Tbc11827's dashboard

I had a pretty similar problem, with Sears' incomprehensibly disconnected delivery and sales system, and then I got kicked in the teeth a couple other times additionally. When we bought the multiple appliances (we partially outfitted our whole kitchen, so we're not talking about a $30 blender here), the salesman told us that we needed to submit two rebate forms, stating that they'd been 'having problems' with the rebate service. There's enough buzz out there about those types of problems that we stupidly followed what he said to do, only to have the rebate denied because we'd already submitted a form. The rebate amount was the difference between their price and their competitor's, so - surprise, surprise, surprise - they denied the rebate.

I then went through a couple frustrating weeks trying to talk to the local store manager. When you call the store it's answered in Chicago (or wherever their call center is), and then you wind up in voice mail purgatory. I finally got through to a live customer service person to ask them why there had been so much difficulty with the install and delivery, and why the rebate wasn't honored. I was PROMISED a call from the manager, but when the call came in to the secretary, I was in a meeting. The SUM TOTAL of the message was to please call Sears back about the e-mail I sent. I hadn't sent an e-mail, and whoever called didn't leave the number. When I called back the only number I had where I could get a live person, they knew nothing about the call but promised to have the manager from the local store call me.

At this point, I have given up any hope of really finding a person, though I do occasionally go to the store to try to find the manager, who is seemingly never available (perhaps Sears has tacked ghost employment onto their repertoire?) When I do find a living person, though, I plan to have an extended conversation to see if I can find anything there that passes a Turing test. For the time being, I have started to go viral with this message, since I have no other options. I don't know how much money I've cost them, but I hope it grows so much that the stockholders of the company demand some changes. When you think about it, there are some very clear indications of incompetence going back a few years. How do you not hold enough in reserves or make other managerial decisions to keep the building that is your namesake?

I'm going thru the very same crap, and have only been a customer for 2 months! I waited ALL DAY yesterday--12 hours for someone to come, and string a new line from the pole to the house, that should have been done on JUNE 23rd when that installer came out...but he wanted to take a short cut. Here he installed the neighbors line to my hook up!!! Now with new neighbors moved in, I was notified by their installer that the line to my hook up was actually theirs so he was just going to split it for now and have a lineman come out. I waited all day...I called at 1 p.m. and was assured they've be out. I called at 6 p.m., and was told they'd be out. NO ONE SHOWED, AND NO ONE CALLED!!!!!!!!!!! I call AGAIN this morning, and am told, it was "rescheduled" for the 26th...again NO ONE CALLED! I was told, its just "polework, you don't need to be home"...NO ITS NOT JUST POLE WORK...I ALSO REQUESTED A 20 YEAR OLD LINE, COMING INTO THE HOUSE, BE REPLACED, SO THEY DO HAVE TO COME INSIDE TO DO THAT!!!!!!!!!!! They said they'd "note that on the workorder." Now they say they "might" be out "if" they get done early enough, today, otherwise, it will be Monday the 25th. ANOTHER DAY OF WORK LOST!!! And they want me to pick up t.v., and phone too???!!! You've got to be kidding!!!!!!! They said they are "short on manpower"...well if they can't even take care of EXISTING customers, why are they advertising for more customers!!!!!!! MY NEXT CALL WILL BE TO CANCEL, AND GO TO VERIZON FIOS, IF THIS IS NOT TAKEN CARE OF TODAY, WHEN I AM HOME FROM WORK!!!!!!!!!!!!

I'm surprised that if you had the packaging, and the product was still current in the store, that they wouldn't exchange it for you. They wouldn't have given you money, no, I don't think so. But if you had the packaging and the SKU number was on the package and current in their system they should have exchanged it for you.

If you didn't have packaging, and nothing identifying the item as sold by Target they would not have helped you.

Sorry to hear about your mistreatment. I have been off this summer (I am a teacher) and have had the time to deal with the various companies that have been screwing me. It is soooo frustrating. Noone cares, noone trains customer service people, and the right hand has no idea what the left hand is doing. When I tell others about all the customer service problems I have had this summer with different companies, they are amazed at the troubles I have had and the fact that I had not given in. I vowed to keep on going, not to let them off the hook, but sadly I have given up the fight with most of them. I thought I would wear them down, but they have worn me down instead. It's a sad state of affairs.

Keep fighting and don't let them off the hook. I have to retire this summer's fights as I have to go back to school to teach children how to treat others with respect.

Good luck!

I have a very similar problem. A 8 days ago, I bought a refrigerator from Sears and it had a 2nd day delivery guaranteed. They said they were not able to deliver the next day, so they gave me a $50 gift card but they charged me $10 because they were going to deliver on a weekend (which they refused to waive although it was NOT my fault). Today, they called saying that they still don't have the product and someone was going to call me tomorrow to let me know "when" it was going to be delivered. If I failed to deliver they were going to charge me 15% of the price. They failed and they're sending me a $50 gift card?!?!?! My husband and I have been eating sandwiches all the past week and I am unable to cook or store any food. If I calculate how much food I am spending outside because of their inefficiency, it will be more than $250 (for one week only and not counting the extra days I'm going to be without the fridge. I asked for more than the $50 compensation and they said they cannot do it????????? I should go to the store where I bought the product from??? What kind of lame answer os this??? A big company like theirs sends me from one place to another to have my rights???????? I am currently contacting lawyers. for the inconvenience they are causing me.

she says "Customer service is paramount to PayPal." LMFAO! what a load of shit. paypal doesn't give a crap about their customers. search around the net and see how many of their customers they ripped off (they have even lost lawsuits - cause they obviously are thiefs)

My phone number is 317 372 7095. Thank you for your help! This definitely helps. However, I am looking forward to the improvements comcast is making.

