Stephen's dashboard

Stephen set one of Stephen's replies as an official response to "Market USA FCU update hiatus" in Mint.com

Stephen replied on November 24, 2009 00:23 to the problem "Market USA FCU update hiatus" in Mint.com:

Good to know it's resolved and we'll take note.

Stephen posted an update in Mint.com on November 23, 2009 23:46:

Problems with Chase.com

We are aware of the problem with Chase and our data provider is working to resolve. The guidance as of now is that it is complex and may take some time to fix but it will definitely be fixed. We'll post here when we have any updates to share. Sorry for the frustration this is causing.

Stephen set one of Stephen's replies as an official response to "Chase/Mint problem - Not syncing account" in Mint.com

Stephen replied on November 23, 2009 23:41 to the question "Chase/Mint problem - Not syncing account" in Mint.com:

Hi Subodh,

We are aware of the problem and our data provider is working to resolve. The guidance as of now is that it is complex and may take some time to fix but it will definitely be fixed. We'll post here when we have any updates to share. Sorry for the frustration this is causing.

Stephen set one of Stephen's replies as an official response to "Refining alerts" in Mint.com

Stephen replied on November 19, 2009 17:55 to the idea "Refining alerts" in Mint.com:

Great idea Dann. Thanks!

Stephen replied on November 14, 2009 00:00 to the problem "what happened to the performance data on the investments graph?" in Mint.com:

Hi pixelperfect,

We'll need your email address you use for Mint.com to take a look. Send to smann at mint dot com . Also, are you referencing a particular Investment or something else?

Stephen set one of Stephen's replies as an official response to "ING Direct account cannot be added!" in Mint.com

Stephen replied on November 08, 2009 05:55 to the problem "ING Direct account cannot be added!" in Mint.com:

ING is blocking all third parties at the moment due to apparent load issues on their side. This latest issue began about November 1. I have been in contact with ING and our data provider who is attempting on a workaround until ING allows access again. Stay tuned, we're doing all we can on our end.

Stephen

Stephen replied on October 29, 2009 17:53 to the problem "Anyone else lose WaMu transactions?" in Mint.com:

Hi heyotwell,

Please email me at smann at mint dot com with the email address you use for Mint.com and we'll take a look.

Stephen started following the idea "Offer private messaging capabilities" in Get Satisfaction.

Stephen started following the idea "Offer a private version of Get Satisfaction" in Get Satisfaction.

Stephen started following the idea "How about making this community multilingual?" in Get Satisfaction.

Stephen posted a topic that has since been removed from Get Satisfaction. see the change log

Stephen replied on October 12, 2009 23:27 to the problem "Lost support for www.retireoneline.com." in Mint.com:

Hi Minters,

Sorry for the delay in this. We do see successful updates and adds, although the success rate is not very good. Please "Add a comment" to this post with the Login URL you are accessing, to make sure everyone is reporting the same JPMorgan / Chase account. Thanks

Stephen replied on September 24, 2009 00:39 to the problem "Timed Authentication Process And Challenge Questions Issues" in Mint.com:

Thanks Dan. Post back should it happen again.

Stephen replied on September 23, 2009 20:23 to the problem "Timed Authentication Process And Challenge Questions Issues" in Mint.com:

Hi Dan,

Please email me your email address you use for Mint.com to smann@mint.com and we'll take a look at the errors asap. It could be several different things and looking at the error logs will help us drill down. Thanks!

Stephen set one of Stephen's replies as an official response to "ING Direct account cannot be added!" in Mint.com

Stephen replied on September 04, 2009 04:55 to the problem "ING Direct account cannot be added!" in Mint.com:

We have enabled dynamic multi-factor authentication support for ING Direct. ING Direct is still blocking Mint most of the day and intermittently but we have seen some improvement in connectivity. We appreciate ING's stance and we understand their brand. We spoke with ING directly several weeks ago and we look forward to their read only PIN solution they are working on for third parties such as Mint.com.