Stephen's dashboard

Stephen replied on November 24, 2009 04:54 to the question "Adding a promo code to a booking taken over the phone?" in Rezgo.com:

Hi Michael, the promo code is supported for back-end bookings. When you search for available inventory in the back-end, enter a promo code in the "Enter Promo Code" box next to the "Get Inventory" button. This will automatically apply the promo code to the inventory that is retrieved. For more details you can refer to this support article:

http://support.rezgo.com/rezgo-suppli...

Stephen replied on November 23, 2009 04:11 to the idea "Track Booking Origin" in Rezgo.com:

Great idea. I will ask if this is something that can be added to the booking report relatively easily. I'll keep you posted on the results.

Stephen replied on November 23, 2009 04:10 to the question "Availability Limited - 3 seats available on this date" in Rezgo.com:

I will bring this up at our next developer meeting and see what the team thinks. I'll keep you posted on the results.

Stephen replied on November 19, 2009 16:01 to the question "Availability Limited - 3 seats available on this date" in Rezgo.com:

This question looks like a duplication so please follow the question at the following URL:

http://www.getsatisfaction.com/rezgo/...

Stephen replied on November 19, 2009 16:00 to the question "Availability Limited - 3 seats available on this date" in Rezgo.com:

Thanks for the kind words. I wanted to quickly clarify your suggestion. Am I correct in saying that you would like to show only the "Available" flag until a minimum limit is reached at which point the flag would change to "Limited - 3 only" or something similar.

Stephen replied on November 19, 2009 15:58 to the question "Multi-DayTours with Specific Starting and Ending Dates" in Rezgo.com:

I know we had a chance to discuss this and I think we were able to answer this one for you. If you need more info or any other help, please let us know.

Stephen replied on November 19, 2009 15:56 to the question "Duplicate a Tour" in Rezgo.com:

We're in the process of looking at tour copy right now. If you would like to follow updates on this please feel free to create an "Idea" about tour copy and I'll update you as progress is made.

Stephen replied on November 19, 2009 15:55 to the question "Voucher/Ticket is not available?" in Rezgo.com:

You're welcome, Michael and thanks for the kind words. Do let us know if you have any other issues.

Stephen replied on November 19, 2009 15:54 to the question "Confirmations to billing email address" in Rezgo.com:

When you create a back-end booking, you can send a copy of the confirmation email by clicking on the "Send Booking Receipt" button located on the right hand side of the Booking Details page. You can also download or send a link to the Voucher for the booking by clicking on the "Voucher" link in the upper right hand side. Remember though, that the voucher link will only show up if the payment status of the booking is set to "Received".

Stephen posted an update in Rezgo.com on November 14, 2009 20:12:

Updated XML API Reference & Implementation Guide

Just updated the XML API Reference and Implementation Guides. To view and download the guides, please visit:

http://www.scribd.com/rezgo

Stephen posted an update in Rezgo.com on November 14, 2009 19:29:

Rezgo Supports Group Pricing Rules

Do you offer tours or activities with tiered pricing? For example, do offer a discount per person if more people book at the same time? Good news! Rezgo now supports the ability for you to create pricing rules that support tiered pricing. When creating a pricing rule you now have the option of choosing a “Min” and “Max” number of people that book in order for the pricing rule to be triggered. When a customer enters a number of passengers (or tickets) into the booking form, the booking confirmation page will show the tiered pricing that you set-up in the rule.

For more information about the Group Pricing Rules, check out the article titled Selling Tours on Rezgo with Group Pricing on the Rezgo Blog.

Stephen replied on November 14, 2009 19:06 to the question "Can availability of inventory be linked on 'price point' level instead of 'tour option' level?" in Rezgo.com:

Hi Michael,

If I understand your situation, you offer a single tour that is made up of different shows. The customer can then pick the number of tickets for each show. Is it likely that a single customer would book more then one show ticket at a time? For example, would a customer book 2 tickets for "Phantom of the Opera"and 2 tickets for "We will Rock You" in the same transaction?

