Teresa Chavez's dashboard

Teresa Chavez replied on August 26, 2009 18:30 to the problem "IE8 Reload Page Issue" in Get Satisfaction:

Thank you Thor, I will discuss this option with product development.

Teresa Chavez replied on August 26, 2009 18:23 to the problem "IE8 Reload Page Issue" in Get Satisfaction:

It was also reported on OrlandoSentinel and Mcall.com sites as well. And yes we also suspect there is a JS collision of some sort but since we can't invest much more developer time on this issue and we can remedy the problem by removing the Feedback widget, we have given markets the option to remove the widget, as noted SunSentinel has already opted for the removal.

Teresa Chavez reported a problem in Get Satisfaction on August 26, 2009 17:54:

IE8 Reload Page Issue

Customer's are reporting a weird reloading effect on IE8 browsers. Pages go into a perpetual reload of pages where we have the Feedback widget positioned. We are uncertain of root cause but after numerous hours of debugging the issue we have discovered of a fix. Essentially, if we remove the Feedback widget from the page the problem goes away. Unfortunately,the problem is not easily recreatable as the issue does not happen consistently on all IE8 browsers, but for the users that report the problem we can remedy it by removing the widget all of the time.

To date SunSenitinel.com has requested the removal of the widget until issue is resolved. We anticipate other sites will soon follow suit.

Teresa Chavez replied on June 25, 2009 01:55 to the problem "Feedback not working in IE6" in Get Satisfaction:

Yes we were able to replicate it on 3 other PCs with IE6. I also was able to replicate it on as Mac with virtual IE6, and a PC with virtual IE6.

fyi: The widget works fine in FF and IE7 and IE8.

Teresa Chavez replied on June 22, 2009 19:38 to the problem "Feedback not working in IE6" in Get Satisfaction:

http://www.baltimoresun.com/includes/...
http://www.baltimoresun.com/includes/...

Notice how the Feedback tab does does not stay on page it scrolls off with content.

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

Ok thank you Amy. – Teresa Chavez, on June 17, 2009 22:09

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

Please review http://baltimoresun.com - The code has been changed- now the Widget JS is out of the container div tag now, but as you can see, it still does not scroll correctly in IE6. – Teresa Chavez, on June 17, 2009 21:48

Teresa Chavez replied on June 16, 2009 23:42 to the problem "Feedback not working in IE6" in Get Satisfaction:

Thank you I will have a test page for you to review tomorrow.

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

Just to clarify the feedback JS is now no longer within the our container div tag,
as before, but it just is not scrolling with user. The change is on our dev environment. Our site is live and I cannot do a build right now. Let me see if I could replicate the issue on a test site for you to see. – Teresa Chavez, on June 16, 2009 23:10

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

I have the changed made to our development environment to no avail.
Essentially I moved the JS to the end of html and no cigar. It does not work in IE6 V6.2900.2180

Thank you in advance for your help - we are redesigning all of Tribune Company's web sites (chicagotribune.com, baltimoresun.com, sun-sentinel.com, and 7 more) and we have a real strict QA. Unfortunately we still need to support IE6 – Teresa Chavez, on June 16, 2009 22:45

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

Let me try it. – Teresa Chavez, on June 16, 2009 22:39

A comment on the problem "Feedback not working in IE6" in Get Satisfaction:

The issue can be seen at http://baltimoresun.com -- note the feedback widget attaches itself to the page - instead of always being visible. – Teresa Chavez, on June 16, 2009 22:12

Teresa Chavez reported a problem in Get Satisfaction on June 16, 2009 22:00:

Feedback not working in IE6

The following widget does not work in IE6. Any suggestions.