Susan's dashboard

A comment on the problem "Ning Premium Support not responding to a support request for a network problem" in Ning:

I am confused as to why I would need to continually follow up in the first place? This is not something I should need to do... especially when it is something I pay for. Ning.com should be providing the service I pay them for. At this point, it's a ridiculous situation.

I've been in this business for 12 years now and have done business with many hosting companies, internet service providers, platform providers etc, and I have never had such a horrid experience with service as I have had with Ning.com. – Susan, on September 27, 2009 16:08

A comment on the problem "Ning Premium Support not responding to a support request for a network problem" in Ning:

We're having the same problems. Extremely dissatisfied with Ning.com's "service" - which is very poor. If I ever provided this level of service to any of my clients I would be so embarassed. And broke. – Susan, on September 27, 2009 12:18

A comment on the problem "Ning Premium Support not responding to a support request for a network problem" in Ning:

Thta is exactly what I did. Still did not receive a response within 24 hours. I've requested a refund but have not received a reply to that - 3 days ago. – Susan, on September 27, 2009 12:16

Susan replied on September 23, 2009 23:04 to the question "Drag & Drop in Layout Manager" in SocialGO:

I was hoping to have a vertical column of 150x150 adverts. :) and possibly the latest activity on every page as well.

Susan started following the idea "Ning, please allow us to charge membership fees to generate cash flow!" in Ning.

Susan replied on September 22, 2009 18:30 to the question "Still waiting for Export All Member Data email" in Ning:

It took several days once, and then the second time it took ten minutes. Dunno.

Susan asked a question in SocialGO on September 22, 2009 12:02:

Drag & Drop in Layout Manager

I'm having some trouble with D&D in the layout manager... seems some things won't go in certain areas. I have the premium plan - am on the first month free. I use Chrome, and Firefox.

Susan marked one of XenaholicProductions' replies in Ning as useful. XenaholicProductions replied to the idea "leaving network - keep added forum content".

Susan replied on September 22, 2009 11:29 to the problem "Ning Premium Support not responding to a support request for a network problem" in Ning:

Yes it seems it makes no difference. I did purchase the premium support plan last week, submitted a follow up to the SAME PROBLEM yesterday morning at about this time and I have not heard back. So much for "within 24 hrs". Rip Off.

Susan replied on September 22, 2009 10:10 to the problem "Ning Premium Support not responding to a support request for a network problem" in Ning:

omg. That is not "premium" support I don't care what the terms are or how much it does or doesn't cost. holy smoke.

Susan replied on September 17, 2009 14:46 to the question "Premium Support - is not premium" in Ning:

We are still waiting for this problem to be resolved. I can not recommend Ning.com to other publishers anymore. Very very unhappy with the absence of service. Perhaps another call to the BBB in CA is a more appropriate avenue for us to take.

Susan started following the problem "Trouble ticket ignored?" in Ning.

Susan replied on September 16, 2009 21:17 to the question "Premium Support - is not premium" in Ning:

This needs to be resolved in a more timely manner. This level of service is not acceptable.

Susan replied on September 16, 2009 19:56 to the question "Premium Support - is not premium" in Ning:

Ticket ID 50040000008V2yZ
Question reference: ref:00D8cCLt.50048V2yZ:ref

Ticket ID 50040000008VFHQ
ref:00D8cCLt.50048VFHQ:ref

Susan started following the question "Tracking Broadcasted Messages" in Ning.

Susan replied on September 16, 2009 15:28 to the problem "Ning Premium Support not responding to a support request for a network problem" in Ning:

Was this issue ever resolved...

Susan started following the problem "Ning Premium Support not responding to a support request for a network problem" in Ning.

Susan started following the question "the premium services are horrible!" in Ning.

Susan asked a question in Ning on September 16, 2009 15:25:

Premium Support - is not premium

Premium Support - is not premium. I sent in a request to Ning.com's help center on Monday morning. It is now Wednesday afternoon and I have heard nothing. I hoped that someone would respond to something after purchasing premium support, but that is not the case.

We are extremely dissatisfied with the poor level of service ning offers.

Susan started following the question "Is there a purpose in using this site? Does Ning answer ANY of the highly commented posts?" in Ning.