SpiderOak's dashboard

SpiderOak replied on April 23, 2009 01:52 to the problem "Minor cosmetic: Highlighting ShareRoom changes color of share status icon." in SpiderOak:

Chris,

Thank you for submitting this report. We will get working on that immediately and it will be addressed in our next release Version 3.1.

We do apologize for any confusion this may have caused.

Very best,

The SpiderOak Team

SpiderOak replied on April 23, 2009 01:51 to the idea "Better info on transfer rate" in SpiderOak:

Chris,

Thank you for submitting this feature request. We will work on providing more/better information on transfer in future releases including - as you suggest above - KB/sec and MB/sec.

Please continue to send suggestions anytime.

Very best,

The SpiderOak Team

SpiderOak replied on April 23, 2009 01:48 to the idea "Ability to cancel transfers in the queue." in SpiderOak:

Chris,

The ability to better manage the queue is also on our list and will most probably appear in Version 3.2. These enhancements will allow you to cancel items in the queue as well as define how items in the queue should upload (currently it is smallest to largest). Other options will include most recent to least and order in which files/folders were selected for backup. If you have other ideas/suggestion, please do let us know and we will incorporate them.

Thank you again for submitting this feature request - we do realize its importance.

Very best,

The SpiderOak Team

SpiderOak replied on April 23, 2009 01:44 to the idea "Permit GUI-less Linux install/signup." in SpiderOak:

Chris,

We do agree in the need for a completely text based sign-up. As you mention correctly above, we also need to be able to verify the account (in the form of the Captcha). Your suggestion above is a good one and we will explore other ways to accomplish the goal of verification without the GUI.

Thank you again for your thoughts.

Very best,

The SpiderOak Team

SpiderOak replied on April 23, 2009 01:41 to the idea "Run as a service in Windows." in SpiderOak:

Chris,

Thank you for your posting this request. We are indeed working on implementing this feature and it should be available in either SpiderOak 3.1 (due out in roughly 2 weeks) or SpiderOak 3.2 (due out in roughly 5 weeks).

And, as you know, please don't hesitate to keep the suggestions coming.

Very best wishes,

The SpiderOak Team

SpiderOak replied on February 16, 2009 17:26 to the question "How to back up data from external harddrives and network volumes? (mac)" in SpiderOak:

Karl,

The local backup option is a great feature suggestion and one that has been on our development roadmap for quite some time. Currently, we are working on the completion of our sync tool - planned release in another couple weeks. The local backup feature is to be included as part of our following release.

Thank you for passing along your thoughts and please don't hesitate to continue to do this in the future.

Very best wishes,

The SpiderOak Team

SpiderOak replied on February 05, 2009 15:28 to the praise "SpiderOak now has a Forum: https://spideroak.com/forum/" in SpiderOak:

Duncan,

We do apologize for the delay in launching the forum but - as you mention above - it has arrived. We look forward to many fun, interesting, and dynamic conversations about the product and how we can continually make it better.

Thank you for your continued patience.

Very best,

The SpiderOak Team

SpiderOak replied on January 14, 2009 17:37 to the question "How to autostart SpiderOak minimized under Ubuntu-Linux?" in SpiderOak:

Roborative,

You are right that we should display more information when another instance of SpiderOak is running; we will add this soon.

As for your second question, it is not possible to run the headless version and the UI at the same time although your idea above is interesting. It is a feature that we have thought about adding and is on the future feature list.

Please do let me know if you have additional thoughts or questions about the above or other topics anytime.

Very best,

The SpiderOak Team

A comment on the question "How to autostart SpiderOak minimized under Ubuntu-Linux?" in SpiderOak:

Roborative,

Is it possible you have two versions of SpiderOak running at the same time. For example, is the application open before you open the command line. If so, you would experience the issues you mention with no output from the commands.

Please do let me know if closing the application resolves the issue and/or if you have additional questions.

Best wishes,

The SpiderOak Team – SpiderOak, on January 11, 2009 02:23

A comment on the question "How to autostart SpiderOak minimized under Ubuntu-Linux?" in SpiderOak:

Roborative -

To your question above, we have just tested the command line version in our various environments and it appears to be working as it should. For a complete list of the available command line options, please click here: https://spideroak.com/faq/how_can_i_u....

