supermom_of_4's dashboard

supermom_of_4 replied on August 12, 2009 04:21 to the question "How can I edit a posted question?" in Get Satisfaction:

Please explain how to edit or delete a post that mistakenly has personal and private information on it.

This reply was created from a merged topic originally titled
How do I edit or delete a topic or reply?.

supermom_of_4 replied on May 07, 2009 23:01 to the problem "Bluetooth radio intermittently fails to start" in Dell:

have you gone to config sys and started and stopped the blue tooth-
It is a dell part and if the it is not the software- it is the hardware. I would recommend doing a restore to factory settings after backing up your stuff- making sure you have all the drivers and software available to reinstall
Acronis is a great program to use. back up to external HD then restore-
If the problem is stil there after the restore to factory settings- then you will have more of a case of having DELL replace the bluetooth-

yours is not the only one with the problem-Keep fighting dont give up.

supermom_of_4 replied on May 07, 2009 22:53 to the problem "M1730 nightmare and dealing with tech support" in Dell:

I understand- after 7 computers and the 8th being ordered and sent directly to REC tech David to test out and set up-- I am pretty fed up with DELL- But the tech on this site that helped me is great- I dont know if I will buy Dell again
JGC

supermom_of_4 replied on May 07, 2009 22:21 to the problem "XPS M1730 Battery Dead" in Dell:

If the computer is under warranty- get on the support.dell.com go on the chat or call them-
JGC

supermom_of_4 replied on May 07, 2009 22:18 to the problem "M1730 nightmare and dealing with tech support" in Dell:

you might want to try writing an email directly to John (one of the techs on the site here) he helped me out and i think he might be willing to help you.
JGC

supermom_of_4 replied on May 06, 2009 23:51 to the problem "BAD computer out of the box - HELP please" in Dell:

John,
I wanted to thank you for assisting me in this effort to obtain a working computer. After careful thought, my husband and I chose option 2 with option 1 as a last resort if the computer David is ordering and testing out for me has the same or other problems. So I wait for the NEW computer tested out and set up by David. I have the current one to use in the mean time- praying no more problems will occur

Jeanette

supermom_of_4 replied on April 30, 2009 21:57 to the problem "BAD computer out of the box - HELP please" in Dell:

David from REC called this afternoon with a update. apparently my problem has been tested out. He put a fresh OScopy on the system and has tried various different video drivers. the problem seems to be between when computer loads windows and when windows loads video driver. There is no solution to the difficulty yet.
He has given 3 options for us because he does not know how long it will take to trouble shoot and fix the computer.
1. accept computer back and dont do anything
2. have David order new computer, test it out and make sure there are no problems and in the mean time- send computer back to me as the new computer and testing could take time
3. refund on purchase price of original computer

So what do I do? take the money and run or give David and his team and Dell the opportunity to make things right for me and get me the computer that will work.

The BIG question is... are there other XPS M 1730 owners who are having the same problem?

supermom_of_4 replied on April 24, 2009 23:21 to the idea "Lenovo IdeaPad S10 laptop" in Dell:

this is the DELL area LENOVO is NOT Dell

supermom_of_4 replied on April 24, 2009 23:19 to the problem "BAD computer out of the box - HELP please" in Dell:

update-
I shippped my computer to REC David yesterday. He should get it today- He is having his team test it out.
I am hopeful that he will find out what is wrong and I will soon have a working computer

supermom_of_4 replied on April 20, 2009 22:06 to the problem "BAD computer out of the box - HELP please" in Dell:

John,
David. from REC called and we agreed that I would send the computer to him directly and he is having his TOP technician look at what is going on. So I wait for a box and ship it to David and his team to get it tested out. hopefully they can find the root cause and we can get it fixed.
Jeanette

A comment on the problem "BAD computer out of the box - HELP please" in Dell:

this HAS not solved the problem- its just a step in the right direction – supermom_of_4, on April 18, 2009 01:01

supermom_of_4 replied on April 17, 2009 21:02 to the problem "BAD computer out of the box - HELP please" in Dell:

John,
I wanted to let you know that I did get an email from D. in REC. Apparently he tried to call while i was out today and he is going to try to catch me on Monday

Yea!!! progress
Jeanette

supermom_of_4 replied on April 17, 2009 19:20 to the problem "BAD computer out of the box - HELP please" in Dell:

I need to go out for about an hour- I will be home at 115pm pacific time. and I have to back out about 230 and I will be back at 345pm.

supermom_of_4 replied on April 17, 2009 18:37 to the problem "BAD computer out of the box - HELP please" in Dell:

Thank you for assisting me with this.
I await his call-

supermom_of_4 made a comment on "BAD computer out of the box - HELP please", but it was removed. see the change log

supermom_of_4 shared an idea in Dell on April 17, 2009 14:41:

The fix to installing correct driver with the PhysX card-

Problem- Ageia PhysX 100 card driver bad upon start of NEW replacement computer- I had to troubleshoot this and I found that the driver installed on the computer at the FACTORY is bad - solution- uninstall driver, physX software, and the physX 100 card- restart computer and reinstall driver
The other p roblem is that the driver DELLL installs is soo old that you have to search for one that works- Solution- DELL to install PhysX driver 7.09 then upgrade to 8.09 - you have to have 8.09 installed before updating to 9.09 (current software)

This problem has not occurred on previous XPS M 1730-

supermom_of_4 replied on April 16, 2009 20:57 to the problem "BAD computer out of the box - HELP please" in Dell:

No REC agent has called me--
I will send out another email to the person that helped me with the personal information and ask him to remove that additional information also.

supermom_of_4 replied on April 16, 2009 20:45 to the problem "BAD computer out of the box - HELP please" in Dell:

thank you for pointing out my error- it has been taken care of- Personal information has been removed.

supermom_of_4 replied on April 16, 2009 20:38 to the question "How do I edit or delete a topic or reply?" in Get Satisfaction:

Eric,
I sent a private email to you with the information-

supermom_of_4 replied on April 16, 2009 20:34 to the problem "BAD computer out of the box - HELP please" in Dell:

I have written to the admin of the site and hopefully it will be taken care of shortly. I will let you know the status