If the answer is no, then I would recommend that you split up the tour as follows:

Tour: London Theatre Tour
> Option 1: Phantom of the Opera
>> Price 1: General seating tickets - 39.00

> Option 2: Chicago
>> Price 1: General seating tickets - 39.00

> Option 3: Lion King
>> Price 1: General seating tickets - 45.00

> Option 2: We Will Rock You
>> Price 1: General seating tickets - 39.00

This way, when the customer clicks on the date in the calendar, they choose from the available options. You don't need to add the date to the name in this case because the date will automatically be appended to the booking when it is made. The benefit to you is that you can specify the number of tickets available for EACH show.

The limitation with this structure is that the customer can only book tickets to one show at a time. If I assume correctly, however, since the shows are all on the same day, it seems unlikely that anyone would go to two shows at the same time.

I hope that helps. If you need assistance setting this up or need an example, just let us know.

Cheers,
Stephen

Stephen replied on November 13, 2009 00:28 to the question "Voucher/Ticket is not available?" in Rezgo.com:

You've actually discovered a bit of a user interface issue. The ticket IDs are really only to be used if you are using the OmniTickets API connector for generating tickets. For now, please uncheck the "Use ticket IDs" checkbox on the pricing tab. This should allow you to generate the voucher as normal.

I'll pass this on to the dev team so that they hide the "Use ticket IDs" if the OmniTickets setting is not activated. Thanks for letting us know about this and sorry for the confusion it caused.

Stephen set one of Stephen's replies as an official response to "Are iframes a bad idea?" in Rezgo.com

Stephen replied on November 08, 2009 05:06 to the question "Are iframes a bad idea?" in Rezgo.com:

In short, yes, it's generally a bad idea to embed the rezgo pages in an iframe. Primarily because the secure certificate is not displayed to the user during the check-out process and in many cases, an iframe will result in a scrollbar within a scrollbar. We did build the templating so that you can wrap the entire interface in your own look and feel (which essentially has the same effect as the iframe). If you need help with this, just send us a request to support[at]rezgo.com. I can walk you through the templating or help you import your website pretty quickly.

Alternatively, you can also find more information about styling in these articles:

http://support.rezgo.com/rezgo-suppli...

http://support.rezgo.com/rezgo-suppli...

Stephen replied on November 08, 2009 05:00 to the question "Duplicate a Tour" in Rezgo.com:

Yeah, I wish there was an easy way to copy an entire tour but so far we haven't found a way to do it considering the number of options, locations, media, and rules that could be linked together. We're working on it though and it helps to know that this is a issue for you. We're always up for a challenge so I'm sure we'll figure it out.

Stephen replied on November 07, 2009 00:44 to the question "Best way to handle single supplement" in Rezgo.com:

Some suppliers have added the single supplement as a optional custom form field that is appended to the option. If only one person books, then the customer checks the single supplement and it is added to the booking. Alternatively, you can create a rule that is triggered when only one passenger books. In this case, the pricing rule would change the price if only one person books.

Stephen replied on November 07, 2009 00:37 to the question "Problems with Availability" in Rezgo.com:

I hope the webinar helped today. I'm going to take some time to document the rule structure we discussed so you can refer to it later.

Stephen replied on November 06, 2009 18:42 to the problem "Calendar does not accuratley relfect availability of my tours" in Rezgo.com:

Hi Heather,

This has been resolved. It was a result of a recent change to our XML that increased the speed of the calendar rendering. Please let us know if you run into any other issues and thanks for your patience.

Thanks,
Stephen

Stephen replied on November 04, 2009 21:49 to the question "Multi-DayTours with Specific Starting and Ending Dates" in Rezgo.com:

Ah, okay. I misunderstood your scenario. We actually have a number of members that have fixed departure dates for multi-day tours. The best way to handle this is to create an option for the tour that is your specific departure date, for example the title of the option would be May 29 - 31, 2010. Then set your start date and end date as the same date (in this case May 29) which is the departure date. When the tour appears on the front-end, the only date highlighted on the calendar will be the specific departure date. Your customers can then book for that one departure date only.