stivi's dashboard

stivi replied on October 11, 2009 07:40 to the idea "Provide ability to disable normal sign-in (in favor of only Twitter, Facebook sign-in, etc.)" in SocialGO:

Hi BT,

You can do this already with the Twitter Connect widget that you buy from the Widget Store. You need to have a premiumm account to buy widgets.

Soon we will have Facebook Connect out too.

Steve

stivi set one of stivi's replies as an official response to "Make e-mail verification optional, please!" in SocialGO

stivi replied on October 11, 2009 07:36 to the idea "Make e-mail verification optional, please!" in SocialGO:

We very much understand the effect that email verification has on membership drop-off. Every extra step in the sign-up process see less members make it through.

The reason we (& Ning) modified our email verification is to control spam, which if left uncontrolled will destroy your netywork eventually. We are aware that Ning has had a terrible time lately with spam and we have acted promptly to avoid the same on SocialGO.

What is also important is that when members verify there email that they also agree to receive emails from you. This is a legal requirement in many countries and is strictly enforced by internet service providers and big webmail providers like GoogleMail & Hotmail. For sure this process effects sign-ups, but the of those that do sign-up you are then legally able to email them as they have agreed up front to receive your emails.

Sorry I could give you the exact answer you wanted, but I'm afraid there are external legal and operational pressures on us that don't allow exactly what you want.

I would be happy to hear anytime any ideas you have on how we can improve your membership sign-up. Email me at support@socialgo.com.

Steve

stivi replied on October 10, 2009 16:40 to the problem "New Email validation system is not working" in SocialGO:

Hi D,

We have just checked this and everything seems to be working fine. Can you check your spam box? Plus make sure you put in the correct email address (sorry for saying such obvious things). Then come back to me if yo are still having a problem.

Stivi

stivi replied on October 10, 2009 16:34 to the problem "New Email validation system is not working" in SocialGO:

Hi D,

I will get the guys to have a look at this asap. Standby.............

Steve

stivi replied on October 07, 2009 16:36 to the problem "member profile questions are not showing up" in SocialGO:

Hi SM,

Thanks for reporting this. We will investigate straight away and fix it in a jiffy.

Stivi

stivi replied on October 03, 2009 06:20 to the problem "Profile Designer is not currently working." in SocialGO:

Hi Guys,

We will look into this asap. Thanks for reporting it.

Stivi

stivi replied on September 18, 2009 08:00 to the problem "THE SAME PROBLEM WHEN WE EDITING THE WIDGETS?!!" in SocialGO:

Hi GC,

As per the other message, we have a fix for this that will be sorted in a few hours. Very sorry.

Steve

stivi replied on September 18, 2009 07:59 to the question "Lots of errors in Layout Manager creating new widgets and editing existent ones" in SocialGO:

Hi GC,

Thanks for that. We have a fix that will go live in a few hours.

Sorry for the inconvenience.

Steve

stivi replied on September 16, 2009 19:40 to the question "Lots of errors in Layout Manager creating new widgets and editing existent ones" in SocialGO:

Hi GC,

Thanks for that. We will do some more testing on Layot manager tomorrow and make sure its all spick and span.

Talk soon.

Stivi

stivi replied on September 16, 2009 16:35 to the question "Lots of errors in Layout Manager creating new widgets and editing existent ones" in SocialGO:

Hi GC,

Sorry about that. We have just corrfected the error. It shoud be fine now.

Stivi

stivi replied on September 05, 2009 13:36 to the problem "Age Not Working on Adult-oriented Site" in SocialGO:

Hi Lucy,

So that we don't discuss personal details in this public forum, coudl you please send you query to support@socialgo.com? Don't forget to mention the network name?

Stivi

stivi replied on September 05, 2009 09:13 to the problem "10 year old" in SocialGO:

Hi Lucy,

So that we don't talk about your personal details on this public forum, could you send us you network name and explain what happened to support@socialgo.com.

Thanks
Stivi

stivi replied on September 05, 2009 06:47 to the problem "This Webpage is not available" in SocialGO:

Hi Teresa,

The malicious attack we had against us is largely under control now. So almost everyone should have fine access. However, there are a few small geographic pockets that remain effected.

Can you tell me the country and city you are in and your network name and we will investigate straight away. Also confirm if you are still having the problem.

Very sorry for the inconvenience.

Stivi

stivi replied on September 05, 2009 06:45 to the problem "Server not responding?" in SocialGO:

Hi Teresa,

The malicious attack we had against us is largely under control now. So almost everyone should have fine access. However, there are a few small geographic pockets that remain effected.

Can you tell me the country and city you are in and your network name and we will investigate straight away. Also confirm if you are still having the problem.

