SpicyLemon's dashboard

At least it wasn't just the 3 houses on your block. It would have been out for 5 days if that were the case.

You are not alone Matt. I sympathize with your situation and wish you luck continuing with comcast.

I think it's important to point out [to comcast] here, that it seems like this situation is not outside the norm. All the techs are content to do is go in the house, swap splitters and say it's all good. It seems that they rarely solve any problems in one trip. Comcast, THAT is why you fail.

Yeah, the other day, I noticed that they now have a "feedback" email form on their "contact us" page. Maybe they're turning a new leaf and changing their ways. I just know that when I was a comcast customer, I felt like they didn't care about me at all.

I had patience with them during my first 12 hours on the phone with them. After that it started to run out. Of course.... that 12 hours was used up in the first 2 weeks of service.

My cable box was only half there and had at least 4 wires sticking out of it. None of the comcast technicians seemed to think it had anything to do with them coming out between 1 and 5 times a month.

I had terrible service with comcast for 2 years. Save yourself the trouble and look elsewhere for service.

I had this problem too. It turned out that comcast was sometimes loosing upwards of 10% of my packets.

My solution was to have them keep sending technicians out. As soon as one would leave, I'd monitor the network and usually within a couple hours the connection went to crap. At that point I'd call them back and tell them to send out a technician.

It was even more frustrating because there's no dropdown entry for "severe packet loss" in the troubleshooting interface. They'd always tried to caste it into a "slow connection" which was a semi-true side effect of the actual problem. It didn't help that whenever a technician came out either the problem wasn't acting up or there was an outage.

After 5 technicians in a month, though, it seemed like they actually took care of something on their end as well as refunded a months worth of service.

I notice that you made this post over a month ago. I guess this is just here as a warning to all others out there.

Update:

I got a call back from Mark C. shortly after the above post letting me know that the lady that called me earlier would be giving me a call back by the end of the day. About 30 minutes later, she did!!!

I talked with her a while, briefly re-explained some of the history of my account and exactly what my concern was. Her best explaination as to why I got the letter was a combination of the comcast blunders in closing out my old account and a delay in my USPS mail due to change of address forwarding.

She claimed that she didn't think I'd ever get anything from comcast again. Because of all my other experiences with the company I find that hard to believe. I guess I'll just have to wait and see. At the very least, I have her phone number so I have someone I can call, that is acquainted with my account already. She even invited me to call her if I ever get anything.

So, final resolution: comcast doesn't know, but I have some comfort in an actual person's phone number.

Update:
I received a call at about 8:00 AM (Mountain Time). I was unable to get to my phone in time and actually received a voice mail from Comcast. It was a lady in the corporate office leaving her name and number for me to call her. I've tried twice now today to get ahold of her. The second time I left a message.

It's not much, but it's where I stand right now.

It is nice to have a number that goes straight to a person (or voicemail) though, specially since non of their normal phone tree options apply to me and I usually have to spend 30 minutes on hold and another 30 minutes explaining the situations.

Just thought I'd pipe in here too.

Comcast came out and connected my house to the Adelphia box (a few months before they merged). It took them more than 9 hours of phone time to realize this even after turning on my TV and checking channels, none of which were right (wrong station on each number). I even told them (around hour 5) that the TV guide channel said "Adelphia" and the register connection message on my internet connection said "Adelphia."

Yeah, there's some real brains there.

I'm with you on the other service provider. I pointed out to the customer service rep several times that the only reason I use them is because there are no other cable internet providers in my area.

My solution, move to Montana where comcast isn't (and hopefully never will be). If an even half comparable DSL connection had been available in GA (where I was) for a similar price I would have gone with that.

At least your installer didn't connect you to the wrong cable companies pedestal.

I waded through two years of terrible service and bad customer support. Save yourself the trouble and look elsewhere for service. Not a single month went by that I didn't have to call comcast to get something fixed. Some months the calls numbered more than 15.

This reminds me one particular time that a technician was supposed to come out. I had given specific instructions to call a different number as the number on my account would be unavailable. The technician ignored this. On top of that, I was standing 10 feet inside of the front door (which was glass) when the technician slipped a pink "sorry we missed you" type sheet IN THE DOOR! He never rang the doorbell or anything.

That was about my 3rd dealing with Comcast. I can't remember a single dealing with comcast that had a satisfactory result.

It's too bad comcast won't release their account call logs. I know mine would have been very good for a kick or two.

My advice is to call and schedule a tech to come out as soon as the other tech leaves until it is fixed. I know it's a pain in the butt but that's the only thing I ever found to "work"

As far as money back goes, they always told me that the issue has to be resolved before they can issue a refund..... yeah... great..... So... if they ever do fix it, get a hold of the billing department. Oh, and the billing department closes after 11:00 PM even though the telephone system will still put you in the queue for it with a reassuring, "your call is important to us. We will answer your call in the order it was received."

Let's hope that your experience is better than mine. TV worked well most of the time but I had nothing but problems with the internet connection (at my old place). I had to call comcast at least once every two weeks because of a dropped connection. Their solution was always to just schedule a tech to come out. Naturally, the connection would come back (usually after 8 hours or more) by the time the technician showed up. Then all he had to say was "Yup, everything's good!"

I would recommend looking elseware for "service" as comcast uses that term very loosely. Then again... maybe as a business account they'll take you seriously. Either way, good luck.

Here's the email I sent:

Dear Mark,

Well, it goes a little deeper than that. Because of messups in closing the account, I'm not sure what the account is actually under. I DO know that the name and number on the account was changed before it was closed. That just makes it so that I have to go through a 30 minute explaination before even starting on any issues.

My phone number on the account was (only sent in email) and it is still my number
My account number was (only sent in email)
My Name is (only sent in email)
My address was (only sent in email)
The name of the person that moved into my place is (only sent in email)

I know that my name is in the system somewhere but I know that you'll have to do some digging.

Now, It's important to point out that my name on the letter is spelled (only sent in email) which is wrong. It is spelled (only sent in email) which is how it was spelled on all of my bills. It's also important to point out that after one of my last problems was solved I received a bill (showing a refund) at my current address. The letter raising my ire here was sent to my old address, addressed to me, and automatically forwarded via the USPS change of address system. My current address is (only sent in email).

When I got the first letter, I called equifax and they assured me that Comcast had not run a credit report on me. Since it's the weekend I have not had a chance to do the same with this new copy of the letter.

Please let me know what you find out.

Thank you

(only sent in email)