IE8 please let me know how your settings are set so I can duplicate them. – John Phillips, on November 24, 2009 20:56

Yes. On my end the issue hasn't changed. Is there possibly a IE security setting or permission setting that needs to changed.

Sounds like your computer is not equipped with a DVD encoder. – John Phillips, on November 24, 2009 20:07

Can you play DVD's in WMP? I would check with the laptop manufacture and see if there is a dvd encoder available for your machine.

Understood. Thank you for your reply. I know you guys are busy, but any updates as they arise is greatly appreciated. This way I can keep our customers in the loop.

Have You updated to build 131?

Eric,

Can you post an image using IE8? If so post a shot of your IE settings so I can match them up with mine.

That topic was started 3 months ago and was marked answered. That's why I started this one all over again. I don't mean to sound condescending and that is not my intention but doesn't any one test these deploys before if not after they are released. It's like everyone is surprised the problem still exists. – John Phillips, on November 23, 2009 04:03

This is what I get every time I try using IE8

My other post shows how far I get. Nothing has changed. Both Amy and Thor have replied and someone marked it answered.http://getsatisfaction.com/getsatisfa...

The upgrade upgrades what you should already have.

Try taking your V3 bibles and put them into the V4/Bible Library/English folder. This is how the tree should look. See pic 1 Also make sure Shout is looking in the right folder. See pic 2 If this does not work, please let me know and I will send it to the support team who will get you up and running.

Bump. Please let me know when and if this issue will be solved. I was told over a week ago that the fix would be rolled out last Monday 11/16/09. I posted a followup reply but got no response. I know you must be busy but I'm starting to feel like I'm being ignored. The users of our site are getting frustrated and they think it is our fault and I keep having to apologize and explain that it is a GS issue.

Any response is better than no response at all.

V4 comes with a 3 PC license. You would use the same disk on each PC. Each install will need to be activated. An internet connection is required for online activation. Or you can call support for manual activation. – John Phillips, on November 22, 2009 23:41

Bump. What is the status of this issue.