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sushant replied on September 01, 2009 16:06 to the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom:
Did you try resetting using the hard reset? Depending on the device, it may have a resent button or a hole, you will need to use with a toothpick to reset while trying to put the power on. Good luck..-
sushant replied on August 25, 2009 18:18 to the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom:
Does it work when it is plugged in to the adaptor? If yes, you may need to replace the battery. I had a GO700 (not 720) and earlier in this thread, there was post of pictures of how to replace. I bought the battery and replaced it myself. It is working great since January 2009 and holds the charge etc.
If you/your husband a DIY kind, you may want to get it fixed yourself. See earlier posts on places to buy battery, power supply etc. Hope this helps -
sushant replied on March 30, 2009 17:39 to the question "How do I get battery replaced in a TomTOM GO 700 is USA? or get TomTom Support to improve?" in Tom Tom:
I had a GO 700 and the pictures posted by f355berlinetta were a Huge help. My Go 700 is working great since I replaced the battery 3 months ago - no thanks to TT.
Sorry I do not have Go 730 pictures. -
A comment on the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom:
For those interested, and with help from Mo (previous post), check these sites for batteries for GO700 and other Tom Tom. http://www.megacapacity.com/23921.html, and http://www.longlast-battery.com. I have not purchased it but they seem good.
Now I need to figure out how to get it replaced whether by myself or thru some place. – sushant, on August 28, 2008 01:55 -
A comment on the question "How do I get battery replaced in a TomTOM GO 700 is USA? or get TomTom Support to improve?" in Tom Tom:
I would love to. I do not see any screws. Are they on the bottom of the unit where it fixes to cradle and masked by labels ? or do I need to pry remove the metal circular plate on the back of the unit ?
BTW, I checked Radio Shack website for a GO700 battery, search did not find, I put in a query and they told me they do not keep it. I have not called battery Plus but checked their website - no luck.
The only place I found a Go700 battery is from a site in UK. Thanks – sushant, on August 28, 2008 01:09 -
A comment on the question "How do I get battery replaced in a TomTOM GO 700 is USA? or get TomTom Support to improve?" in Tom Tom:
I would love to. I do not see any screws. Are they on the bottom of the unit where it fixes to cradle and masked by labels ? or do I need to pry remove the metal circular plate on the back of the unit ?
BTW, I checked Radio Shack website for a GO700 battery, search did not find, I put in a query and they told me they do not keep it. I have not called battery Plus but checked their website - no luck.
The only place I found a Go700 battery is from a site in UK. Thanks – sushant, on August 28, 2008 01:09 -
sushant replied on August 20, 2008 21:51 to the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom:
Anyone knows TomTom HQ or sr mgmt email/phone. The support gave me an address only as escalation based in MASS.
TomTom need to have disclosed their Battery replacement (i.e. not possible out of warranty) policy upfront - they did not. I have not heard of any battery that lasts more than ~2 years. This is not good. Most ridiculous thing.
Re - your problem, have you tried resetting (on the bottom using a toothpick or so) while plugged in to power and then hold the power on button for 3-5 secs. Then if it comes up, you may try going to their site and updating the app. Since there is no support from Mfr (:-(), everything you do is at your own risk !!
A sad state for all of us suckers.. -
sushant asked a question in Tom Tom on August 18, 2008 02:53:
How do I get battery replaced in a TomTOM GO 700 is USA? or get TomTom Support to improve?I have a TomTom GO 700 that only powers up after 30 minutes if plugged in. It will not power up without plugged in. I think its internal battery is dead and needs to be replaced. I updated latest TomTom software thru their website. I have talked to their support and had a very frustrating experience. They made me run around asking a bunch of questions back and forth for a week, got me fish out the sales receipt (who keeps sales receipt these days, but I found it). In the end, they say -- "it is out of warranty and there is nothing they can do to replace the battery or fix the unit". I have not heard of a device that costs several hundreds of dollars and mfr says "battery cannot be replaced and we won't do it". Actually I have had this problem 3 months before the supposedly warranty expiry date, but since I did not report it then, they wont do anything now being out of warranty by 2 months.
They have no suggestions for getting this fixed. They say they cannot replace the battery unless it is under warranty. They say they cannot repair it even if I want to pay for battery etc.
Any suggestions ? -
sushant replied on August 18, 2008 02:31 to the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom:
I have a TomTom Go 700 whose battery is dead. It is technically out of warranty by 2 months though I have had the problem about 3 months before warranty expires.
TomTom says "They cannot replace the battery even at a fee because it is out of warranty, and they say it is out of warranty by 2 months -- nothing they can do". They offered me some measly discount on new products.
I do not think I am buying another TomTom. Where have you heard battery lasting lifetime of the unit ? I am not sure how they can operate as a business.
Anyone know US repair shops for Tom Tom ? -
sushant started following the problem "TOM TOM refuses to repair their products not under warranty" in Tom Tom.
