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tedinoue replied on October 20, 2009 01:55 to the question "Who has been able to resolve "missing channels" with TiVo HD cablecards?" in Comcast:
Detreon,
Thank you for your reply. I contacted the email address specified immediately and as of yet, no-one has returned my call.
I am sending you an email again in hope that this time someone might reply.-
tedinoue asked a question in Comcast on October 11, 2009 18:12:
Who has been able to resolve "missing channels" with TiVo HD cablecards?Since many people have had issues with CableCards, I thought it would be useful if people who had gotten it working would please post what actually worked.
So far, it seems that the couple people who did get it working said something like "they called the office and somebody did something that made it work."
It would be great if anybody knew specifics. My service guy is running around in circles, testing signal strength, punching in CableCard numbers etc. but no luck. -
tedinoue started following the question "Missing HD Comcast Channels via CableCards" in Comcast.
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tedinoue started following the problem "Comcast can't pair my CableCARD with my TiVo HD" in Comcast.
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tedinoue replied on October 09, 2009 02:46 to the problem "Missing cable channels after cableCARD installation." in Comcast:
Glad your problem was fixed and hope that they can fix mine. I'm having exactly the same problem. The original tech had no clue and randomly put the cable card in the slots in the wrong order etc. Even when I showed him the documentation stating that you have to just put a multistream card in the right slot, he kept randomly changing things. I'm sure he got the pairing configuration information wrong.
So now I'm stuck and I have to wait around the house on Sunday for another tech, when all I have to do is read the info screen to the "one right person".
Why can't Comcast get their act together? I mean, it costs them $$$ to send a tech out. All they need to do is provide customers with a number to call and have someone competent on the other end.
How do I get in touch with Comcast Cares so that my problem can actually get resolved without having to wait around for another tech who doesn't know what they're doing. Extremely frustrating!
