Stefan Kragh's dashboard

Hi Cody,

We know we need to make this clearer on the web site. Right now, it's a bit hidden. On this page http://getsatisfaction.com/pricing if you scroll down you'll see this list of what's included in the free version:

Every plan has all of these core features:
Shaping the Conversation

* Structured content creation
* Setting the status on any given topic
* Monitoring and responding to Twitter posts
* Direct customers to the community *before* they email you
* Map insights through sentiment analysis

Providing Expertise

* Ability to set employee status
* Designate official responses
* Make company updates
* Send company messages

Specifically, you can:

- have unlimited employees participating and manage their role status from the Admin section [http://getsatisfaction.com/getsatisfa...]

- you can update your company details (description, logo, external links) [http://getsatisfaction.com/getsatisfa...]

- you can add & edit your products and services [http://getsatisfaction.com/getsatisfa...]

- you can add widgets to your web site [http://getsatisfaction.com/getsatisfa...]

- you can monitor Twitter via our Overheard feature [http://getsatisfaction.com/getsatisfa...]

- you can set the status on topics [http://getsatisfaction.com/getsatisfa...]

- you can mark a reply as a company answer and have it stick to the top of the page (as I've done with this reply) [http://getsatisfaction.com/getsatisfa...]

- you can make Company Updates and set a Company Message [http://getsatisfaction.com/getsatisfa...]

Here is a list of several "help" topics geared for companies: http://getsatisfaction.com/getsatisfa...

I hope that helps!

<--- health club staff avatar

(...you should see our café)

Looking at the pricing grid:

- Which plans include widgets? (all?)
- What are champions? (perhaps there should be an explanatory link?)
- How does the free package stack up against the paid ones? (add to grid?)

Other:

- I think the idea of importing a FAQ would be a nice way of getting started. Examples of this? Making a "Planet Fitness FAQ" staff badge user who just posts the FAQ in one go, right?

- Internationalization? Preferred language is... Swedish.

- Also, as incosistent as my spelling might have been here... I was looking at this http://getsatisfaction.com/plans/premium:

"You Should Consider This Plan If
[add: You want] all the features of Basic, plus... "

- I like this service because it gives us a chance to keep customer and community experience close to home. Instead of keeping company grading and client opinions on remote domains (who accidentally also keep sales reps to call us trying to sell lackluster advertising services) this gets us the opportunity to reap the benefits of a direct interaction with our clients and prospects.

Thanks for pointing me towards some of the help topics. I'm afraid I'm still looking a little for something that is a little more of a 1, 2, 3-way of getting started. I am usually a little about getting started with these things, though my overall impression is that it would be beneficial to us. I also understand that there is really no point in doing it altogether closed or private - sort of defeats the point - though some kind of internal task management support seems useful.

About elaborating on the my first question I am merely curious to what some examples are in some kind of "Here's Jane, she was looking for a solder iron at the department store but first met with a sales clerk she felt wasn't very professional, and second she couldn't find her way around."

I think something like this would easily get the rest of the team (the people at my workplace) on-board to start using the system. I can't really show them the slides or webcasts simply they were very colourful (they don't correspond to how nice your site looks)

Anyway I guess I'm just waiting for the company (Planet Fitness) to be added to the list and then just try and install some widget and go on by learning by doing.

I had an error withe the form when submitting my feedback to your videos so I'm posting here. Originally not really meant for public eyes since the tone I guess is so frustrated, sorry... anyway..

"What information would be helpful to you to better manage your customer commnity"

Clear beginner video screencasts, engaging and professionally edited content. Clear and more concise. I was directed here from your answer in regards to my support query and this wasn't meaningful. What are the basic logistics of an unhappy customer with my health club, when logging their complaint in get satisfaction? Can I keep the community closed (should I?). What is the community support like as far as e-marketing goes? Is there an internal forum for personell at my company to discuss current tasks? Again - what goes into the paid version. These examples are all geared towards current users.