Sue Willing's dashboard

Sue Willing replied on October 06, 2009 14:15 to the problem "whatever happened to the lay-flat binding?" in O'Reilly Media:

I apologize as a request for a replacement copy was put in immediately. We're sending you a copy from our office library. Please let me know when you receive it.
Thanks very much for your patience.

Sue Willing replied on July 07, 2009 13:59 to the problem "whatever happened to the lay-flat binding?" in O'Reilly Media:

Ron, we've identified the problem and can send you a lay-flat copy of this book. Please send me your mailing address and we'll get it out to you asap.

Sue Willing replied on July 07, 2009 01:15 to the problem "whatever happened to the lay-flat binding?" in O'Reilly Media:

It's actually a total of 720pp if you include the front matter which is paginated in roman numerals, 3pp of ads and 7pp of blanks. When printing, you have to print in even "signatures" of 8 or 16, hence the blanks.

I've sent email to the printer and will be in touch when I know more.

Sue Willing replied on July 07, 2009 01:01 to the problem "whatever happened to the lay-flat binding?" in O'Reilly Media:

Thanks for including the picture. This is not what I hoped to see. I will look into this as it was supposed to be lay-flat. FYI, there's a bulk limit (width of spine) for lay-flat. On this paper stock it would be 808pp.

I'll get back to you once I know what the story is from the printer.

Sue Willing replied on July 06, 2009 19:15 to the problem "whatever happened to the lay-flat binding?" in O'Reilly Media:

That's confusing because this book does indeed have the lay-flat binding. Does the paper spine "float" away from the book? If not, I'll have to investigate further.

Sue Willing replied on February 01, 2008 15:58 to the problem "i bought an oreilly book, a desktop reference, its falling apart" in O'Reilly Media:

Yes, this tells me it's the first printing. Thanks for the info and we'll get back to you about how to send your mailing info securely.

Sue Willing replied on February 01, 2008 15:44 to the problem "i bought an oreilly book, a desktop reference, its falling apart" in O'Reilly Media:

I'm checking into it for you and should have an answer shortly from our folks in our CA office.

Since I have no records of other complaints on this title, can you check to see if there's a date in square [ ] brackets on the lower righthand corner of the copyright page and let me know what it is? That will help me track this print run. I'm hoping you just got a "renegade" copy.

Sue Willing replied on February 01, 2008 15:31 to the problem "i bought an oreilly book, a desktop reference, its falling apart" in O'Reilly Media:

That's totally unacceptable! Can you tell me which title you're referring to and we'll arrange to have a replacement sent.

Sue replied on January 07, 2008 21:17 to the problem "Javascript: The Definitive Guide. Missing pages." in O'Reilly Media:

Jason, I'm the manufacturing manager at O'Reilly. This is the first I've heard of a problem with this printing and appreciate your letting us know. It sounds like there was a missed signature on the bindery line but it certainly shouldn't have made it through the printer's quality checks. Since Chris has already been in touch about getting you a new copy, you should be all set. Best regards.

Sue replied on January 07, 2008 21:12 to the problem "I ordered Learning Web Design by Jennifer Niederst and it drives me crazy that the cover is upside down and backwards" in O'Reilly Media:

Sorry to hear about this but certainly appreciate letting us know. As manufacturing manager for O'Reilly, I hold our printers accountable for any and all printing errors that impact our customers. Yours is the first complaint I've heard on this title and I suspect you got a "make ready" copy that shouldn't have made it through their quality control. I see that Chris Olsen has already offered you a replacement copy, so you should be all set. Best regards.