Terry's dashboard

I signed on to your company in May of 2006. I have no complaints about the service and the customer service I receive from your reps. I wish to state the facts of my case in clear language so that we can get this resolved. Wal-mart is currently selling a blackberry pearl in their retail stores for FREE with a 2 year extension. I went to the t-mobile store that stated to me that they could not match their pricing for an upgrade. I was later told to perhaps try customer care. I spoke with one of T-mobile’s customer service reps and he told me in the nicest way he could that you guys will not match their prices. If this is true, this would lead me to believe that you care more about growing your business than customer retention. He told me the best you guys could do on a blackberry pearl was $99.99. I also tried to change my plan. I couldn’t do so without committing myself to another 2 year contract. Binding me to pay at least another $1500 over the next two years. If I’m going to have to shell out $1500 over the next 2 years, I should at least have the phone I want at a decent price. My only Question is why is it that you care more about gaining new customers than retaining the ones you have already?

I bought a 2003 Saturn VUE in December of 2005 from Saturn of Troy in Michigan. Not even six months after I bought the vehicle the head gasket blew and we had to replace it. A year and a half later, the transmission went out. I found out it will cost me $ 6000 to repair it and I owe $7700 on the vehicle. We also found out there are no cheaper options as we looked around only to find others in the same situation. Since the Transmission and repair costs are so high, the junk yard charges a higher price on used ones which in our minds isn't the best way to go about fixing the car. I have driven GM/American cars almost my whole adult life. Since I can't afford to repair the car at a decent cost, I now have to go upside down on another vehicle. My wife along with this situation is forcing over to toyota.

Soon to be former Saturn Owner,

Milton Ali