Very sorry for the inconvenience.

Stivi

stivi replied on September 04, 2009 06:24 to the problem "my website mytreeo.com located in NY is downnn can you please helppp" in SocialGO:

Hi BA

Starting around 3 days ago (Wednesday 9:45PM GMT) our infrastructure and your networks began to become the victim of a Denial of Service attack which has caused multiple problems to your networks.

The most obvious symptom is the inability to access your network and severe slowdowns in service.

The team and I are working on this issue 24 hours a day to bring service back and are making good progress. The affected servers are a subset of Tiscali's infrastructure who are working with us to resolve the issue.

It is always sad when people choose to maliciously attack website such as ours. It has affected numerous services in recent week including Facebook and Twitter so we are not alone.

We know this is frustrating and are doing everything we can to solve it as quickly as possible. So far today, we have 80 had 80% of the usual traffic we would expect on a day such as this.

Thanks for all your feedback on the issue we will continue to update this thread with more information as and when it developers,

Stivi

stivi replied on September 04, 2009 06:23 to the question "Several Socialgo Sites Are Down" in SocialGO:

Hi All,

Starting around 3 days ago (Wednesday 9:45PM GMT) our infrastructure and your networks began to become the victim of a Denial of Service attack which has caused multiple problems to your networks.

The most obvious symptom is the inability to access your network and severe slowdowns in service.

The team and I are working on this issue 24 hours a day to bring service back and are making good progress. The affected servers are a subset of Tiscali's infrastructure who are working with us to resolve the issue.

It is always sad when people choose to maliciously attack website such as ours. It has affected numerous services in recent week including Facebook and Twitter so we are not alone.

We know this is frustrating and are doing everything we can to solve it as quickly as possible. So far today, we have 80 had 80% of the usual traffic we would expect on a day such as this.

Thanks for all your feedback on the issue we will continue to update this thread with more information as and when it developers,

Stivi

stivi replied on September 04, 2009 06:23 to the problem "Site down for 49 hours now, fix the problem" in SocialGO:

Hi All,

Starting around 3 days ago (Wednesday 9:45PM GMT) our infrastructure and your networks began to become the victim of a Denial of Service attack which has caused multiple problems to your networks.

The most obvious symptom is the inability to access your network and severe slowdowns in service.

The team and I are working on this issue 24 hours a day to bring service back and are making good progress. The affected servers are a subset of Tiscali's infrastructure who are working with us to resolve the issue.

It is always sad when people choose to maliciously attack website such as ours. It has affected numerous services in recent week including Facebook and Twitter so we are not alone.

We know this is frustrating and are doing everything we can to solve it as quickly as possible. So far today, we have 80 had 80% of the usual traffic we would expect on a day such as this.

Thanks for all your feedback on the issue we will continue to update this thread with more information as and when it developers,

Stivi

stivi replied on September 04, 2009 06:20 to the question "Ongoing Problems" in SocialGO:

Hi Lou,

Starting around 3 days ago (Wednesday 9:45PM GMT) our infrastructure and your networks began to become the victim of a Denial of Service attack which has caused multiple problems to your networks.

The most obvious symptom is the inability to access your network and severe slowdowns in service.

The team and I are working on this issue 24 hours a day to bring service back and are making good progress. The affected servers are a subset of Tiscali's infrastructure who are working with us to resolve the issue.

It is always sad when people choose to maliciously attack website such as ours. It has affected numerous services in recent week including Facebook and Twitter so we are not alone.

We know this is frustrating and are doing everything we can to solve it as quickly as possible. So far today, we have 80 had 80% of the usual traffic we would expect on a day such as this.

Thanks for all your feedback on the issue we will continue to update this thread with more information as and when it developers,

Stivi

stivi replied on September 04, 2009 06:18 to the problem "This Webpage is not available" in SocialGO:

Hi S,
Starting around 3 days ago (Wednesday 9:45PM GMT) our infrastructure and your networks began to become the victim of a Denial of Service attack which has caused multiple problems to your networks.

The most obvious symptom is the inability to access your network and severe slowdowns in service.

The team and I are working on this issue 24 hours a day to bring service back and are making good progress. The affected servers are a subset of Tiscali's infrastructure who are working with us to resolve the issue.

It is always sad when people choose to maliciously attack website such as ours. It has affected numerous services in recent week including Facebook and Twitter so we are not alone.

We know this is frustrating and are doing everything we can to solve it as quickly as possible. So far today, we have 80 had 80% of the usual traffic we would expect on a day such as this.

Thanks for all your feedback on the issue we will continue to update this thread with more information as and when it developers,

Stivi