speakinglouder's dashboard

I recently purchased a Dell desktop. It was for my mother who lives in another state. I spoke with 2 Dell sales representatives to make sure that I was making the right purchase. The last sales representative took my order and all the information necessary to get it to the correct address. When I completed the desktop purchase and disconnected from Dell, I thought the task was complete and felt good about my purchase.

Three things went wrong with this delivery. The first was the desktop was delivered to my home in a state that my mother does not live. The second was that the desktop was dropped off at location at my home that allowed it to become wet when it stormed compromising the product inside. Third and last, I spent far too much time on the phone and had to speak to far too many Dell representatives in order to identify my options for returning the product; I was also told by several Dell representatives that it was my responsibility to get it back to the company in order to receive a full refund.

As a consumer I found the entire Dell customer service process frustrating, time consuming and rather upsetting. No one seemed to understand the problem or offer a fair resolution for me. I had to spend far too much of my time trying to fix a Dell problem.