stivi's dashboard

stivi replied on October 31, 2009 13:51 to the problem "Is ticket#5308 still being investigated? ( New member request error)" in SocialGO:

Hi D,

Stivi here. Alex is looking into this straight away. Standby.........

Stivi

stivi replied on October 27, 2009 08:54 to the problem "Import CSV file in zocku." in SocialGO:

You have a Mail all Member functionality that will allow you to send emails to all your members once there data has been uploaded to the platform. This is a standard feature.

stivi replied on October 27, 2009 08:41 to the problem "Import CSV file in zocku." in SocialGO:

What do you mean "get your mailings"?

stivi replied on October 27, 2009 08:21 to the problem "Import CSV file in zocku." in SocialGO:

Hi Julian,

This is not a simple job at the moment I am afraid. To get around this we are about to launch a service widget for $49.99 whereby we do the member database upload for you.

Would this be of interest to you?

Stivi

stivi replied on October 20, 2009 20:02 to the problem "Admn. Center off-line" in SocialGO:

Hi Guys,

It will be back up in 15mns. Thanks for your patience.

Steve

stivi replied on October 20, 2009 20:01 to the problem "Why can't I access the SocialGo Admin Center?" in SocialGO:

HI GC,

They will be back up in 15mns. Thanks for your patience.

Steve

stivi set one of stivi's replies as an official response to "Why can't I access the SocialGo Admin Center?" in SocialGO

stivi replied on October 20, 2009 18:06 to the problem "Why can't I access the SocialGo Admin Center?" in SocialGO:

Hi,

We are just doing some maintenance on the Admin Centre. It will be back up very soon. Very sorry for the inconvenience.

Stivi

stivi replied on October 12, 2009 13:50 to the idea "Provide ability to disable normal sign-in (in favor of only Twitter, Facebook sign-in, etc.)" in SocialGO:

Hi Scott,

I understand what you are saying and it owuld be a nice feature. We have an enormous number of great new features and widgets we are trying to get out soon which we need to prioritise first. If loads of other people suggest the same then we will reprioritise the feature. Hope that's okay.

Steve

stivi replied on October 12, 2009 08:47 to the problem "New Email validation system is not working" in SocialGO:

Hi MN,

This is now sorted. Thanks for your patience.

Steve

stivi replied on October 12, 2009 08:46 to the idea "Provide ability to disable normal sign-in (in favor of only Twitter, Facebook sign-in, etc.)" in SocialGO:

Hi BT,

Can I just clarify to make sure this is clear.

The Twitter Connect allows members to setup an account on your network using their Twitter credentials. Upon creating their account they will be asked to confirm their email address. A verification email is then sent to them, where upion receipt they click on a link to verify this email and are logged straight in.

We have to get members to confirm their email otherwise you will not be able to communicate to them via Message All Members, plus they would not get external emails about onsite activity that realted to them. This is very important to encourage members to return to your network.

Trust this explains things.

Steve

stivi replied on October 11, 2009 20:32 to the problem "New Email validation system is not working" in SocialGO:

Hi MN,

Our engineers will sort this first thing tomorrow. Sorry for the inconvenience.

Stivi

stivi replied on October 11, 2009 10:14 to the problem "New Email validation system is not working" in SocialGO:

Hi MS,

Sorry about this, but we are investigating what is going on and will have some answers shortly.

Stivi

stivi replied on October 11, 2009 07:40 to the idea "Provide ability to disable normal sign-in (in favor of only Twitter, Facebook sign-in, etc.)" in SocialGO:

Hi BT,

You can do this already with the Twitter Connect widget that you buy from the Widget Store. You need to have a premiumm account to buy widgets.

Soon we will have Facebook Connect out too.

Steve

stivi set one of stivi's replies as an official response to "Make e-mail verification optional, please!" in SocialGO

stivi replied on October 11, 2009 07:36 to the idea "Make e-mail verification optional, please!" in SocialGO:

We very much understand the effect that email verification has on membership drop-off. Every extra step in the sign-up process see less members make it through.

The reason we (& Ning) modified our email verification is to control spam, which if left uncontrolled will destroy your netywork eventually. We are aware that Ning has had a terrible time lately with spam and we have acted promptly to avoid the same on SocialGO.

What is also important is that when members verify there email that they also agree to receive emails from you. This is a legal requirement in many countries and is strictly enforced by internet service providers and big webmail providers like GoogleMail & Hotmail. For sure this process effects sign-ups, but the of those that do sign-up you are then legally able to email them as they have agreed up front to receive your emails.

Sorry I could give you the exact answer you wanted, but I'm afraid there are external legal and operational pressures on us that don't allow exactly what you want.

I would be happy to hear anytime any ideas you have on how we can improve your membership sign-up. Email me at support@socialgo.com.

Steve

stivi replied on October 10, 2009 16:40 to the problem "New Email validation system is not working" in SocialGO:

Hi D,

We have just checked this and everything seems to be working fine. Can you check your spam box? Plus make sure you put in the correct email address (sorry for saying such obvious things). Then come back to me if yo are still having a problem.

Stivi

stivi replied on October 10, 2009 16:34 to the problem "New Email validation system is not working" in SocialGO:

Hi D,

I will get the guys to have a look at this asap. Standby.............

Steve

stivi replied on October 07, 2009 16:36 to the problem "member profile questions are not showing up" in SocialGO:

Hi SM,

Thanks for reporting this. We will investigate straight away and fix it in a jiffy.

Stivi

stivi replied on October 03, 2009 06:20 to the problem "Profile Designer is not currently working." in SocialGO:

Hi Guys,

We will look into this asap. Thanks for reporting it.

Stivi