Tassie's dashboard

Tassie replied on September 20, 2008 10:24 to the problem "counterspy won't initialize" in Sunbelt Software:

Tassie I also had this problem, solution worked OK.
See my log on this pagw

Tassie replied on September 20, 2008 10:20 to the question "Software update failure" in Sunbelt Software:

Tassie reporting all now OK Ref ticket 001-00-242548.
Note " warsaw" also reported the same problem on this site a few hours ago.
Thanks to all

Chacal replied on September 18, 2008 10:25 to the question "Software update failure" in Sunbelt Software:

Thanks PerryB.

I've just replaced all the files as instructed and now it is working. but I had to stop NOD32 (ekrn) during update. I think you guys must have been working on it to try to solve it, but meanwhile I can handle it.

Thanks again.

PerryB replied on September 16, 2008 23:00 to the question "Software update failure" in Sunbelt Software:

Hello Chacal,

Thank you for posting.

The definition updates may be getting stuck on an old definitions download.

Try clearing out your history and temp files from Internet Explorer, then try to download again.

If that does not work, follow the directions below to manually update your definitions.

Save the following zip file to your computer.

http://tinyurl.com/6566qw

CounterSpy v3 Defintion Instructions

Unzip the file and move the contense of the folder to the Vipre folder in

C:\Program Files\Sunbelt Software\CounterSpy\Definitions\

You will want to replace all the files of the same name that already in the folder. Make sure you have CounterSpy shutdown during this process or the files will not copy over.

If this does not work for you, please contact our support dept and we will have someone work with you to resolve this issue.

Please reference Ticket#001-00-243023

Regards,

Perry

email: support@sunbeltsoftware.com

Voice: 1-877-673-1153 Ext 500

Chacal replied on September 16, 2008 14:54 to the question "Software update failure" in Sunbelt Software:

I'm experiencing the same problem. I've done everything you told her but it has not updated the risk definitions yet. It seems there is a connection problem, but I'm surfing normally !?

Whatelse should I try? Or is there any problem with your update server?

Thanks,
Chacal

PerryB replied on September 16, 2008 12:21 to the question "Software update failure" in Sunbelt Software:

Hello Tassie,

Thank You for posting,

Im sorry for the problems you are having. Lets try a complete uninstall and reinstall of the program to the latest version and it should fix the issue.

First, uninstall by using Add/Remove programs, then use the cleaner below.

MSI cleaner

http://tinyurl.com/42ul9 Save to your desktop and run. The go to Start/All Programs/Windows Install Clean Up. Once in there locate CounterSpy and hit remove. If it is not in the list move on to the next step.

CSC cleaner

http://www.sunbelt-software.com/ihs/c... Save and run.

Restart your computer.

** IMPORTANT** Make sure you have all your other virus/spyware programs turned off before you reinstall.

CounterSpy V3

http://go.sunbelt-software.com/?linki... Save this to your desktop and run.

If your still having problems please contact us directly.

Please reference this Ticket#001-00-242815

Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Tassie replied on September 14, 2008 05:21 to the question "Software update failure" in Sunbelt Software:

Hi Perry, Tassie here.

Replied to your email but it bounced back, have tried a direct email to see if that gets through.
In reply to your questions. Product is Counter Spy.
Current Software Version- 3.1.2252.
'' Definition '' 2229
'' Counter Spy '' 3.1.1606.1

Thanks
Tassie

PS Have tried to update twice since posting, same result.

PerryB replied on September 13, 2008 20:30 to the question "Software update failure" in Sunbelt Software:

Hello Tassie,

Thank you for posting, Sorry to hear that the update is not working properly. Which product and version number are you currently using?

Warm Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Tassie asked a question in Sunbelt Software on September 13, 2008 04:13:

Software update failure

For two days I have had a pop-up advising of a software update, each time I click to install a message states " Error reading set up initializing file " Where to now ?

A comment on the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Thanks Jamie - that's great news. And thanks Mike for wading in too, it's never fun being a flak-catcher! – stilt, on September 04, 2008 00:34

A comment on the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Thanks Jamie - that's great news. And thanks Mike for wading in too, it's never fun being a flak-catcher! – stilt, on September 04, 2008 00:34

A comment on the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Thank you. Appreciate your response.

Ciao – OzziBob, on September 03, 2008 22:17

Jamie Hudson replied on September 03, 2008 13:10 to the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Good Morning everyone,

I completely understand your worries and frustrations with what happened and I want to ensure all of you that this will not happen again. Our internal processes have been examined and we will be releasing definition updates daily. I apologize for what has happened and for the frustrations this has caused all of you.

Tassie replied on September 03, 2008 11:21 to the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Tassie All is well and harmony restored, updated OK tonight Version 2210 to 2212.
All holiday weekends now cancelled, or else leave the update details with the cleaning lady.

A comment on the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Whilst appreciative of a response from Mike which explains the issue, as another reseller I would have to agree with the thrust of CaptnMels's comments. I would like to see a response from Sunbelt ASAP which provides a solution such that this situation does not ever occur again. Without that solution, marketing of the product becomes questionable. – OzziBob, on September 03, 2008 06:06

A comment on the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Thanks Mike, any chance you could outline for us the proposed resolution path for this issue within Sunbelt? Releasing on holidays (I'm sure this would be the preferred solution!)? Not automatically flagging as OOD? – stilt, on September 03, 2008 04:22

A comment on the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Since I am a reseller, I thank you for your vague response and your confidence that a new definition file "should" be sent out today. Our novice customers dont hesitate to call our office and complain. Even if we are up to date, your nice little long weekend sure is costing me time and unhappy customers. Starting to re-think my decision to sell your product. – CaptnMel, on September 03, 2008 04:16

Simon replied on September 03, 2008 03:44 to the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

One of my home machines updated the definitions today but the other one still has the error message from 2210. Is there a bug?

This is on the commercial software not the trial or beta.

Christian replied on September 02, 2008 18:48 to the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

LOL! No update on holidays? Virusmakers are happy :)
I try out the 15days trial with Vipre, and yes it is a light product but the update service is bad.
Now I use BitDefender, no problem at all, light on system resources and many updates every day include holidays ;) Maybe I go back to Vipre if Sunbelt can fix all problems.

Mike Williams replied on September 02, 2008 16:59 to the question "Vipre Latest Defs 2210 reported "Out Of Date"" in Sunbelt Software:

Thank you for posting your questions. When the definition file is more than seventy two hours old, they are automatically flagged as Out of Date.
Because of the holiday weekend and the offices being closed it's been a little longer than seventy two hours since version 2210 was posted. We should be sending out a new definition file later today, correcting the issue.
I apologize for the inconvenience, but assure you that you are up to date.