TalkShoe FAQ's dashboard

TalkShoe FAQ set one of TalkShoe FAQ's replies as an official response to "Does the TalkShoe system limit how long a caller can be on the system?" in TalkShoe

TalkShoe FAQ replied on October 29, 2008 14:45 to the question "Does the TalkShoe system limit how long a caller can be on the system?" in TalkShoe:

I hate it when a company denies that they have a problem and instead blames someone else, but in this case the problem likely has nothing to do with TalkShoe. First, there is no message in our system that says "You have X minutes left" or anything like that. Further, we do not cut off callers until they have been connected for 24-hours, even if/when your call is scheduled for just 15 minutes.

The only thing that can disconnect callers to TalkShoe is the host's "Terminate" button which ends the entire voice conference.

My guess is that people are experiencing random dropped connections due to the telephone network. This should be rare for landline calls (maybe 1 in 10,000), more common for cell calls (perhaps 1%-2%), and yet more common for VoIP calls (Vonage, Skype, etc.) where it could get as high as 20%. The longer a call goes on, the more likely a VoIP caller is to get dropped.

Sorry that I can't be more helpful. Do keep us posted on this issue. There's always some possibility that I'm wrong in pointing the finger at others. ;-)

TalkShoe FAQ set one of TalkShoe FAQ's replies as an official response to "Callers could not dial into my show on 10/28 8pm" in TalkShoe

TalkShoe FAQ replied on October 29, 2008 14:35 to the problem "Callers could not dial into my show on 10/28 8pm" in TalkShoe:

Alice (and many others),

We had numerous reports of callers receiving "fast busy" signals or "all circuits busy" messages last night (October 28, 2008) between 9:00 PM and 10:00 PM. We were alerted to this problem almost instantly. I myself did about 50 test calls during the period and found that the calls were blocked about 90% of the time (very bad), so there absolutely was a problem.

However, we don't yet know why. At the peak, only 40% of TalkShoe's phone ports were in use and our "trunk reports" show that no calls were blocked at the point where they connect to the conferencing bridge. Instead, it appears that calls to 724-444-7444 were being blocked in distant telephone networks, near the points of call origination. There are mechanisms in the telephony infrastructure to do this, specifically something called a "hard to reach" response that is designed to push overloads back to the originating callers. This was put in place by telcos years ago to handle the numerous radio call-in contests, concert ticket sales, etc., that tend to overload the telephone system. However, we know of no reason why that would have happened to TalkShoe last night between 9:00 PM and 10:00 PM.

We're working closely with our telephone company partner and our conferencing bridge provider to investigate and will report back. FYI, this has not been a frequent problem but I do remember being in California last October 28th (same date) and having the same thing happen when I tried to call TalkShoe from there. Maybe it's due to the impending arrival of Halloween. ;-)

Seriously, we'll get to the bottom of this and report back.

TalkShoe FAQ replied on October 28, 2008 18:48 to the question "gizmo5 not working" in TalkShoe:

These problems are unique to Gizmo5, but that said, I highly recommend testing SJPhone or X-Lite (or other soft phone) in advance to make sure that you encounter no problems.

TalkShoe FAQ replied on October 28, 2008 17:21 to the question "gizmo5 not working" in TalkShoe:

FYI, we are testing a fix for Gizmo5 in our "preprod" test environment. Once we're confident about it's robustness, we'll put it into production - likely within 1 - 2 days.

TalkShoe FAQ replied on October 28, 2008 13:05 to the question "TalkShoe Live's phone connects... but doesn't connect." in TalkShoe:

OK, so we've got two independent VoIP clients unable to reach TalkShoe. That implies that there is a third-party product interfering. Please find and temporarily disable any and all firewalls on your computer and on your router and test again. If that doesn't help, please contact your ISP/DSL/Cable company and see if they're blocking VoIP traffic (some do because they offer their own VoIP phones).

TalkShoe FAQ replied on October 27, 2008 21:55 to the question "Blank Page on Facebook" in TalkShoe:

The Facebook application appears to be operating normally so it's likely not a system failure. Please tell me more about what you're doing. Have you installed the application? What tab (or specific action) is resulting in a blank page?