I will take care of the credit for you. I just need the phone number on the account.

I agree, no one wants to sit around waiting. This is the reason why we are making an effort to offer shorter appointment windows and increase availability of two and three-hour appointments.

I hope that you have a better expereince next time. Thanks again for sharing your expereince and I do apologize for all your troubles.

Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com

All I want is a credit on my bill to show atonement for the trouble myself and my parents went through in wasting gas and time going to the wrong office. I had to leave and come when I was told a two hour time frams and it was "anytime". Comcast needs to stop using "anytime" as a time frame. This is very poor. Who wants to sit around waiting!

My suggestion is that you can return the merchandise to paypal instead. I asked if this was possible i was advised no. However, when I do a chargeback with my credit card company. The credit card company gives a addresss to send the merchandise back to paypal not the seller. The seller made retaliation remarks. In now way was I going to send it back to him and take a chance I would not get my money. it is very intresting I have to give him the money first to get the merchandise, by her does not have to give me the money first for me to send it back. Paypal needs to revise their policy and options available. Also, there was no option to communicate with a claims representative directly. I have never had this type of poor customer service. I even asked if they can call me. I was told they don't call out. This is very very poor. The option should be their to be able to speak with a claims rep. Just like with a car or homeowners insurance policy. I am advsing no one to use paypal. – Tbc11827, on July 25, 2008 06:17

I have been emailing these masters of customer service for weeks. Maybe I'll use their responses to write a comedy book!! My husband purchased engine oil that was supposed to contain a certain amount in each bottle, and ended up containing much less. (We know this because he always pours it into a different container to do whatever it is he has to do with it). We have contacted them numberous times and they keep passing the buck to the next customer service rep. Finally they said to go to the store and see the dept. mgr. (who was never there). After that failed, they said that we would have to find our receipt and the whole process just started over again.

I'M TIRED OF FIGHTING FOR THINGS THAT I HAVE ALREADY PURCHASED. THEY ARE WEARING ME OUT!!!

(But seriously, the emails are so ridiculous they are almost funny)

Hello Tbc11827!

I apologize for your dissatisfaction. Customer service is paramount to PayPal. While I am certain this situation was frustrating to your, when you esclated to a claim, you asked PayPal to review the case and decide the outcome. As such, to receive a refund you would need to return the merchandise to the seller.

For further information regarding Buyer Protection, please go to the "Legal Agreement" link located at the bottom of any PayPal webpage and click "User Agreement".

Thanks,
Ashley

Target also does not hire people who have been on WELFARE!
For 3 days I took my daugther for what was a series of interviews. I have been battling breast cancer for the second time in 3 years. Even thou I was terrible sick from my CHEMO treatments I made sure she was there all 3 days on time. The worst part of it all after she did not get the job I got even more sick from the disappointment that my child was going thru. We was assured that she was going to get what would be her first job.
I don't think I would spend my social security there anymore.

I believe that big corporation stores like Target count on you loosing your reciept. They don't care about comsumers or customer service. Most of them see it as there is more of "yous" were you came from and they bank on it every year. As their profits go up, they care less and less about the comsumer. The only way to stop this is to stop buying from big store changes.

I purchased all kitchen appliances at sears and the first time I had a
family reunion the ice maker broke I ask them if they would fix it that week and I got a no maybe 4 or 5 weeks. This is my house on a river
after a couple of times I went there the compressor went out after 2 or 3 months they fixed it again then when i go up there again it still not
working so I got another appointment, I drive up again it takes a hour
and a half to get there and wait from 8am untill 5pm just at 5 he calls and says he's not going to come for me to make another appointment
so I hid a key and went back to my other house made an appointment
again so after another 4 or 5 weeks he looks at it and says he has to
order some more parts then after another month he called and said he had it fixed and he had to have almost $300.00 that day or he would take the parts off so I gave him my credit card # on the phone and he left. Then the next time I go up there a month or so and sure enough it still not working then after many calls here and there it stiil
just sitting there. All these appliances are top of the line stainless steel side by side ref,dish washer,stove,stove hood and microwave
with a convection oven and also a kenmore washer and dryer all
these don't make them any differance.

I am sorry about your experience.

I wished that you were informed sooner that the converter can be swapped at the local office. By this way, a service appointment can be avoided. I will make sure that your experience is shared with my contacts for coaching purposes.

I would also like to make sure that the converter is replaced. Is it more convenient for you to go to the local office and swap the converter? Or, if you are willing to give us another chance to have one dropped off, I will make sure that we accommodate a time frame that is more convenient for you.

Please send me the phone number that is on the account so that I can expedite this for you.

I apprecite the opportunity to assist!

Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com