On Ubuntu the executable is /usr/bin/SpiderOak and all of the below commands should work:

/usr/bin/SpiderOak --help
/usr/bin/SpiderOak --print-selection
/usr/bin/SpiderOak --headless
/usr/bin/SpiderOak --batchmode

Please do let me know if you are able to make any progress and/or if you have further questions moving forward.

Best wishes,

The SpiderOak Team – SpiderOak, on January 09, 2009 23:19

SpiderOak replied on January 06, 2009 19:30 to the question "How to back up data from external harddrives and network volumes? (mac)" in SpiderOak:

Josch,

Yes - we will work to enhance the ability to view external/network drives on Mac OS X in the future. Perhaps the easiest option would be to create another button that takes users directly to the '/Volumes'.

Unfortunately, each platform handles external volumes differently (as you can read from the FAQ) so the difficulty comes in applying a solution that works similarly in all three platforms (Mac, Windows & Linux).

Thank you for your suggestion, glad that you were able to locate the external drives, and we do apologize for the confusion.

Very best,

The SpiderOak Team

SpiderOak replied on January 06, 2009 17:08 to the question "How to back up data from external harddrives and network volumes? (mac)" in SpiderOak:

We apologize for the confusion. I will include a link from our FAQ that answers your question:

https://spideroak.com/faq/how_can_i_s...

Essentially - on Mac OS X - you will need to select the 'Show/Hide Hidden Folders/Files' button above the main window on the Backup tab. This will move to the root or top level of the file system after which you can select '/Volumes' - external drives will appear there.

If you have additional questions, please don't hesitate to email us at our support email address (support@spideroak.com) anytime.

Best wishes,

The SpiderOak Team

SpiderOak replied on January 06, 2009 17:02 to the problem "Can't switch to the "Share" tab!" in SpiderOak:

I do apologize about the issue you are experiencing. If you don't mind, can I ask you to send additional information to our support email address (support@spideroak.com) such that we can better understand and diagnose the problem. This information may include what the application is currently doing (uploading data, downloading data, etc...), what type of data you are sharing, or anything else that you think might be helpful.

In the short-term, you might want to try closing down the application and restarting to see if that works.

Thank you in advance for your patience,

The SpiderOak Team

SpiderOak replied on December 29, 2008 19:43 to the problem "Doesn't scan, see changes and back up files anymore." in SpiderOak:

To begin - I apologize greatly for the delayed response. I believe we have responded already to your email to our support department.

In the event that this is note the case, please do upgrade to our most recent version (Version 2.2.6005). The upgrade normally occurs automatically but, since you have not upgraded, please visit our website to download the new version.

If the new client does not address this issue, please do send a follow-up email to our support@spideroak.com address and we will investigate the issue further.

I am sorry for any inconvenience this may have caused and thank you in advance for your patience and understanding.

Happy Holidays...

The SpiderOak Team

A comment on the question "How to autostart SpiderOak minimized under Ubuntu-Linux?" in SpiderOak:

Tom - We will be adding a user-forum for SpiderOak users shortly. Thank you in advance for your patience. Our best - The SpiderOak Team – SpiderOak, on October 07, 2008 06:06

SpiderOak replied on October 07, 2008 06:04 to the question "How to autostart SpiderOak minimized under Ubuntu-Linux?" in SpiderOak:

Tom -

Thank you for submitting your question. We do agree that starting SpiderOak in a minimized state is important and will be improving how this is controlled in the 2.1 version of the application (due out in roughly a month).

Currently, however, there is a way to accomplish this task - you may run SpiderOak via its command line interface. There are command line options for changing your back up selection, running in 'headless' mode (no GUI at all), or running in 'headless batch mode' where SpiderOak will startup, do all available work, and then exit when everything is complete. You may see all of the available command line options by running SpiderOak with '--help'.

Thank you again for your question and we will continue to post additional information about our development on our blog (https://spideroak.com/blog).

Best wishes,

The SpiderOak Team

SpiderOak replied on September 19, 2008 02:11 to the problem "Under Leopard using Spaces, the current space frequently switches to SpiderOak's for no good reason." in SpiderOak:

Thank you for submitting this issue. The problem described above has been solved in the SpiderOak 2.0 release which is due out soon (currently in Beta). In addition, the 2.0 version of SpiderOak increases performance by about 400%.

As soon as the release becomes available, I will repost news on this page.

Thank you again for taking the time to post your comment,

The SpiderOak Team

SpiderOak started following the problem "Under Leopard using Spaces, the current space frequently switches to SpiderOak's for no good reason." in SpiderOak.