stivi's dashboard

stivi replied on November 13, 2009 14:15 to the question "All Zocku Pages Down + Zocku's Own Home Page" in SocialGO:

luke, can you give me the url that you cannot hit? stivi

stivi replied on November 12, 2009 09:17 to the question "all networks needed direct the chat widget from sgo" in SocialGO:

good idea, thanks d.

stivi replied on November 11, 2009 18:31 to the question "all networks needed direct the chat widget from sgo" in SocialGO:

hi j,

don't mean to be a kill-joy, but this is a public forum for network owners to interact and swap best practises. its not where we keep track of problems you my be having. if you want efficient and effective solutions to your problems you really must go to our help portal www.socialgo.com/help and click on the top block. there you will be asked critical information we need to solve your problem. so please help us to help you by reporting your problems to www.socialgo.com/help.

cheerio
stivi

stivi replied on November 11, 2009 17:53 to the question "all networks needed direct the chat widget from sgo" in SocialGO:

guys,

who-im should still be working on your networks. we did have a brief outage today on our chat server, but its back now.

if you are still having chat issues please tell us straight away so we can look into it. to do so please go to our groovy new help portal www.socialgo.com/help and click on the top block to lodge a ticket.

cheerio
stivi

stivi replied on November 11, 2009 14:08 to the problem "problem with delivery invite contacts" in SocialGO:

julian,

could you go to our help desl at www.socialgo.com/help, click on the top block and submit a ticket for this with full details of what you found? our engineers will look into this straight away.

ta

stivi

stivi replied on November 10, 2009 18:58 to the question "Can anyone anwser the question that we putted here 4 days agoo????" in SocialGO:

thanks ryan, we will sort that asap. stivi

stivi replied on November 10, 2009 18:29 to the question "Can anyone anwser the question that we putted here 4 days agoo????" in SocialGO:

hi gc,

you are definately not being ignored. however we recently changed the way in which we deal with problems people are having. we created a new groovy help portal www.socialgo.com/help (have a look) so that your questions go to the correct place and if you follow the instructions you get answered much quicker than ever before with acurate information when things will be fixed, added or updated.

get satisfaction is now a public community for network owners to suggest new ideas and get best practises from one another. to that end we do not guaratee to reply to anything in get satisfaction (though do keep a secondary eye on it), whereas on our help desk we gurantee to repond to you no later than 24 hours and give you accurate dates of wheneverything is happening within 7 days. we found we cannot give the best service by having people registering issues in loads of different places, it sort of becomes a treasure hunt.

sorry if you are not aware of this change, you may have missed the notices and announcements that we have put out over the last few weeks.

anyway, if you would be so good as to go to www.socialgo.com and work your problems through there, then i trust you will find you'll never be ignored again.

cheerio
stivi

stivi replied on October 31, 2009 13:51 to the problem "Is ticket#5308 still being investigated? ( New member request error)" in SocialGO:

Hi D,

Stivi here. Alex is looking into this straight away. Standby.........

Stivi

stivi replied on October 27, 2009 08:54 to the problem "Import CSV file in zocku." in SocialGO:

You have a Mail all Member functionality that will allow you to send emails to all your members once there data has been uploaded to the platform. This is a standard feature.

stivi replied on October 27, 2009 08:41 to the problem "Import CSV file in zocku." in SocialGO:

What do you mean "get your mailings"?

stivi replied on October 27, 2009 08:21 to the problem "Import CSV file in zocku." in SocialGO:

Hi Julian,

This is not a simple job at the moment I am afraid. To get around this we are about to launch a service widget for $49.99 whereby we do the member database upload for you.

Would this be of interest to you?

Stivi

stivi replied on October 20, 2009 20:02 to the problem "Admn. Center off-line" in SocialGO:

Hi Guys,

It will be back up in 15mns. Thanks for your patience.

Steve

stivi replied on October 20, 2009 20:01 to the problem "Why can't I access the SocialGo Admin Center?" in SocialGO:

HI GC,

They will be back up in 15mns. Thanks for your patience.

Steve

stivi set one of stivi's replies as an official response to "Why can't I access the SocialGo Admin Center?" in SocialGO

stivi replied on October 20, 2009 18:06 to the problem "Why can't I access the SocialGo Admin Center?" in SocialGO:

Hi,

We are just doing some maintenance on the Admin Centre. It will be back up very soon. Very sorry for the inconvenience.

Stivi

stivi replied on October 12, 2009 13:50 to the idea "Provide ability to disable normal sign-in (in favor of only Twitter, Facebook sign-in, etc.)" in SocialGO:

Hi Scott,

I understand what you are saying and it owuld be a nice feature. We have an enormous number of great new features and widgets we are trying to get out soon which we need to prioritise first. If loads of other people suggest the same then we will reprioritise the feature. Hope that's okay.

Steve

stivi replied on October 12, 2009 08:47 to the problem "New Email validation system is not working" in SocialGO:

Hi MN,

This is now sorted. Thanks for your patience.

Steve

stivi replied on October 12, 2009 08:46 to the idea "Provide ability to disable normal sign-in (in favor of only Twitter, Facebook sign-in, etc.)" in SocialGO:

Hi BT,

Can I just clarify to make sure this is clear.

The Twitter Connect allows members to setup an account on your network using their Twitter credentials. Upon creating their account they will be asked to confirm their email address. A verification email is then sent to them, where upion receipt they click on a link to verify this email and are logged straight in.

We have to get members to confirm their email otherwise you will not be able to communicate to them via Message All Members, plus they would not get external emails about onsite activity that realted to them. This is very important to encourage members to return to your network.

Trust this explains things.

Steve

stivi replied on October 11, 2009 20:32 to the problem "New Email validation system is not working" in SocialGO:

Hi MN,

Our engineers will sort this first thing tomorrow. Sorry for the inconvenience.

Stivi

stivi replied on October 11, 2009 10:14 to the problem "New Email validation system is not working" in SocialGO:

Hi MS,

Sorry about this, but we are investigating what is going on and will have some answers shortly.

Stivi