You could try to remove the application and then reinstall it, just to test whether it was a one-time glitch.

I look forward to hearing back from you.

TalkShoe FAQ replied on July 17, 2008 17:50 to the question "How do I add a TalkShoe Badge to my Ning Site?" in TalkShoe:

1. Go to your Ning Site and Click "Edit" next to the Area you want to put the Badge.



2. Enter the Code from TalkShoe in there





3. Click "Save"
4. And you are Done!

TalkShoe FAQ asked a question in TalkShoe on July 17, 2008 17:48:

How do I add a TalkShoe Badge to my Ning Site?

How do I install a TalkShoe Badge into my Ning Site?

TalkShoe FAQ set one of TalkShoe FAQ's replies as an official response to "Dialing Into TalkShoe" in TalkShoe

TalkShoe FAQ replied on July 16, 2008 20:02 to the question "Dialing Into TalkShoe" in TalkShoe:

You can dial into the TalkShoe Phone bridge with a Landline Telephone or using a VoIP/SIP Client.

Using a Landline
1. Dial 1 (724) 444-7444
2. Enter the Call ID & #
3. Enter your PIN & # (Registered User) or 1 # (Anonymous) -- Guests have an automatic generated PIN when the join in the Web Client - Look at the bottom of the Client and it will show you the PIN that a Guest Can use to dial in.

Using a VoIP Client
1. Dial 123@66.212.134.192
2. Enter the Call ID & #
3. Enter your PIN & # (Registered User) or 1 # (Anonymous) -- Guests have an automatic generated PIN when the join in the Web Client - Look at the bottom of the Client and it will show you the PIN that a Guest Can use to dial in.

Please note that Guests can only join via the Web Client (Chat) and that you can use ShoePhone to connect by clicking the "Connect" Button (In TalkShoe Live Pro).

Here is the Dialog you will see in the Web Client:
(Enter the PIN that shows in the Highlighted area)

TalkShoe FAQ asked a question in TalkShoe on July 16, 2008 19:54:

Dialing Into TalkShoe

How do I dial in to the TalkShoe Phone bridge?

TalkShoe FAQ replied on June 23, 2008 23:07 to the question "Phone Commands" in TalkShoe:

The keypad commands when called in as a Host are:

*2*1 - Only use to Start and Stop once, if you use it a third time it will restart the recording and your original recording will be lost.

*6 - This will Mute and Un-Mute you.

*8 - This will put you in the Request to Talk queue. Although, I don't know why this wouldn't just unmute you when in the Host role.

The keypad commands when called in as a Participant are:

*6 - This will Mute and Un-Mute you.

*8 - This will put you in the Request to Talk queue. Dialing *8 again will not bring you out of the queue.

Hosts please note: Reminding your listeners about the *6 and *8 commands may get you some more participation.

TalkShoe FAQ asked a question in TalkShoe on June 23, 2008 22:59:

Phone Commands

What are the Keypad commands when called in?

TalkShoe FAQ replied on June 01, 2008 12:15 to the problem "Trouble accessing some of TalkShoe's new features" in TalkShoe:

The way to usually solve this issue is clearing your Browser's Cache.

Clearing your cache and reloading the site usually fixes several things such as not seeing new releases and TalkShoe's website being slow.

TalkShoe FAQ reported a problem in TalkShoe on June 01, 2008 12:13:

Trouble accessing some of TalkShoe's new features

I am having trouble accessing some of TalkShoe's new features right after a release - What do I do?

TalkShoe FAQ set one of TalkShoe FAQ's replies as an official response to "how do I delete an episode on my call?" in TalkShoe

TalkShoe FAQ replied on May 15, 2008 20:10 to the question "how do I delete an episode on my call?" in TalkShoe:

In order to delete an episode on TalkShoe, you will need to get to your Call Series page.

1. Click "Options"
2. Click "Hide"
3. Click "Delete"

and Ta Da! You have deleted your episode.

TalkShoe FAQ asked a question in TalkShoe on May 15, 2008 20:06:

how do I delete an episode on my call?

how do I delete an episode on my call?