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tangzhilu posted a topic that has since been removed from Songkick. see the change log
tangzhilu asked a question in Get Satisfaction on October 12, 2009 03:06:

How long it will take to lauch GS successfully for our own company service?
Hello, everyone. My boss has a great interest in using GS as our Customer Support System. And I am assigned to study it before we take further actions. Would you like to share how long it will cost if we suspend our current Customer Support System and use GS Systgem.